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Customer Data Management Reports
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A New Way to Look at Support in Manufacturing Customer Service Centers
sponsored by LogMeIn Rescue Lens
WHITE PAPER: Discover an innovative, live-video support tool that helps your customer service representatives see precisely what the problem is, through the eyes of the customer, without leaving the call center.
Posted: 09 Mar 2017 | Published: 09 Mar 2017

LogMeIn Rescue Lens

Analysts Tackle Digital Transformation, CX Struggles
sponsored by Dell EMC
EGUIDE: Learn about key issues impeding multinational organizations' efforts to achieve successful digital transformation strategies. Discover what The Economist Intelligence Unit (EIU) and analysts at Forrester have to say about overcoming barriers.
Posted: 09 Mar 2017 | Published: 06 Mar 2017

Dell EMC

The Road to Strategic Website Design
sponsored by OpenText
WHITE PAPER: Despite efforts (and money) to attract website traffic, conversions remain low. Learn why organizations need comprehensive tools that help them listen to customer data, leverage in-house or basic testing features, and improve both revenue and engagement.
Posted: 08 Mar 2017 | Published: 08 Mar 2017

OpenText

Oracle Customer Data Management Overview
sponsored by Triniti
VIDEO: Watch this brief video to learn how to implement a user-friendly, integrated interface that makes master data in Oracle radically more accurate and available in real-time. Discover how to leverage an industry-leading governance framework to make sure the right users have the right capabilities and create a 360 degree view of the customer.
Posted: 07 Mar 2017 | Premiered: 02 Dec 2016

Triniti

5 Best Practices For Elevating Your Customer Communications In the Digital Age
sponsored by OpenText
RESEARCH CONTENT: You can improve your customer satisfaction scores with a digital-first approach for personalized communications. In this white paper, learn 5 best practices that will elevate your communication to the next level.
Posted: 06 Mar 2017 | Published: 01 Oct 2016

OpenText

How To Select The Right Web Experience Management Solution For Your Business
sponsored by OpenText
PRODUCT LITERATURE: Organizations need to digitally transform themselves in order to address the needs of the millennial generation (employees and consumers). A good way to start this process is with web experience management (WEM) tools, but which WEM platform capabilities should you consider? Access this comprehensive decision matrix to find out.
Posted: 06 Mar 2017 | Published: 08 Dec 2016

OpenText

Aberdeen Research Report: Managing The Customer Experience Across Multiple Channels
sponsored by OpenText
RESEARCH CONTENT: For many businesses, delivering consistent customer experiences across all channels remains a challenge. Inside this Aberdeen report, learn how aligning your business around the customer influences organizational success, and discover how top firms turn this challenge into a competitive advantage.
Posted: 06 Mar 2017 | Published: 01 Apr 2016

OpenText

Digital Experience Portals: A Modern Approach To Secure, Multichannel Customer Experiences
sponsored by OpenText
WHITE PAPER: This report provides insights into what customers expect in the age of the web-based customer experience – a.k.a. the digital experience (DX.)
Posted: 06 Mar 2017 | Published: 06 Mar 2017

OpenText

ICMI MarketPulse Reveals How to Increase Customer Engagement Through Proper Use of Data
sponsored by OpenText
RESEARCH CONTENT: Unstructured data can cause a lot of problems for organizations today. It pollutes systems and reports, which in turn can lead to high customer effort and low engagement – 2 things that are very bad for business. In this ICMI MarketPulse report, gain insights into how you can increase customer engagement through using your data correctly.
Posted: 03 Mar 2017 | Published: 03 Mar 2017

OpenText

Product Overview: Oracle SFDC Customer Master Data Management Software
sponsored by Triniti
VIDEO: There is a wide range of master data management (MDM) tools available on the market, which can make decision-making a confusing process. Inside, discover an overview tutorial of one such product – Oracle SFDC Customer master data management software, which manages your customer data in Oracle EBusiness suite and SalesForce.com.
Posted: 02 Mar 2017 | Premiered: 02 Dec 2016

Triniti

The Disruptive Power of SAP HANA
sponsored by IBM
WHITE PAPER: SAP HANA and S/4HANA are key enablers of a quick, easy, flexible handling of data. Learn how to define and meet customer needs with this approach.
Posted: 27 Feb 2017 | Published: 27 Feb 2017

IBM

Vodafone GmbH Enhanced Customer Experience Across Channels
sponsored by Genesys
CASE STUDY: Mobile phone network company, Vodafone GmbH, knew they needed to enhance their customer service. Previously, their communication channels operated in silos that caused customer frustration. Discover how Vodafone GmbH was able to accomplish this goal, and also enable a high-quality mobile app for their customers.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

