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Customer Data Management

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Customer Data ManagementReports
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Using Big Data to Improve Multichannel Customer Care
sponsored by [24]7 Customer Inc.
WHITE PAPER: Uncover the ins-and-outs of numerous offerings from various platform vendors that utilize big data and predictive analytics to enable customers to use their device, channel and time of choice.
Posted: 23 Oct 2014 | Published: 30 Apr 2014

[24]7 Customer Inc.

Creating the Omnichannel Customer Experience
sponsored by [24]7 Customer Inc.
WHITE PAPER: Find out how leveraging big data, predictive analytics and real-time decision making can improve the customer experience in today's world of multi-platform, mobile and social consumers.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

[24]7 Customer Inc.

Augmented IVR – Second Life for Interactive Voice Response
sponsored by [24]7 Customer Inc.
WHITE PAPER: Find out how interactive voice response (IVR) and voice app infrastructures have brought both visual and voice resources into each customer's journey.
Posted: 22 Oct 2014 | Published: 30 Jun 2014

[24]7 Customer Inc.

Industry Experts Share Their Thoughts on the World of Customer Experience
sponsored by [24]7 Customer Inc.
WHITE PAPER: Find out what 5 pros have to say about their customer experience journey and find out how you can apply their best practices to your own.
Posted: 22 Oct 2014 | Published: 30 Sep 2014

[24]7 Customer Inc.

Turn your Contact Center from Cost Center to Revenue Generator
sponsored by IBM
WEBCAST: Uncover best practices for delivering a seamless customer experience across multiple touch-points.
Posted: 21 Oct 2014 | Premiered: Oct 21, 2014

IBM

The Conversational Cloud – Beyond the Hosted Contact Center
sponsored by [24]7 Customer Inc.
WHITE PAPER: Learn how the cloud is helping organizations revamp their contact centers.
Posted: 21 Oct 2014 | Published: 31 Dec 2013

[24]7 Customer Inc.

Big Data Can Make Chat Interactions Intelligent, Intuitive & Effective
sponsored by [24]7 Customer Inc.
WHITE PAPER: Learn about the first predictive, real-time customer assistance solution for chat that utilizes big data to can help you simplify and resolve customer issues faster and more efficiently.
Posted: 21 Oct 2014 | Published: 21 Oct 2014

[24]7 Customer Inc.

5 Key Components of Successful B2B Commerce
sponsored by IBM
WHITE PAPER: Uncover the 5 areas a solution must be able to support in order to fuel B2B ecommerce effectiveness.
Posted: 21 Oct 2014 | Published: 31 Jul 2014

IBM

The Business Value of Integrating the Contact Center Within Your Omni-Channel Strategy
sponsored by IBM
WHITE PAPER: Learn how you can benefit from integrating your contact center within your omni-channel strategy.
Posted: 20 Oct 2014 | Published: 31 Mar 2014

IBM

Increase Customer Engagement by Empowering Business Users to Curate Your Web Store
sponsored by IBM
WEBCAST: Uncover tips and best practices for creating a personalized digital experience.
Posted: 20 Oct 2014 | Premiered: Aug 21, 2014

IBM

Calculating Customer Lifetime Value: Analysis to Loyalty
sponsored by Looker
WEBCAST: Tune into the following webinar to learn what it takes to accurately calculate customer lifetime value and how by doing so successfully, you can drive improvements across all aspects of you company.
Posted: 20 Oct 2014 | Premiered: Oct 20, 2014

Looker

Optimizing The E-Commerce Experience: Empower Business Users to Delight Customers
sponsored by IBM
WHITE PAPER: Find out how your organization can achieve a better return on marketing investments and develop more engaging digital interactions by empowering line-of-business (LoB) employees to manage digital store content.
Posted: 20 Oct 2014 | Published: 30 Apr 2014

