Yapmo Loop + Video Case Study: Hyatt
sponsored by Yapmo
WHITE PAPER:
With over 85,000 employees, Hyatt Hotels Corporation has a large network and a reputation to uphold with best in class customer service. View this resource to learn more about how the Hyatt ensures that the highest of standards are being met at all of their organizations by defining processes and procedures.
Posted: 29 Mar 2013 | Published: 29 Mar 2013
|
|
|
Business 2020: Engaging with the Technology Enabled Customer
sponsored by Oracle Corporation UK Ltd
EZINE:
As more and more people share things about themselves via the internet, the more opportunity companies have to glean important data about their customers. Check out this e-zine to learn how your business can successfully harness the power of social media and technology to improve customer experience management (CEM).
Posted: 25 Mar 2013 | Published: 25 Mar 2013
|
|
|
Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement
sponsored by SAP America, Inc.
ANALYST REPORT:
While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.
Posted: 20 Mar 2013 | Published: 31 Oct 2012
|
|
|
CIO Handbook: Personalizing the Customer Experience
sponsored by SearchCIO.com
EBOOK:
CIOs must marry online and physical offerings to personalize business interactions for each and every customer in today's collaborative world. Find out how leading businesses are paving the way with top-notch customer experience strategies.
Posted: 14 Mar 2013 | Published: 14 Mar 2013
|
|
|
How Foglight Makes User Experience Management a Reality: Three Case Studies
sponsored by Quest Software, now a part of Dell
CASE STUDY:
In this case study, discover the ways in which user experience management technologies are changing the face of consumer analytics and customer relationship management.
Posted: 11 Mar 2013 | Published: 31 Dec 2012
|
|
|
Gartner Customer Strategies & Technologies Summit 2013
sponsored by Gartner
BROCHURE:
In this valuable resource, learn about how the Gartner Customer Strategies & Technologies Summit can help IT and business leaders gain the insight they need to effectively overcome customer relationship and business management challenges to drive success – read on to learn more now.
Posted: 07 Mar 2013 | Published: 07 Mar 2013
|
|
|
e-Brief: Impact Insurance
sponsored by Kofax, Inc.
WHITE PAPER:
The insurance industry is facing the demand to support growth and profitability, increase focus on the customer, and develop new data capabilities to support regulatory demands and other business imperatives. This paper explores enterprise capture technologies to accelerate their information management and leverage the power of mobile and the web.
Posted: 06 Mar 2013 | Published: 06 Mar 2013
|
|
|
How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage
sponsored by Kofax, Inc.
WEBCAST:
This comprehensive webcast explores how advanced information capture and case management capabilities can address new market demands and create better engagements throughout the customer lifecycle.
Posted: 05 Mar 2013 | Premiered: Mar 5, 2013
|
|
|
Webinar - Customer Engagement in 2013; The Mobile and Web Data Acquisition Imperative
sponsored by Kofax, Inc.
WEBCAST:
Access this in-depth webinar to learn the current customer engagement industry trends, customer requirements, and goals of those in the insurance sector.Continue on to explore the business drivers and strategic responses surrounding the top ten technology initiatives for insurance.
Posted: 05 Mar 2013 | Premiered: Nov 28, 2012
|
|
|
Improve Transportation Readiness, Flexibility, and Agility With SAP® Transportation Management
sponsored by SAP America, Inc.
WHITE PAPER:
To keep customers happy, businesses need to be able to streamline their commercial transportation - a process that has become alarmingly complex and globalized. Read on to learn how to achieve greater transportation management efficiency today.
Posted: 01 Feb 2013 | Published: 03 Nov 2011
|
|
|
Unleashing the Power of Big Data in the Utilities Industry
sponsored by Hewlett-Packard Limited
WHITE PAPER:
The proliferation of smart meters and sensors, along with new channels for customer interaction have provided North American utilities with unprecedented access to data from the grid and from their customers. The challenge now is to take full advantage of all that data. Read on to find out how you can get started on your big data strategy.
Posted: 28 Jan 2013 | Published: 30 Sep 2012
|
|
|
Improving Business Outcomes with Big Data and Analytics in Communications, Media and Entertainment
sponsored by Hewlett-Packard Limited
WHITE PAPER:
This exclusive resource highlights the ways communications, media, and entertainment (CME) companies are improving business outcomes by leveraging big data and analytics in today's highly competitive, data-heavy climate. Read on for insights.
