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How to Build Better Customer Experience
sponsored by Salesforce
WEBCAST: This Webinar will discuss the essential steps necessary to help turn data into information, and ultimately into knowledge, in order to create not only satisfied customers, but entire communities of mutually reinforcing advocates for your product or service.
Posted: 06 May 2014 | Premiered: Apr 28, 2014

Salesforce

Revolutionize the Customer Experience with the Right Technology
sponsored by Toshiba
VIDEO: In this brief video, learn how to put the customer at the center of the commerce cycle with the right technologies and processes. Discover the IBM Client Center, where you can visualize what your business' future - using IBM's Smarter Commerce technologies -- could look like.
Posted: 05 May 2014 | Premiered: 04 Nov 2013

Toshiba

Merchandising Moments of Influence
sponsored by IBM
WHITE PAPER: This informative resource that identifies some of the precursor moments that lead to merchandising success, including the customer, assortment, price, and more.
Posted: 01 May 2014 | Published: 31 Oct 2013

IBM

Air Transport Industry Insights 2014
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report from SITA looks at the impact of business intelligence on airlines and airports.
Posted: 01 May 2014 | Published: 01 May 2014

ComputerWeekly.com

Navigating the New Identity Ecosystem
sponsored by Gigya
WHITE PAPER: The proliferation of mobile, social, and digital channels is causing customer data to rapidly accumulate in today's businesses. Such a large volume of social and identity data inevitably causes some compliance issues and management difficulties. Consult this guide to  learn how to overcome these challenges with the right tools.
Posted: 28 Apr 2014 | Published: 28 Apr 2014

Gigya

SAP HANA: Innovative Solutions for the Consumer Products Group
sponsored by HP & Intel®
VIDEO: View the following video to hear from some of the biggest names inside HP and SAP as they explore the technology that is allowing for consumer product companies to take advantage of real-time insights—most importantly, find out what you can do to start leveraging this technology as well.
Posted: 25 Apr 2014 | Premiered: 16 Apr 2014

HP & Intel®

Single Tool Boosts Customer Satisfaction, Minimizes Case Volume
sponsored by Salesforce
WEBCAST: Watch this brief demo now to see how this customer service tool can help your organization increase customer satisfaction, and drive down case volume.
Posted: 25 Apr 2014 | Premiered: May 1, 2013

Salesforce

CIO briefing on agile development
sponsored by ComputerWeekly.com
PRESENTATION: How do we create agile organisations and behave in a more agile way? Kelly Waters executive Consultant, Coach, and Interim CTO, offers some answers in this presentation.
Posted: 25 Apr 2014 | Published: 25 Apr 2014

ComputerWeekly.com

Fuel Customer Service Agent's Productivity
sponsored by Salesforce
WEBCAST: Watch this brief webcast now to view a demo of the Service Cloud and uncover its key features to learn how you can improve customer service agent's productivity.
Posted: 24 Apr 2014 | Premiered: Feb 20, 2014

Salesforce

Outsmart the Competition with Service Cloud
sponsored by Salesforce
WEBCAST: Why is mobile customer service essential? Find out in this brief demo of a tool putting CRM in the hands of marketing and sales professionals – from anywhere, anytime.
Posted: 24 Apr 2014 | Premiered: May 29, 2013

Salesforce

Customer Video: AAA NCNU
sponsored by Workday
WEBCAST: Watch this concise webcast now to discover the single tool which integrates HR's and the financial department's information, so you can have transparent, real-time access to your data.
Posted: 22 Apr 2014 | Premiered: Oct 17, 2013

Workday

Tackle Operator's Customer Experience Pain Points
sponsored by Salesforce
WHITE PAPER: Read this game-changing white paper now to discover how to tackle operator's customer experience pain points, so you can provide the stellar customer service where and when it matters most.
Posted: 22 Apr 2014 | Published: 28 Feb 2014

Salesforce

Customer experience consistency key to successful CRM
sponsored by TechTarget
RESOURCE: Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center.
Posted: 18 Apr 2014 | Published: 18 Apr 2014

TechTarget

How sales intelligence drives business goals
sponsored by Salesforce Data.com
WHITE PAPER: This survey-based research examines how sales organizations leverage customer data to improve sales effectiveness.
Posted: 18 Apr 2014 | Published: 31 Aug 2013

