Mobile and social channels key to outstanding CRM strategy

Companies today know they can't get by with just a call center. And they know adding a website alone won't help much. They'll also need a social media presence, a mobile app -- and they'll need to be reachable by text. A tall order, but nothing technology won't fix, right?

Wrong. Find out why technology without a solid business strategy, is not sufficient for building strong customer relationships. Discover how you organization can create an effective CRM strategy across all communications channels by downloading this eBook now.

By downloading this content, you understand that your name and contact information will be shared with Microsoft, and that Microsoft may contact you concerning products and solutions presented in the report. Microsoft respects your privacy. Please read the Microsoft online Privacy and Cookies Statement at http://www.microsoft.com/privacystatement/en-gb/core/default.aspx

Vendor:: TechTarget Customer Experience
Posted:: Feb 8, 2021
Published:: Oct 28, 2015
Format:: PDF
Type:: eBook

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