Customer Interaction Services White Papers ( CIS, Customer Relations ) Software Downloads, Definition and Webcasts

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The Business Benefits of Managing Cyber Risk and Minimizing Unnecessary Data sponsored by UnitedLex EGUIDE: Cyber risk management is becoming an increasingly important area of concern as company directors' realize the limitations of insurance. How can you address this risk and instill confidence in your customer engagement? Find out how to enhance your cyber risk management using 4 key strategies. Posted: 18 Feb 2016 \| Published: 16 Feb 2016 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Privacy \| Customer Retention \| Customer Satisfaction \| Customer Service \| Cybersecurity \| Endpoint Security \| Malware \| Risk Assessment \| Risk Management \| Security \| Security Architectures \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Threats

Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest sponsored by Microsoft EGUIDE: Discover how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses and get an exclusive look at how MLB teams engage with their customers via personalized mobile updates. Posted: 02 Feb 2016 \| Published: 01 Feb 2016 TOPICS: CRM \| CRM Best Practices \| CRM Services \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Computing \| Social Networking \| Web 2.0

5 Questions Every Marketing Department Should Be Able to Answer sponsored by Salesforce.com WHITE PAPER: Access this whitepaper to discover 5 essential questions every marketing department should be able to answer, and how data analytics is stepping up to the plate to help. Read on to tap into the data you already have, and bolster your revenue flows. Posted: 13 Nov 2015 \| Published: 13 Nov 2015 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Profiles \| Customer Retention

Predicting Customer Churn in Real-Time sponsored by IBM WEBCAST: This presentation considers the advantages that come with real-time customer churn intervention. Watch now to discover how machine learning and text analytics can help your company step in at the right time to avoid losing valuable customers. Posted: 03 Nov 2015 \| Premiered: Nov 2, 2015 TOPICS: Analytic Applications Software \| Business Activity Monitoring \| Business Intelligence \| Business Intelligence Software \| Business Performance Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention

Cisco Collaboration Endpoints sponsored by Global Knowledge WHITE PAPER: This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options. Posted: 21 Oct 2015 \| Published: 21 Oct 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Video Chat Software \| Video Telephones \| Videoconferences

Cisco Unified Collaboration Solutions Infrastructure Overview sponsored by Global Knowledge WHITE PAPER: Learn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access. Posted: 21 Oct 2015 \| Published: 21 Oct 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Service

Take Advantage of Multi-Channel to Improve Your CEM sponsored by IBM EGUIDE: In this e-guide, explore the business-driving benefits of integrating your data across all channels. Additionally, discover the latest contact center technologies that will boost customer service with multi-channel support. Posted: 05 Mar 2015 \| Published: 05 Mar 2015 TOPICS: Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Networking

Digital Clarity Group — Successful Customer Experience Calls for Customer Insight sponsored by Sitecore WHITE PAPER: In thsi exclusive white paper glean the essentials of the new CEM. Read on to learn how understanding is the key to earning and keeping empowered consumers. Posted: 03 Mar 2015 \| Published: 30 Apr 2014 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

The Adobe EchoSign advantage for media and entertainment sponsored by Adobe EchoSign WHITE PAPER: Access this white paper for information about e-signatures in the media sector. Posted: 23 Feb 2015 \| Published: 23 Feb 2015 TOPICS: Compliance Best Practices \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices

Predictive Analytics: Driving the Right Customer Interactions at the Right Time sponsored by IBM WHITE PAPER: This white paper explores how predictive analytics can drive customer intimacy by facilitating effective one-on-one interactions. Posted: 20 Feb 2015 \| Published: 31 May 2010 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Data Analytics \| Predictive Analytics

The Definitive Guide to Engaging Content Marketing sponsored by Marketo RESOURCE: This featured resource considers content marketing as a solution to help cut through the noise and capture client attention. Read on to find out the essentials of content marketing. Posted: 22 Jan 2015 \| Published: 22 Jan 2015 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices \| Marketing \| Marketing Literature

Sales in the Cloud: Engage customers, close more deals sponsored by Oracle Corporation UK Ltd WHITE PAPER: Access this white paper to find out the perfect recipe for a modern sales strategy, and how process automation and social media can gracefully integrate in the cloud. Posted: 11 Dec 2014 \| Published: 11 Dec 2014 TOPICS: CRM \| CRM Software \| Customer Interaction Services \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

