Customer Relations

WHITE PAPER: Read this paper to learn about one application that can integrate your dealer management systems (DMS) and customer relationship management (CRM) applications to optimize performance. By filtering these processes to distributors and original equipment manufacturers (OEMs), you can maximize operation performance and leverage real time analytics.

Posted: 06 Sep 2012 | Published: 06 Sep 2012

WHITE PAPER: Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.

Posted: 01 May 2013 | Published: 31 Dec 2012

WHITE PAPER: Many organizations send out millions of emails each day, but unless you manage your email efforts correctly, you might be draining resources and frustrating your customer base. This white paper counts down four tips to help you get it right.

Posted: 08 May 2013 | Published: 31 Dec 2012

WHITE PAPER: With over 85,000 employees, Hyatt Hotels Corporation has a large network and a reputation to uphold with best in class customer service. View this resource to learn more about how the Hyatt ensures that the highest of standards are being met at all of their organizations by defining processes and procedures.

Posted: 29 Mar 2013 | Published: 29 Mar 2013

WHITE PAPER: For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more.

Posted: 20 Dec 2012 | Published: 20 Dec 2012

WHITE PAPER: Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.

Posted: 25 Nov 2009 | Published: 24 Nov 2009

WHITE PAPER: This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations.

Posted: 27 Jul 2011 | Published: 27 Jul 2011

WHITE PAPER: This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM.

Posted: 01 Sep 2011 | Published: 31 Aug 2011

WHITE PAPER: Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers.

Posted: 24 Nov 2010 | Published: 24 Nov 2010

WHITE PAPER: This paper explains how to stay ahead of the competition you need software solutions that support your unique business processes. The SAP® Custom Development organization offers utilities companies a comprehensive, flexible range of custom development services that transform your unique challenges into innovative solutions and business success.

Posted: 28 Sep 2010 | Published: 28 Sep 2010