Customer Data Management

WEBCAST: Watch this webcast to learn how Chico's FAS chose one web commerce application platform to improve its customer experience management (CEM), serve the multi-channel social and mobile shopper, and create real, personalized engagement.

Posted: 17 Dec 2012 | Premiered: Dec 17, 2012

WEBCAST: This webcast reveals why Sony Ericsson Global chose one customer relationship management (CRM) application for its technical scalability, the functional structure of its modules, and potential for acceleration of business change.

Posted: 17 Dec 2012 | Premiered: Dec 17, 2012

WEBCAST: View this webcast to explore a cloud-based social media suit that offers comprehensive social relationship management tools for the integration of social networking into business applications, business processes and collaboration.

Posted: 17 Dec 2012 | Premiered: Sep 10, 2012

DATA SHEET: Read this white paper to learn how taking advantage of social channels through a single software interface can help your company to listen to what customers are saying, reply to posts and messages, keep tabs on your competitors, publish to multiple Facebook and Twitter accounts, and much more.

Posted: 16 Dec 2012 | Published: 16 Dec 2012

PRODUCT OVERVIEW: Read this paper for how you can learn more about your current and potential customers, what they're interested in, their buying habits, and the factors that influence their decisions. Also, discover how you can gain deeper insight into your revenue potential, positive and negative trends, brand health, and more!

Posted: 14 Dec 2012 | Published: 14 Dec 2012

WHITE PAPER: This paper explains how social intelligence enriches social media data with demographic and customer spending data to provide a deeper view of customer discussions and what factors influence them. Discover one social intelligence tool that offers advanced social intelligence capabilities.

Posted: 14 Dec 2012 | Published: 14 Dec 2012

PRODUCT OVERVIEW: In this product overview, learn about a social intelligence tool that can improve your business's social analytics capabilities by improving segmentation, optimizing marketing campaigns, and helping to reach customers.

Posted: 14 Dec 2012 | Published: 14 Dec 2012

WEBCAST: In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

WEBCAST: Watch this webcast to learn how Global Airways made business travel a positive experience for one passenger through customer experience management (CEM) technologies.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

WEBCAST: A great customer experience can make all the difference for businesses looking to stay competitive and draw and retain consumers. Watch this webcast for a customer case about choosing a credit card with the Ashcroft Financial Group.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

WEBCAST: Creating an individualized, consistent customer experieicne is paramount for today's businesses. In this webcast, learn how Winston Furnishings used customer experience management (CEM) technology to customize their customers' experience when shopping for furniture on the web.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

WHITE PAPER: This white paper offers best practices for successfully deploying and implementing cloud technology into your customer experience management strategy. Access tips for advancing through the four phases in the cloud deployment process from implementation to transformation.

Posted: 13 Dec 2012 | Published: 30 Nov 2012

WHITE PAPER: This white paper presents the findings of a survey by Oracle to see how European shoppers currently feel about their experiences with businesses. It reveals consumer preferences in terms of communicating with brands, issue resolution, the impact of poor customer service and what makes the ideal customer experience (CX).

Posted: 11 Dec 2012 | Published: 27 Nov 2012

WHITE PAPER: Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.

Posted: 11 Dec 2012 | Published: 01 Mar 2012

WHITE PAPER: Read this report for collective intelligence applications, such as: identifying new opportunities to differentiate your organization or serve new markets; tapping into outside skills and experiences to deliver on business imperatives; and predicting outcomes of today's increasingly complex business challenges.

Posted: 10 Dec 2012 | Published: 31 Jan 2012

EBOOK: View this e-book to learn how SAP HANA analytics can help marketing organizations increase revenues by identifying new customer segments and business opportunities, improve customer loyalty with highly personalized marketing programs, and reduce marketing spend and maximize impact through outcome simutions before launch.

Posted: 10 Dec 2012 | Published: 10 Dec 2012

CASE STUDY: Read this case study to learn how the Montgomery County Department of Liquor chose one retail management system which has provided the department with significant reductions in staff and management hours spent reconciling errors and drastically improved its customer experience.

Posted: 05 Dec 2012 | Published: 05 Dec 2012

WHITE PAPER: Read this white paper to learn about one option that can help your business maintain the quality and durability of your contact information over time.

Posted: 27 Nov 2012 | Published: 27 Nov 2012

WHITE PAPER: This white paper offers 10 simple steps for focusing your efforts and building an action plan to approach the data quality challenge.

Posted: 27 Nov 2012 | Published: 27 Nov 2012

WHITE PAPER: This white paper explains why businesses in all sectors need SCV because it gives a true view of customers and allows you to offer them products and services they're more likely to want.

Posted: 27 Nov 2012 | Published: 27 Nov 2012

WHITE PAPER: Quality customer data is essential to the future success of your organization. Do you current customer data management practices help or hinder your business? Read on to learn about an innovative customer data quality management tool that supports a variety of customer data sets, including address data, international data, and many more.

Posted: 26 Nov 2012 | Published: 31 Jul 2012

WHITE PAPER: This white paper dispels myths about Single Customer View and points businesses towards practical and effective business plans.

Posted: 26 Nov 2012 | Published: 30 Jun 2012

WHITE PAPER: This white paper describes trends influencing enterprise document automation (EDA) that will improve customer satisfaction, reduce cost, and drive efficiency.

Posted: 16 Nov 2012 | Published: 16 Nov 2012

DATA SHEET: The speed and accuracy of your sales strategies directly impacts customer satisfaction and retention. Providing your sales teams with innovative tools to streamline processes should be a top priority. In this resource, learn about an e-signature app that simplifies the contract signing process and provides real-time visibility into contract status.

Posted: 25 Oct 2012 | Published: 25 Oct 2012

WHITE PAPER: To remain competitive, you need fast and accurate sales strategies – but traditional contract management practices are cumbersome and error-prone.  Access this resource to learn about a Salesforce add-on technology that automates the contract lifecycle and tracks individual contracts in real-time in order to streamline sales processes.

Posted: 22 Oct 2012 | Published: 22 Oct 2012