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CEM Metric Strategies for Happier Employees and Customers
sponsored by SDL
EGUIDE: Access this expert e-guide now to discover how you can capitalize on the connection between happy employees and satisfied customers when implementing a customer experience management (CEM) strategy.
Posted: 28 Apr 2014 | Published: 28 Apr 2014

SDL

Podcast: Contact Center Equilibrium: Quality and Cost
sponsored by Salesforce
PODCAST: Learn how to optimize your contact center to run effectively and efficiently so you can provide top-notch customer service.
Posted: 19 May 2014 | Premiered: May 8, 2014

Salesforce

Customer experience consistency key to successful CRM
sponsored by TechTarget
RESOURCE: Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center.
Posted: 18 Apr 2014 | Published: 18 Apr 2014

TechTarget

How to Achieve a Well-Oiled Contact Center
sponsored by Salesforce
PRESENTATION TRANSCRIPT: Uncover key applicable contact center optimization tips so you can create happy customers, and continue to do business with them in the future.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Salesforce

Midmark Aims for Excellence with Efficient Products and Support
sponsored by LogMeIn, Inc.
CASE STUDY: Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
Posted: 16 Sep 2009 | Published: 16 Sep 2009

LogMeIn, Inc.

Debunking Security Concerns with Hosted Call Centers
sponsored by inContact
WHITE PAPER: This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.
Posted: 10 Jan 2011 | Published: 10 Jan 2011

inContact

PBX Buying Guide: How to Choose the Right Phone System for Your Business
sponsored by Fonality Inc.
WHITE PAPER: While moving to an IP phone system will bring great advantages, the more options, features, functions and capabilities that are available, the more decisions the buyer has to make. That makes it crucial to thoroughly understand your needs before you buy. In this guide are seven steps to help in that process.
Posted: 16 Aug 2010 | Published: 16 Aug 2010

Fonality Inc.

Loss from Legacy Call Center Infrastructure
sponsored by Genesys
WHITE PAPER: Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic.
Posted: 04 Sep 2013 | Published: 04 Sep 2013

Genesys

Salesforce.com's Service Cloud for Dummies
sponsored by Salesforce.com
EBOOK: Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!
Posted: 06 Apr 2010 | Published: 06 Apr 2010

Salesforce.com

1.9GHz DECT 6.0: The New Standard in Wireless Technology
sponsored by Plantronics, Inc.
WHITE PAPER: Using a wireless headset previously caused problems because of interference with other devices. Read this white paper that details the benefits of using wireless devices that utilize the 1.9GHz band to avoid interference issues.
Posted: 22 Jan 2007 | Published: 12 Oct 2006

Plantronics, Inc.
 
 
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