Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center
sponsored by Aspect
WHITE PAPER:
For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more.
Posted: 20 Dec 2012 | Published: 20 Dec 2012
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The Business Value of CX: Attracting New Customers
sponsored by Oracle Corporation UK Ltd
VIDEO:
You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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The Business Value of CX: Deliver a Great Customer Experience
sponsored by Oracle Corporation UK Ltd
VIDEO:
With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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Customer Experience: Empower Your Agents
sponsored by Oracle Corporation UK Ltd
VIDEO:
View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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The Business Value of CX: Keeping Your Customers
sponsored by Oracle Corporation UK Ltd
VIDEO:
Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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From Workforce Management to Workforce Productivity
sponsored by Aspect
WHITE PAPER:
This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier.
Posted: 19 Dec 2012 | Published: 19 Dec 2012
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Oracle Customer Experience Revolution: Customer Case Studies
sponsored by Oracle Corporation UK Ltd
RESOURCE CENTER:
What kind of experience does your business deliver customers? Is it meeting their expectations? How can the customer experience be improved? These are all questions today's businesses should be asking – if not, you're risking being left behind. Access this collection of on-demand videos to learn more about the customer experience revolution.
Posted: 19 Dec 2012 | Published: 19 Dec 2012
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Optimizing Your Return on Customer Attention with Oracle RTD
sponsored by ORACLE APAC
WHITE PAPER:
Read this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.
Posted: 19 Dec 2012 | Published: 30 Apr 2010
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Customer Experiences that Engage and Convert
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
A 2012 Customer Experience Trends survey found that cross-channel inconsistency was consumers #1 complaint of businesses today. Read this paper to learn what 4 components are crucial to delivering a consistent customer experience and uncover strategies for integrating them into your business's customer service and support processes.
Posted: 18 Dec 2012 | Published: 29 Feb 2012
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Deliver Extraordinary Customer Service
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Exceptional customer service starts with providing a great customer experience – but meeting the demands and expectations of today's consumers is harder than ever before. Read on to learn how the right customer relationship management technology can help and learn 6 practical ways to significantly enhance your customer service strategies.
Posted: 17 Dec 2012 | Published: 17 Dec 2012
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Navigating the Next Five Years of Customer Service
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.
Posted: 17 Dec 2012 | Premiered: Jun 30, 2012
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Sprint Becomes More Efficient When Customers Go Online
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website.
Posted: 17 Dec 2012 | Premiered: Dec 17, 2012
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Chico's FAS Delivers with Oracle ATG Commerce
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn how Chico's FAS chose one web commerce application platform to improve its customer experience management (CEM), serve the multi-channel social and mobile shopper, and create real, personalized engagement.
Posted: 17 Dec 2012 | Premiered: Dec 17, 2012
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Data Sheet: Oracle Social Engagement and Monitoring Cloud Service
sponsored by Oracle Corporation UK Ltd
DATA SHEET:
Read this white paper to learn how taking advantage of social channels through a single software interface can help your company to listen to what customers are saying, reply to posts and messages, keep tabs on your competitors, publish to multiple Facebook and Twitter accounts, and much more.
Posted: 16 Dec 2012 | Published: 16 Dec 2012
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Creating Business Value Through Customer Experience
sponsored by Oracle Corporation UK Ltd
WEBCAST:
In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.
Posted: 13 Dec 2012 | Premiered: Dec 13, 2012
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Oracle Customer Experience: The Financial Services Experience
sponsored by Oracle Corporation UK Ltd
WEBCAST:
A great customer experience can make all the difference for businesses looking to stay competitive and draw and retain consumers. Watch this webcast for a customer case about choosing a credit card with the Ashcroft Financial Group.
Posted: 13 Dec 2012 | Premiered: Dec 13, 2012
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Oracle Customer Experience: The Retail Experience
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Creating an individualized, consistent customer experieicne is paramount for today's businesses. In this webcast, learn how Winston Furnishings used customer experience management (CEM) technology to customize their customers' experience when shopping for furniture on the web.
Posted: 13 Dec 2012 | Premiered: Dec 13, 2012
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Customer Experience for Service: Oracle Commerce Solutions
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Phenomenal customer service has never been more critical. A 2011 CEI report shows that 89% of customers will stop doing business with a company after a single bad experience. Inside this resource, learn more about the role of customer service in delivering a great customer experience and find out what strategies market leaders are using.
Posted: 13 Dec 2012 | Published: 13 Dec 2012
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Why Customer ‘Satisfaction’ is No Longer Good Enough
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
This white paper presents the findings of a survey by Oracle to see how European shoppers currently feel about their experiences with businesses. It reveals consumer preferences in terms of communicating with brands, issue resolution, the impact of poor customer service and what makes the ideal customer experience (CX).
Posted: 11 Dec 2012 | Published: 27 Nov 2012
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Deliver Extraordinary Customer Experience
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Exceptional customer service can be a major differentiator in today's market. However, with more communication channels than ever before, devising an effective strategy can be difficult. Inside this paper learn 6 tips for achieving stellar customer service and find out how the right CRM tool can help set you apart from the competition.
Posted: 10 Dec 2012 | Published: 10 Dec 2012
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Build a successful business case for a Single Customer View
sponsored by QAS
WHITE PAPER:
This white paper dispels myths about Single Customer View and points businesses towards practical and effective business plans.
Posted: 26 Nov 2012 | Published: 30 Jun 2012
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Four Trends in Document Automation
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
This white paper describes trends influencing enterprise document automation (EDA) that will improve customer satisfaction, reduce cost, and drive efficiency.
Posted: 16 Nov 2012 | Published: 16 Nov 2012
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Websites are Dead. Long Live Digital Presence
sponsored by Limelight Networks, Inc.
WHITE PAPER:
As digital channels evolve, so should your business's digital strategy – yet most businesses today still rely solely on websites to generate traffic and attract customers. In order to thrive, you need to engage and interact with customers across a variety of channels. Read on to learn how to get started crafting a strong digital presence.
Posted: 16 Oct 2012 | Published: 01 Oct 2012
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Deliver Extraordinary Customer Experience
sponsored by Oracle Corporation
WHITE PAPER:
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.
Posted: 11 Oct 2012 | Published: 11 Oct 2012
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Achieve a 360 Degree View of Your Customer
sponsored by Infor
PRESENTATION TRANSCRIPT:
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies.
Posted: 26 Nov 2012 | Published: 26 Nov 2012
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