Customer Satisfaction White Papers

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Customer Satisfaction White Papers (View All Report Types)
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Mobile Field Service: Better Collaboration with the Back Office sponsored by Epicor Software Corporation WHITE PAPER: This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success. Posted: 05 Nov 2013 \| Published: 31 Jul 2013 TOPICS: Business Performance Management \| Business Process Management \| Business Processes \| Customer Satisfaction \| Field Force Automation \| Mobile Device Management \| Mobile Device Management Software \| Mobile Payments \| Mobile Workers \| Workflow Software

IBM Watson Engagement Advisor sponsored by IBM WHITE PAPER: The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service. Posted: 01 Nov 2013 \| Published: 01 Nov 2013 TOPICS: CRM Analytics \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Retail Branch Networks: The Keystone to Bank-Customer Relationships sponsored by Hewlett-Packard Enterprise WHITE PAPER: The following white paper addresses the best practices to consider within brank banking locations with information tailored specifically for P2P relationships. Posted: 29 Oct 2013 \| Published: 29 Oct 2013 TOPICS: Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Print Management \| Print Management Services \| Print Management Software \| Workflow Management Coalition \| Workflow Software

Online Retail Banking Success Hinges on Positive User Experiences: How APM Makes the Difference sponsored by Compuware WHITE PAPER: Access this detailed case study that highlights how an online retail banking service implemented an application performance management (APM) solution that offers rapid issue detection and identification for efficient troubleshooting to reduce any downtime, and keeps customers satisfied. Posted: 24 Oct 2013 \| Published: 30 Jun 2011 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Customer Retention \| Customer Satisfaction \| Network Management \| Network Managers \| Network Monitoring \| Network Performance

Compuware Helps Best Buy Optimize Its Internet Channel sponsored by Compuware WHITE PAPER: Read up on how one company implemented an application performance management (APM) solution to ensure real-time availability and responsiveness for increased customer satisfaction. Posted: 22 Oct 2013 \| Published: 16 Apr 2013 TOPICS: Application Monitoring \| Application Performance Management \| Application Performance Management Software \| Applications Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Network Management \| Network Managers \| Network Monitoring \| Network Performance \| User Experience

6 Hidden Secrets to Offering Exceptional Customer Service sponsored by Salesforce.com WHITE PAPER: The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now. Posted: 10 Oct 2013 \| Published: 10 Oct 2013 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

UK Network Carrier Gains Network Visibility For Quick Troubleshooting sponsored by Gigamon WHITE PAPER: This case study focuses on a UK telecommunications organization that found a way to gain network visibility for quick troubleshooting and customer satisfaction, without affecting existing production network. Posted: 10 Oct 2013 \| Published: 31 Dec 2012 TOPICS: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Network Capacity \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Performance \| Network Traffic Analysis \| Network Traffic Management

The Use Case for Integrated Vulnerability Management CORE Security sponsored by Core Security Technologies WHITE PAPER: This white paper emphasizes the importance of an effective vulnerability management infrastructure to avoid data overload challenges and explores how to stay on track by consolidating, analyzing, and prioritizing data for maximum security. Posted: 10 Oct 2013 \| Published: 10 Oct 2013 TOPICS: Application Security \| Business Intelligence \| Customer Loyalty \| Customer Satisfaction \| Network Security \| Security \| Security Architectures \| Security Infrastructure \| Security Management \| Security Managers \| Security Threats \| Vulnerability Assessments \| Vulnerability Management

The Azzurri Contact Centre Leader Peer-to-Peer Opinion Exchange 2013 sponsored by Azzurri WHITE PAPER: This white paper features a quantified report on UK contact centre leaders, and compares the results of those who have implemented a single multi-channel communications system and those who have not, to get a clear picture of what the barriers and benefits of this system may be. Posted: 08 Oct 2013 \| Published: 08 Oct 2013 TOPICS: Contact Center Management \| Contact Center Workforce Management \| Contact Centers \| Customer Satisfaction \| Customer Service \| Network Best Practices \| Network Management \| Network Managers

Go beyond the surface: User Experience Design At A Glance sponsored by Hewlett Packard Enterprise WHITE PAPER: This brief resource explains how User Experience Design services can deliver strategic business value by enabling your organization to increase sales and conversions, improve customer retention, build brand trust, and more. Posted: 08 Oct 2013 \| Published: 30 Jun 2013 TOPICS: Brand Loyalty \| CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Sales

Industry Credentials Insurance sponsored by Azzurri WHITE PAPER: These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more. Posted: 02 Oct 2013 \| Published: 02 Oct 2013 TOPICS: Compliance (Systems Operations) \| Contact Center Management \| Contact Centers \| Contact Management \| Customer Data Management \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service

Meeting the Market's needs with your Managed Services sponsored by Solarwinds N-able WHITE PAPER: This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid. Posted: 27 Sep 2013 \| Published: 31 May 2013 TOPICS: Cloud Computing \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Mobile CRM \| Mobile Device Management \| Network Management \| Network Managers \| Network Monitoring \| Remote Network Management

Whitepaper: Meet the Real Lean Portal sponsored by Backbase WHITE PAPER: This in-depth resource explores how a lean portal can help your organization trim the operational fat and deliver the kinds of experiences that customers crave. Read on to learn key differences between lean portals and suites, and uncover the benefits of "going lean." Posted: 25 Sep 2013 \| Published: 30 Jun 2013 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| eCommerce \| eCommerce Software \| Lean Production \| Portal Applications Software \| Portals \| Web Content Management

