Customer Relations

WHITE PAPER: Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention.

Posted: 16 Dec 2011 | Published: 16 Dec 2011

WHITE PAPER: In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery.

Posted: 04 Nov 2010 | Published: 04 Nov 2010

WHITE PAPER: This white paper details tactics for improving your customer interaction efforts for more successful business.

Posted: 19 Dec 2011 | Published: 19 Dec 2011

EGUIDE: Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.

Posted: 30 Nov 2011 | Published: 30 Nov 2011

CASE STUDY: To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result.

Posted: 04 Nov 2010 | Published: 04 Nov 2010

WHITE PAPER: Access this brief resource to learn about an innovative support solution that can optimize your support system and increase end-user satisfaction.

Posted: 12 Oct 2011 | Published: 12 Oct 2011

WHITE PAPER: Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy.

Posted: 08 Nov 2010 | Published: 08 Nov 2010

WHITE PAPER: This report can help companies rapidly understand the set of new possibilities created by digital transformation, prioritize the value propositions of business models and focus on those with the highest potential, and define the business capabilities and key tasks required to move forward on the smarter commerce path.

Posted: 17 Nov 2011 | Published: 17 Nov 2011

WHITE PAPER: This paper discusses six success factors that will enable your marketing organization to overcome the challenges to reaching growth and profitability objectives. Continue reading to learn more about these six success factors and more.

Posted: 18 Oct 2010 | Published: 18 Oct 2010

EGUIDE: This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

Posted: 08 Feb 2012 | Published: 08 Feb 2012