Genesys

How Retailer Marks and Spencer Is Raising The Bar In Customer Service With Omnichannel Technology
sponsored by Genesys
VIDEO: Most customers today expect that companies will perform well across all available channels. But the reality is that some companies may rate highly with customers with one channel, while lacking in another. Inside, learn how leading retailer Marks and Spencer is using an omnichannel engagement platform to help raise their customer experience bar.
Posted: 23 Feb 2017 | Premiered: 23 Feb 2017

Genesys

Leveraging Big Data To Power Strong Customer Connections
sponsored by Oracle Corporation
VIDEO: Big data has provided incredible opportunities for marketing, including improving the customer experience. But how do you create a strong connection to the right audience through big data? In this in-depth webcast, discover expert insights and a panel discussion to help you craft your best big data plan and reach the right audience.
Posted: 23 Feb 2017 | Premiered: 17 Feb 2017

Oracle Corporation

Strategic Planning Tools for Contact Centers
sponsored by Genesys
WHITE PAPER: This white paper explores how to leverage contact center strategic planning tools to predict performance more accurately and provide comprehensive what-if analysis capabilities. Discover how to get key answers to tough operational questions so that you can react to change faster and with more agility.
Posted: 22 Feb 2017 | Published: 22 Feb 2017

Genesys

From Data to New Customers: How Big Data Improves Customer Experience
sponsored by IBM
VIDEO: The big data analytics process is speeding up to offer improved customer experiences. Watch this 3 minute video to learn how big data is being leveraged faster than ever to ensure that customers get what they need and repeat business.
Posted: 22 Feb 2017 | Premiered: 15 Jul 2015

IBM

The Roadmap to a Better Mobile Customer Experience
sponsored by BoldChat - LogMeIn
RESOURCE: This resource explores 7 strategies for delivering smart, seamless mobile customer experiences to boost engagement and customer loyalty. Learn why you should make "Contact Us" a primary navigation item, offer mobile-friendly live chat or in-app chat, and 5 other tips.
Posted: 21 Feb 2017 | Published: 21 Feb 2017

BoldChat - LogMeIn

While Retailers Face Disruption, High-Performers Offer a Blueprint for Growth
sponsored by Salesforce.com
WHITE PAPER: The following report is based on a survey of 300 executives in the retail industry. Discover the steps high-performers are taking to focus on geographic expansion, strategic partnerships, and new formats to drive growth.
Posted: 20 Feb 2017 | Published: 20 Feb 2017

Salesforce.com

9 Steps to Content Nirvana
sponsored by Webinfinity
EBOOK: Including stats and examples from previous years on how we got to the content overload, learn the 9 steps to using your gathered content to create personalized experiences for your end users, customers and partners.
Posted: 16 Feb 2017 | Published: 16 Feb 2017

Webinfinity

Transforming the Customer Experience
sponsored by IBM
WHITE PAPER: 82% of CMOs report feeling unprepared for the digital shift in the customer lifecycle, but delivering a 5-star experience is still possible. Learn what you can do to improve the omnichannel customer experience in this white paper.
Posted: 10 Feb 2017 | Published: 10 Feb 2017

IBM

Are You A Customer Insight Genius? Learn Where Your Company Lies On The Customer Analytics Spectrum
sponsored by Microsoft
RESEARCH CONTENT: Customer analytics helps insights-driven businesses understand their customers and drive growth. But do you know where your business falls within Forrester's customer analytics maturity model? Use the self-assessment in this Forrester report to determine where your organization lies within the customer insights spectrum.
Posted: 06 Feb 2017 | Published: 07 Oct 2016

Microsoft

The 'Connected' Associate: Technology Empowers Your Workforce And Fast-Tracks Your Omnichannel Sales
sponsored by SOTI Inc.
WHITE PAPER: When looking towards the future of retail, enabling IoT connectivity should be on the top of your list. Learn how your retail business can improve customer experience with employees empowered by IoT, otherwise known as "connected associates."
Posted: 31 Jan 2017 | Published: 31 Jan 2017

SOTI Inc.

Luisa Via Roma Pairs Data and Design in Style with Analytics and APM
sponsored by New Relic
CASE STUDY: Explore how Luisa Via Roma, an Italian design house, leveraged a software analytics cloud platform to generate key insights into how their diverse array of customers interacted with their website. Discover how they improved the customer experience as well as how they achieved continuous delivery, improved frontend performance monitoring, and more.
Posted: 27 Jan 2017 | Published: 04 Aug 2016

New Relic

How Automated Contact Services Help One Health Center Reduce Missed Appointments
sponsored by Microsoft
EGUIDE: In this e-guide, discover how to improve communication between contact center agents and customers by integrating an automated contact service.
Posted: 14 Feb 2017 | Published: 09 Feb 2017

Microsoft

Transamerica: Using Deeper Customer Insight to Personalize Customer Solutions
sponsored by Cloudera
WHITE PAPER: Transamerica has millions of customers. Access this case study to learn how the financial services leader delivered personalized experiences by better understanding their customers with analytics.
Posted: 08 Feb 2017 | Published: 08 Feb 2017

Cloudera
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