IBM Watson Engagement Advisor

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Customer satisfaction is the key to success in every business. But there is a problem. Organisations across all realms are facing much higher expectations from their constituents and even higher when it comes to their consumer market.

The question to ask yourself is quite simple: are you delivering the best possible customer service? A recent study has shown that a one-point change in customer satisfaction is associated with a 4.6% change in market value.

The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service. Click the link below to discover what you can do to empower the relationships you have with your customers and constituents. 

Feb 8, 2021
Nov 1, 2013
White Paper
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