Customer Data Management Reports

WHITE PAPER: This brief whitepaper shines light on one CRM infrastructure platform, and the 10 benefits your business could enjoy from a system like this. Access now to see what competitive CRM advantages can help your company's growth.

Posted: 16 Jan 2015 | Published: 16 Jan 2015

EGUIDE: It's not enough to just collect customer data. You also need to ensure that your customer data is correct, up-to-date, and readily available. In this issue of Business Information e-zine, experts weigh in on strategies to optimize customer data quality and leverage analytics to identify unsatisfied customers.

Posted: 15 Dec 2014 | Published: 15 Dec 2014

EBOOK: Companies are taking advantage of personalized data to tailor and improve the customer experience--but the best strategy still includes human insight. In this e-book, journalist Albert McKeon reports on the business practices at several organizations working to successfully improve the customer experience through data analysis.

Posted: 03 Dec 2014 | Published: 03 Dec 2014

WEBCAST: Tune into the following webinar to learn what it takes to accurately calculate customer lifetime value and how by doing so successfully, you can drive improvements across all aspects of you company.

Posted: 20 Oct 2014 | Premiered: Oct 20, 2014

EZINE: An issue highlighting the changing purchasing habits and the need for the channel to have a wide base of client contacts

Posted: 10 Oct 2014 | Published: 10 Oct 2014

EGUIDE: It has been hailed as the next big thing for many years but, it is fair to say, e-health has failed to fulfill its potential. Issues around cost, ease of use and privacy have held back its adoption. Now, find out how Telefonica hopes to kick start the e-health revolution.

Posted: 21 Jul 2014 | Published: 21 Jul 2014

EGUIDE: This e-guide highlights how Disney, Cincinnati Bell, and other organizations can benefit from digital data and analytics to help improve customer experiences. Don't let valuable data slip through your fingers -- read now to learn how to take advantage of available customer information that results in maximum benefits for you and your customers.

Posted: 18 Jul 2014 | Published: 18 Jul 2014

EGUIDE: This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.

Posted: 17 Jul 2014 | Published: 17 Jul 2014

WHITE PAPER: Find out how businesses are overcoming today's challenges such as the explosion of social media and more stringent security and regulatory requirements.

Posted: 03 Jul 2014 | Published: 31 Oct 2013

WHITE PAPER: Find out why so many are turning to the power of advanced information management and analytics (IM&A), in order to improve their understanding of consumers and deliver a seamless and more satisfying omni-channel experience.

Posted: 03 Jul 2014 | Published: 30 Jun 2014

WHITE PAPER: Make sure you're asking your IT staff the right questions about the latest data management, analytics, big data and cloud technologies.

Posted: 03 Jul 2014 | Published: 03 Jul 2014

WHITE PAPER: Find out about the most recent customer engagement management innovations.

Posted: 03 Jul 2014 | Published: 31 Mar 2014

CASE STUDY: Find out how an integrated infrastructure platform increased performance and productivity for Almerys.

Posted: 01 Jul 2014 | Published: 01 Jul 2014

EGUIDE: "It's difficult to have a single view of the customer because of all the forms of communication," says Donna Fluss of DMG Consulting. As customer experience management (CEM) spans multiple departments and tools, optimizing CEM can be a complex and daunting task. Fortunately, this expert e-guide serves as a roadmap to CEM transformation.

Posted: 01 Jul 2014 | Published: 01 Jul 2014

WHITE PAPER: Uncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era.

Posted: 01 Jul 2014 | Published: 01 Jul 2014

CASE STUDY: Find out how HP is helping the UK Post Office manage over 3 million customer accounts, and enhance their customer experience.

Posted: 01 Jul 2014 | Published: 31 May 2014

WHITE PAPER: View this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses.

Posted: 27 Jun 2014 | Published: 27 Jun 2014

EBOOK: Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction in this e-book.

Posted: 16 Jun 2014 | Published: 16 Jun 2014

WHITE PAPER: Find out how adopting an omnichannel experience can improve the purchase order process, and benefit both the customers and the business.

Posted: 16 Jun 2014 | Published: 30 Sep 2012

WHITE PAPER: Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions.

Posted: 12 Jun 2014 | Published: 30 Apr 2013

WHITE PAPER: Find out how learning more about what your customers want can boost your customer loyalty rates.

Posted: 12 Jun 2014 | Published: 30 Apr 2014

WHITE PAPER: The following white paper provides readers with practical advice on how to choose the best CMS for customer experience management. Learn about the 6 roadmap checkpoints for choosing the right CMS, 20 important features to consider, and more.

Posted: 10 Jun 2014 | Published: 10 Jun 2014

WHITE PAPER: Get the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites.

Posted: 05 Jun 2014 | Published: 30 Nov 2013

PRESENTATION: Learn how IBM Connections can help your organization improve its social business strategy by adding capabilities end users are familiar with into everyday processes.

Posted: 05 Jun 2014 | Published: 06 May 2014

EGUIDE: This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach.

Posted: 21 May 2014 | Published: 21 May 2014