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Customer Interaction Services

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ALSO CALLED: CIS, Customer Relations
DEFINITION: Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer's Web browser to show them something. For example, a B2B customer having difficulty placing an order could call a customer service representative who could then show the customer how to use the ordering pages as though  … 
Definition continues below.
Customer Interaction ServicesReports
26 - 50 of 208 Matches Previous Page  | Next Page
The Who, What, Where, When and How of Real-time Personalization
sponsored by IBM
WHITE PAPER: Access this white paper today to learn all you need to know about real-time personalization, how to overcome its challenges, and how you can increase the value of every one of your customer interactions.
Posted: 14 Feb 2014 | Published: 31 Dec 2013

IBM

User-friendly content publishing and management for business users in the context of Red Hat JBoss Portal Platform
sponsored by e-Spirit AG
WHITE PAPER: This brief white paper explores the benefits your organization can achieve by pairing the right content management system (CMS) with an integrated portal.
Posted: 12 Feb 2014 | Published: 12 Feb 2014

e-Spirit AG

Managing Content for Global Brands: Considering e-Spirit
sponsored by e-Spirit AG
ANALYST REPORT: This analyst report details what you should look for in a Web content management system, and evaluates one vendor's WCM offering.
Posted: 10 Feb 2014 | Published: 30 Jun 2010

e-Spirit AG

Differentiate Your Business through Customer Engagement
sponsored by Hewlett-Packard Limited
ANALYST REPORT: This Forrester Consulting report reveals the findings of a study of 159 managers and business decision-makers regarding their customer engagement strategies.
Posted: 10 Feb 2014 | Published: 31 Dec 2013

Hewlett-Packard Limited

HP digital customer experience partner ecosystem
sponsored by Hewlett-Packard Limited
WEBCAST: This brief on-demand video introduces a digital customer experience partner ecosystem that gives you the power to meet the demands of an increasingly connected, mobile consumer base.
Posted: 10 Feb 2014 | Premiered: Feb 10, 2014

Hewlett-Packard Limited

HP helps United Airlines consolidate their IT infrastructure
sponsored by Hewlett-Packard Limited
WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Limited

HP Social Enterprise Services
sponsored by Hewlett-Packard Limited
WEBCAST: Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Limited

Maximising Business Benefits with Social Relationship Management
sponsored by Oracle Corporation UK Ltd
EGUIDE: In this SearchCRM.com e-guide, our experts provide must-see tips, tactics, and best practices for developing a social relationship management strategy that maximizes results.
Posted: 08 Jan 2014 | Published: 08 Jan 2014

Oracle Corporation UK Ltd

Build your Sender Reputation in Four Steps
sponsored by Dyn
WHITE PAPER: Having trouble reaching your customers' inboxes? You might have a poor sender reputation. Similar to a credit score, sender reputations reflect how good or bad your sending habits are. If your reputation is lower than you'd like just follow these 4 easy steps to start hitting the inbox.
Posted: 07 Jan 2014 | Published: 31 Dec 2013

Dyn

Eliminate Downtime Under Heavy Loads with Cloud Testing
sponsored by SOASTA, Inc
CASE STUDY: This case study reveals how the human translation platform VerbalizeIt rectified several website load speed issues which allowed the company to accommodate a jump from 250 to over 30,000 unique visitors per day and ensure positive customer experiences.
Posted: 06 Jan 2014 | Published: 31 Dec 2013

SOASTA, Inc

‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs
sponsored by Oracle Corporation
WHITE PAPER: Access the following brief white paper to uncover 3 best practices to follow to ensure that your customers are truly satisfied with their service. Discover how these 3 techniques can also lower costs, boost loyalty, and more.
Posted: 02 Jan 2014 | Published: 02 Jan 2014

Oracle Corporation

HP Finextra Customer Experience Report 2013
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper reveals the results of a survey focused on customer interaction in the banking industry, with 103 responses coming from 52 different European retail financial groups. Read on to discover the key forces that are impacting customer experiences.
Posted: 20 Dec 2013 | Published: 20 Dec 2013

Hewlett-Packard Limited

The Mobile Engagement Market: Top Providers and Offerings
sponsored by Hewlett-Packard Limited
ANALYST REPORT: This report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success.
Posted: 20 Dec 2013 | Published: 06 Aug 2013

Hewlett-Packard Limited

Create a Strong, Dynamic Customer Experience
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.
Posted: 19 Dec 2013 | Published: 30 Nov 2012

Hewlett-Packard Limited

Omnichannel Shoppers Trendagram
sponsored by Hewlett-Packard Limited
WHITE PAPER: This brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers.
Posted: 18 Dec 2013 | Published: 31 Aug 2013

Hewlett-Packard Limited

Big Job: Understanding the 'Omni-consumer'
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource explains how a predictive analytics strategy can help you navigate customer engagement and handle omnichannel operational challenges.
Posted: 18 Dec 2013 | Published: 31 Jul 2013

Hewlett-Packard Limited

Delivering omni-channel shopping - Using information management and analytics in consumer industries and retail
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success.
Posted: 17 Dec 2013 | Published: 28 Feb 2013

Hewlett-Packard Limited

Taking control of the customer experience in retail banking
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast examines the value of customer-centricity in retail banking, and offers key insights to help you take control of the customer experience.
Posted: 17 Dec 2013 | Premiered: Nov 12, 2013

Hewlett-Packard Limited

Keys for successful social and digital CRM initiatives
sponsored by Oracle Corporation UK Ltd
EGUIDE: In this expert e-guide, SearchCRM.com's Albert McKeon sits down with Gartner analyst Adam Sarner as he reveals the keys for an effective social CRM initiative. Also inside, find a real-world example of a successful digital CRM adoption at Walt Disney World.
Posted: 16 Dec 2013 | Published: 16 Dec 2013

Oracle Corporation UK Ltd

Knowledge Management: 5 Steps to Getting It Right the First Time
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Posted: 03 Dec 2013 | Published: 30 Sep 2012

Oracle Corporation UK Ltd

Improve SalesPerformance, Optimize the Customer Experience: Sales Strategy Brief
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: This white paper explores customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
Posted: 19 Nov 2013 | Published: 31 Dec 2012

Oracle Corporation UK Ltd

Billing as a Strategy for Building Customer Loyalty and Retention
sponsored by Fusebill
WHITE PAPER: This resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.
Posted: 30 Dec 2013 | Published: 30 Dec 2013

Fusebill

Puzzling: Finding the Missing Pieces of your Customer Picture
sponsored by IBM
WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
Posted: 27 Dec 2013 | Premiered: Sep 3, 2013

IBM

Connected Customer Centricity - MS perspective on the Retail Industry
sponsored by Microsoft India
WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.
Posted: 19 Dec 2013 | Published: 31 Jan 2012

Microsoft India

Dynamic Business - From Aspiration to Reality
sponsored by Microsoft India
WHITE PAPER: This resource examines how you can make your organization a dynamic business with the right set of innovative and proactive applications and tools.
Posted: 19 Dec 2013 | Published: 19 Mar 2013

Microsoft India
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CUSTOMER INTERACTION SERVICES DEFINITION (continued): … Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer's Web browser to show them something. For example, a B2B customer having difficulty placing an order could call a customer service representative who could then show the customer how to use the ordering pages as though the customer were using their own mouse and keyboard. Collaborative browsing can include e-mail, fax, regular telephone, and Internet phone contact as part of an interaction. Effectively, collaborative browsing allows a company and a customer to "be on the same page."

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