Customer Relations

VIDEO: You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants  and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.

Posted: 19 Dec 2012 | Premiered: 19 Dec 2012

VIDEO: In this brief video, discover how utilizing the right technology innovations can enable you to drastically improve the customer experience, foster loyalty, and ultimately grow your brand. Watch now to find out the advantages of using innovative technologies like mobile applications, loyalty points, and automated email reminders.

Posted: 20 Dec 2012 | Premiered: 20 Dec 2012

WEBCAST: Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website.

Posted: 17 Dec 2012 | Premiered: Dec 17, 2012

WEBCAST: Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive.

Posted: 28 Dec 2012 | Premiered: Oct 18, 2012

WEBCAST: In this webcast, sit down with a Windows app development expert and explore some success stories of user experience management. Included are case studies of two companies, Netflix and Newegg, that had to find a way to deliver intuitive user access to massive amounts of data across multiple platforms.

Posted: 17 Apr 2013 | Premiered: Mar 20, 2013

WEBCAST: View this video to learn more about how you can empower your agents to give your customers the service they deserve.

Posted: 28 Dec 2012 | Premiered: Dec 28, 2012

PRODUCT DEMO: Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.

Posted: 22 Jul 2009 | Premiered: 22 Jul 2009

VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.

Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.

Posted: 05 Apr 2010 | Premiered: 05 Apr 2010

WEBCAST: This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.

Posted: 13 Mar 2009 | Premiered: Mar 31, 2009, 12:00 EDT (16:00 GMT)