The cloud is an efficient delivery model for an array of UC applications for an extended workforce, but as an IT buyer, where should you start? Read our e-guide, What to Look for in Cloud-Based UC to help you decide which UC applications are best for the cloud and will address the issues that accompany a move to the cloud.
This resource examines the current challenge of financial services organizations and how many are overcoming these challenges by outsourcing their contact center needs. Click through to learn more about the opportunity of contact center-as-a-service.
Access this helpful e-guide to disscover what a Forrester Research analyst recommends when acquiring new contact center technologies- find out how to address software integration needs, social media challenges, and the growing need for accurate analytics.
In this informative white paper, learn data-backed insights that describe why enabling omnichannel customer engagement is so important. Also learn about 3 areas to focus on when adding omnichannel.
Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.
This whitepaper examines the differences between the options and show you how Cisco Unified Communications and Collaboration solutions give you the flexibility to determine the best option for your business.
In this research report from the Yankee Group, explore how to achieve successful customer engagement management across the entire customer lifecycle by leveraging the right tools and integrating communication channels.
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support.
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