Salesforce Data.com

Case Study: Standard Register Achieves a Sales Facelift
sponsored by Salesforce Data.com
CASE STUDY: Standard Register's transition to a new set of digital products and services required the company to rapidly identify new buyers, deploy a more consistent sales process, and create a true 360-degree view of the customer.
Posted: 18 Apr 2014 | Published: 31 Oct 2013

Salesforce Data.com

Sales reps: Improve productivity, get customer data you need
sponsored by Salesforce Data.com
CASE STUDY: The Bottom Line: Nucleus Research looked at the solution costs, revenue gains and productivity improvements to quantify the return on Tableau's investment in its deployment of Salesforce Data.com. Download the case study for all the details.
Posted: 18 Apr 2014 | Published: 28 Feb 2014

Salesforce Data.com

Support business goals with new CRM data tool
sponsored by Salesforce Data.com
CASE STUDY: In 2011 Kelly Services launched a direct marketing campaign to drive more face-to-face meetings with prospective customers in specific business segments, and Data.com delivered.  Read the Nucleus Research white paper, "ROI Case Study: Salesforce Data.com & Kelly Services", and learn the details of the significant results that were realized.
Posted: 18 Apr 2014 | Published: 31 Dec 2013

Salesforce Data.com

Kick Your CRM Data Quality Up a Notch
sponsored by Salesforce Data.com
RESEARCH CONTENT: Data quality continues to be one of the greatest challenges for successful CRM efforts. Read this report to learn what Nucleus Research discovered through interviews with Data.com customers, and the benefits that were realized by having access to rich, reliable and relevant data directly within Salesforce.
Posted: 17 Apr 2014 | Published: 31 May 2013

Salesforce Data.com

8 key sales metrics to improve your effectiveness
sponsored by Salesforce Data.com
WHITE PAPER: CSO Insights, a sales and marketing effectiveness research firm, partnered with Salesforce Data.com to research common challenges and best practices related to improving the quality of sales pipeline. Download to learn more about the results from CSO Insights research.
Posted: 17 Apr 2014 | Published: 31 Dec 2013

Salesforce Data.com

Guide to growth: Identify business growth drivers and develop a plan
sponsored by Salesforce Data.com
WHITE PAPER: Growing your business depends largely on knowing your customers -- and that requires having the right data, people, and processes in place. To begin the path to sustainable business growth, check out this extensive guide for businesses of all sizes -- from startup to enterprise.
Posted: 17 Apr 2014 | Published: 17 Apr 2014

Salesforce Data.com

Real-Time insights with SAP HANA
sponsored by HP & Intel®
VIDEO: Technology has always played a considerable role in helping organizations manage data. However, with today's ever-increasing reliance on information-based operations and communications, organizations need to be on the cutting edge of data technology to stay ahead of the competition. Learn why by watching this video from HP and SAP HANA.
Posted: 16 Apr 2014 | Premiered: 16 Apr 2014

HP & Intel®

SAP HANA: Real-Time Analytics for Retailers
sponsored by HP & Intel®
VIDEO: For retailers, data captured during the sales cycle plays a critical role in almost every aspect of business. The right technology can enable retailers to capture, manage and take advantage of customer data in real-time. Learn more by watching this conversation featuring experts from HP and SAP HANA.
Posted: 16 Apr 2014 | Premiered: 16 Apr 2014

HP & Intel®

What Your Customers REALLY Think
sponsored by SDL
WHITE PAPER: Today, thanks to an explosion of new communication channels -- including mobile applications and social media -- more of customers' information is available to businesses than ever before. In this infographic, learn what customers really think about marketing data and privacy.
Posted: 10 Apr 2014 | Published: 10 Apr 2014

SDL

3 Reasons Why CEM Is the Place to Innovate
sponsored by OpenText
WEBCAST: The following webcast intends to clarify the current state of customer experience management and how companies can start powerful initiatives of their own. Tune in now to find out how CMOs and CIOs need to work together to make CEM take flight, what needs to be addressed, and much more.
Posted: 19 May 2014 | Premiered: May 19, 2014

OpenText

Social Media Education: The New Edge for Success
sponsored by Hootsuite
WHITE PAPER: Did you know that according to a report by the McKinsey Global Institute, business can unlock up to $1.3 trillion in business value by leveraging social technologies?  However, if your company isn't armed with the right knowledge, tools, and skill set, those financial (and other CRM) benefits will be out of reach.
Posted: 15 Apr 2014 | Published: 15 Apr 2014

Hootsuite
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