How Distributors Can Streamline Supply Chain Management sponsored by Junction Solutions WHITE PAPER: Access this resource to learn how to optimize your entire value chain for increased cost control, streamlined supply chain processes, and more effective customer service. Posted: 16 Sep 2013 \| Published: 31 Dec 2011 TOPICS: CRM \| Customer Satisfaction \| Inventory Management \| Order Management Systems \| Supply Chain Execution \| Supply Chain Management \| Value Chain Management \| Value Chains \| Warehouse Management

Loss from Legacy Call Center Infrastructure sponsored by Genesys WHITE PAPER: Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic. Posted: 04 Sep 2013 \| Published: 04 Sep 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace sponsored by Aspect WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. Posted: 29 Aug 2013 \| Published: 29 Aug 2013 TOPICS: Communications Systems \| Contact Center Workforce Management \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Workforce Management Software

Facilitating Compelling Experiences sponsored by OpenText WHITE PAPER: In this resource, discover what it takes to provide consistent customer experiences across multiple channels in order to increase brand loyalty, grow profit margins, and reduce costs. Also, learn how web content management (WCM) tools give you the ability to create these experiences. Posted: 27 Aug 2013 \| Published: 31 May 2013 TOPICS: Brand Loyalty \| Branding \| Customer Loyalty \| Customer Satisfaction \| Digital Asset Management \| Enterprise Content Management \| Web Content Management

Responsive Design sponsored by OpenText WHITE PAPER: In this resource, explore how "responsive web design" can help you provide customers with more compelling, contextual, and consistent experiences with your web site. Learn how you can control a single site that caters to all device platforms, making it simpler, faster, and easier to make every site visit a pleasant one. Posted: 27 Aug 2013 \| Published: 30 Jun 2013 TOPICS: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Mobile Device Management \| Web Content Management \| Web Development \| Web Site Design

7 Ways Video Can Fuel Customer Engagement, Conversion and Acquisition sponsored by Limelight Networks, Inc. WHITE PAPER: Customer engagement, conversion and acquisition are important to the success of your company. Unfortunately, people don't always have the time to read everything you write. How can you remedy this? Learn how video can drive engagement to your business by reading this resource now. Posted: 26 Aug 2013 \| Published: 26 Aug 2013 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Customer Satisfaction \| Video Equipment \| Video Services \| Video Systems

HP AllianceOne Partner Program sponsored by Hewlett-Packard WHITE PAPER: In this white paper, resource you will discover a leading vendor's alliance program – providing the resources you need to build innovative solutions and get to market quickly – leading to greater growth and success. Posted: 14 Aug 2013 \| Published: 30 Apr 2013 TOPICS: Business Integration \| Business Management \| Business Performance Management \| Business Process Management \| Customer Data Integration \| Customer Retention \| Customer Satisfaction \| Market Trends

It's Time to Address the Visibility Challenge Surrounding Applications sponsored by Citrix WHITE PAPER: Are you ready to solve the application visibility challenge? This resource outlines how a next-gen visibility solution provides the end-to-end visibility you need to win the battle. Posted: 13 Aug 2013 \| Published: 29 Mar 2013 TOPICS: Application Monitoring \| Application Performance Management \| Application Performance Management Software \| Applications Management \| Capacity Planning \| Customer Satisfaction \| Data Analytics \| Data Center Networking \| Network Architectures \| Network Capacity \| Network Design \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Network Performance Management Software \| Network Traffic Management \| Networking \| Networking Hardware \| Troubleshooting \| User Experience

Best Practices for Customer Service sponsored by Oracle Corporation WHITE PAPER: Access this guidebook which explores the experiences of Oracle RightNow customers and highlights best practices they have taken to enable agents to deliver the right answers at the right time, driving increased customer service productivity and increased customer satisfaction. Posted: 04 Aug 2013 \| Published: 02 Aug 2013 TOPICS: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Oracle (Product)

Infor Epiphany Customer Interaction Hub sponsored by Infor WHITE PAPER: Check out this resource to learn about a customer interaction hub - a comprehensive infrastructure that stores and presents all customer interactions in an organized way, empowering you will a the information you need to form lifelong customer relationships. Posted: 26 Jul 2013 \| Published: 26 Jul 2013 TOPICS: CRM \| CRM Analytics \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Data Analytics

Infor Epiphany sponsored by Infor WHITE PAPER: Check out this informative resource for an overview of a customer relationship management (CRM) suite that helps you make the most of your interactions and gain valuable customer insight to deliver measurable business results. Posted: 25 Jul 2013 \| Published: 31 Oct 2012 TOPICS: CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Marketing \| Sales \| Sales and Marketing Software

Websites are Dead. Long Live Digital Presence sponsored by Limelight Networks, Inc. WHITE PAPER: In this resource, learn why the website as you know it is dead, and find guidance to help you engage and interact with customers through your content and build a stronger digital presence. Posted: 23 Jul 2013 \| Published: 31 Oct 2012 TOPICS: Content Delivery \| Content Management \| CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices \| Marketing \| Online Advertising \| Online Marketing \| Web Content Accessibility \| Web Content Management \| Web Site Administration \| Web Site Design