Posted: 24 Jan 2013 | Published: 30 Sep 2012
|
|
|
HP Mobile Applications Services At-a-Glance: Deliver anytime, anywhere convenience
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.
Posted: 17 Jan 2013 | Published: 31 Aug 2012
|
|
|
Enabling Enterprise Mobility
sponsored by Hewlett-Packard Limited
PRODUCT OVERVIEW:
A smart mobilization strategy can improve your business exponentially. Find out how leveraging the right solution can help you increase growth, reach out to new customers, and discover new revenue streams.
Posted: 17 Jan 2013 | Published: 17 Jan 2013
|
|
|
Can good data deliver a better customer experience?
sponsored by QAS
WHITE PAPER:
Businesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project.
Posted: 16 Jan 2013 | Published: 16 Jan 2013
|
|
|
Differentiate Your Company by Delivering Great Customer Experiences
sponsored by Oracle Corporation
VIDEO:
This brief webcast examines the step by step process your customers go through when interacting with your brand, and how you can optimize that experience.Learn how you can unify the experience through all the channels your customers are choosing to interact with you through cross-channel alignment.
Posted: 28 Dec 2012 | Premiered: 18 Oct 2012
|
|
|
Keeping Your Customers: The Business Value of Customer Experience
sponsored by Oracle Corporation
WEBCAST:
Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive.
Posted: 28 Dec 2012 | Premiered: Oct 18, 2012
|
|
|
Empowering People, Powering Brands: Empower Your Agents
sponsored by Oracle Corporation
WEBCAST:
View this video to learn more about how you can empower your agents to give your customers the service they deserve.
Posted: 28 Dec 2012 | Premiered: Dec 28, 2012
|
|
|
Oracle Customer Experience: The Communication Experience
sponsored by Oracle Corporation UK Ltd
VIDEO:
In this brief video, discover how utilizing the right technology innovations can enable you to drastically improve the customer experience, foster loyalty, and ultimately grow your brand. Watch now to find out the advantages of using innovative technologies like mobile applications, loyalty points, and automated email reminders.
Posted: 20 Dec 2012 | Premiered: 20 Dec 2012
|
|
|
Why Deliver Customer Service through the Cloud?
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks.
Posted: 20 Dec 2012 | Premiered: Dec 20, 2012
|
|
|
Oracle Customer Experience: The Public Sector Experience
sponsored by Oracle Corporation UK Ltd
VIDEO:
This brief video outlines how the right technology can enable the public sector industry to greatly enhance their customer experience and foster loyalty. Watch now to find out the advantages of using innovative technologies like mobile applications, live-chat capabilities, and automated email reminders.
Posted: 20 Dec 2012 | Premiered: 20 Dec 2012
|
|
|
For Unwary Users, Social Media Data Analysis Can be an Unfriendly Task
sponsored by IBM
EGUIDE:
Social media analytics can help you gain valuable insights into your business, but it can also be a waste if not implemented properly. Read this expert e-guide to learn about the typical pitfalls of companies when deploying a social media analytics program and get advice on how to avoid them.
Posted: 15 Mar 2013 | Published: 15 Mar 2013
|
|
|
Solution Spotlight: The Role of a Chief Customer Officer in Leading Customer Experience Management
sponsored by IBM and Crossview
EGUIDE:
Access this exclusive resource to find out how chief customer officers are cultivated inside the company and come from a variety of different backgrounds. Discover why brining a chief customer officer on board can help your organization refocus on the increasingly important customer experience management.
Posted: 18 Feb 2013 | Published: 18 Feb 2013
|
|
|
CRM Initiatives for Improved Customer Experience
sponsored by Limelight Networks, Inc.
EGUIDE:
Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.
Posted: 28 Jan 2013 | Published: 28 Jan 2013
|
|
|
What if? Unleashing the Potential of Digital Signage
sponsored by Insight
PRESENTATION TRANSCRIPT:
In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power.
Posted: 21 Dec 2012 | Published: 21 Dec 2012
|
|