How Best-in-Class Sales Teams Maximize Revenue and Customer Experience sponsored by Oracle Corporation UK Ltd ANALYST REPORT: This vendor-neutral report discusses CRM essentials every company needs for effective sales management. Read on to find out why enterprises using CRM technology are seeing measurable advantages over non-users and how they leverage these tools for higher revenue. Posted: 08 Dec 2014 \| Published: 08 Dec 2014 TOPICS: CRM \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Retention \| Customer Support Software

Proactively Manage Service Levels - How to Improve Customer Experience, Avoid Penalties, Improve Performance, and Increase Agility sponsored by Automic WHITE PAPER: This whitepaper starts by exploring the challenges of meeting SLAs in this new world that we find ourselves in. It then goes on to highlight the critical capabilities needed to proactively manage SLAs and explains how the Automic Business Automation platform provides the capabilities. Posted: 26 Nov 2014 \| Published: 26 Nov 2014 TOPICS: Business Process Automation \| Business Process Management \| Business Process Management Software \| CRM \| CRM Best Practices \| Customer Interaction Services

How APIs Displace ESBs and SOA in the Enterprise sponsored by Apigee WHITE PAPER: Powering interactions via apps requires a new architecture. Companies today seek to leverage the latest forms of mobile and rich-client engagement to build new experiences. Enterprises must move from delivering web apps as the primary interaction channel to powering interactions across multiple interactive touch points. Posted: 18 Nov 2014 \| Published: 18 Nov 2014 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Support Software

Old-Hat Technologies Put a Cap on Customer Care sponsored by TechTarget Customer Experience EBOOK: Contact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies. Posted: 19 Aug 2014 \| Published: 19 Aug 2014 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software

BPS Edge: CEM The New Style of Customer Engagement Management sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out about the most recent customer engagement management innovations. Posted: 03 Jul 2014 \| Published: 31 Mar 2014 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Mobile CRM \| Mobile Device Management \| Social Computing

A New Style of IT: The Dawn of a New Normal sponsored by Hewlett Packard Enterprise WHITE PAPER: Uncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era. Posted: 01 Jul 2014 \| Published: 01 Jul 2014 TOPICS: CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Mobile CRM \| Mobile Device Management

Transforming Customer Service in Financial Services sponsored by Hewlett Packard Enterprise CASE STUDY: Find out how HP is helping the UK Post Office manage over 3 million customer accounts, and enhance their customer experience. Posted: 01 Jul 2014 \| Published: 31 May 2014 TOPICS: Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Financial Applications Software \| Financial Management \| Financial Systems \| Payroll Services

Performance Improvement In The Contact Centre sponsored by Cisco WHITE PAPER: Find out how you can improve customer satisfaction, become more competitive and reduce the cost of acquiring and retaining loyal customers by investing more money in contact center technologies. Posted: 17 Jun 2014 \| Published: 31 Dec 2013 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

How-To Guide: Top Ways to Optimize Your Contact Center Investment sponsored by Cisco WHITE PAPER: Find out what you need to know to ensure your contact center runs to the best of its ability. Posted: 16 Jun 2014 \| Published: 31 Dec 2013 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service

Making Business Processes Smarter in the Age of the Customer sponsored by RXP Services WHITE PAPER: Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions. Posted: 12 Jun 2014 \| Published: 30 Apr 2013 TOPICS: Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Processes \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction

Successful Customer Experience Calls for Customer Insight sponsored by Sitecore WHITE PAPER: Find out how learning more about what your customers want can boost your customer loyalty rates. Posted: 12 Jun 2014 \| Published: 30 Apr 2014 TOPICS: Business Process Management \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

The Business Value of IBM's Exceptional Digital Experience Solutions sponsored by IBM WHITE PAPER: Get the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites. Posted: 05 Jun 2014 \| Published: 30 Nov 2013 TOPICS: Business Process Management \| CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Social Computing

Real-Time Insights to Forge Deeper Relationships with Your Customers sponsored by SAP WHITE PAPER: Uncover the key features of the SAP Customer Engagement Intelligence application, so you can form valuable relationships with your customers. Posted: 04 Jun 2014 \| Published: 04 Jun 2014 TOPICS: CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| SAP (Product)

Customer Interaction Services Reports