IBM

Omni Channel Product Recommendations – Maximizing Impact & Customer Engagement
sponsored by IBM
WHITE PAPER: Ensure you know all the best practices for omni-channel recommendations.
Posted: 20 Oct 2014 | Published: 28 Feb 2014

IBM

Building Lift and Loyalty with Personalized Product Recommendations
sponsored by IBM
WHITE PAPER: Uncover the key characteristics that merchants need from a product recommendation engine, as well as tips to boost revenue and customer satisfaction.
Posted: 20 Oct 2014 | Published: 31 Jan 2014

IBM

Deliver More Intelligent Chat
sponsored by [24]7 Customer Inc.
WHITE PAPER: Find out how predictive analytics and real-time modeling can help your business deliver more intelligent chat.
Posted: 17 Oct 2014 | Published: 17 Oct 2014

[24]7 Customer Inc.

The Content Marketing Challenges – Exposed
sponsored by IBM
WHITE PAPER: Dive deep into the challenges and inefficiencies of today's marketing production cycle, and find out how marketers can take control of the entire content marketing process.
Posted: 16 Oct 2014 | Published: 31 Aug 2014

IBM

Providing the Foundation for an Omni-Channel Customer Experience
sponsored by IBM
WHITE PAPER: Find out how a complete omni-channel commerce solution can help your business develop the seamless experience customers demand.
Posted: 16 Oct 2014 | Published: 31 Jul 2013

IBM

Capture and Case Management - The Dynamic Duo For Superior Customer Experience
sponsored by IBM.
WEBCAST: Join Analyst Harvey Spencer in this informative webcasts to get a look at how Case Management and Capture work together to manage multiple streams of semi-structured and unstructured data in real time and how it can ultimately benefit your business.
Posted: 10 Oct 2014 | Premiered: Oct 10, 2014

IBM.

Optimizing Customer Service with Next Generation Analytics
sponsored by IBM.
WEBCAST: Join IBM in the following webcast for a look at a new generation of solutions that can apply Analytics to mine vast stores of customer data and extract a complete picture of the customer and behavior to provide contact centers and customer experience executives with the information they need to create lasting customer engagement.
Posted: 10 Oct 2014 | Premiered: Oct 10, 2014

IBM.

MicroScope October 2014: An issue covering the growth of shadow IT
sponsored by MicroScope
EZINE: An issue highlighting the changing purchasing habits and the need for the channel to have a wide base of client contacts
Posted: 10 Oct 2014 | Published: 10 Oct 2014

MicroScope

Why website personalization matters
sponsored by Sitecore
WHITE PAPER: Our world has become so intertwined with digital commerce that businesses now have to either deliver a completely personalized digital experience or risk falling off the market. So what does it take to deliver the experience the digital customer wants? Consult the following white paper to find out tools and strategies to do so.
Posted: 07 Oct 2014 | Published: 07 Oct 2014

Sitecore

The Integration and Automation Marketers Need to Win Customers for Life
sponsored by Sitecore
WHITE PAPER: Learn about a platform capable of creating a single view of the customer in a big data marketing repository, and, as a result, enabling marketers to form lasting bonds with their customers.
Posted: 03 Oct 2014 | Published: 03 Oct 2014

Sitecore

Technology Strategies for Attracting and Keeping Customers
sponsored by Sitecore
WHITE PAPER: Uncover a complete list of results from a recent survey of 312 senior executives which focuses on how these executives nurture the customer lifecycle.
Posted: 03 Oct 2014 | Published: 03 Oct 2014

Sitecore

Spirit AeroSystems Uses SAP HANA to Accelerate Production
sponsored by SAP America, Inc.
RESOURCE: Find out how SAP HANA helped one organization gain control of their big data.
Posted: 02 Oct 2014 | Published: 17 May 2014

SAP America, Inc.

From Disney to Dishwashers: Digital CRM to Change Customer Experience
sponsored by IBM
EGUIDE: Find out how your business can make the most out of digital CRM.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

IBM
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