For organizations looking to improve business processes, save money and get ahead of the curve, speech analytics has become a compelling and powerful tool. These solutions capture, structure, analyze, categorize and use customer conversations to improve service quality, minimize risk, and reduce operating expenses.
Many companies have realized the potential of speech analytics in gaining insight that was once impossible to obtain. Since this technology is still relatively new in the market however, implementing and utilizing speech analytics can be a challenge.
In this resource you will discover best practices, steps and tricks for succeeding with these solutions and how to use speech analytics to enhance your quality assurance (QA) process.