Contact Centers Services White Papers

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Jun 19, 2013

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Contact Centers Services White Papers (View All Report Types)

Winning the Customer Service Battle... In the Cloud sponsored by Siemens Enterprise Communications WHITE PAPER: Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business. Posted: 04 Apr 2013 \| Published: 04 Apr 2013 TOPICS: Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Contact Management \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Remote Users \| TCO

How Mobile Devices are Driving Innovations in Contact Centers sponsored by Avaya WHITE PAPER: Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service. Posted: 29 Oct 2012 \| Published: 29 Oct 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| CRM \| CRM Best Practices \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile CRM

Case Study: Fast, reliable Payment Card Industry compliance sponsored by Dell SecureWorks UK WHITE PAPER: To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline. Posted: 18 Jul 2012 \| Published: 16 Jul 2012 TOPICS: Call Center Management \| Call Center Services \| CIOs \| Compliance (Systems Operations) \| Compliance Software \| Contact Center Management \| Contact Center Services \| Data Security \| Security

From Workforce Management to Workforce Productivity sponsored by Aspect WHITE PAPER: This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier. Posted: 19 Dec 2012 \| Published: 19 Dec 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Workforce Planning

Optimising the collection Process sponsored by Aspect WHITE PAPER: This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more. Posted: 19 Dec 2012 \| Published: 19 Dec 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| Credit Cards \| Metrics \| Risk Assessment \| Risk Management

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect sponsored by LiveOps WHITE PAPER: Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks. Posted: 31 Oct 2011 \| Published: 28 Oct 2011 TOPICS: Cloud CRM \| Cloud Security \| Contact Center Management \| Contact Center Services

What If Any Agent Could Take Any Call? sponsored by KANA WHITE PAPER: Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again. Posted: 22 Jun 2012 \| Published: 22 Jun 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Workforce Management \| CRM \| Customer Loyalty \| Customer Retention \| Customer Service

The Top 9 Ways to Improve Customer Loyalty and Engagement sponsored by Allegiance WHITE PAPER: Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits. Posted: 10 Jan 2008 \| Published: 01 Dec 2007 TOPICS: Best Practices \| Contact Center Management \| Contact Center Services \| CRM \| CRM Analytics Software \| Customer Data Management \| Customer Loyalty \| ROI \| Surveys

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

Upgrading to Cisco Unified Communications Manager Business Edition 6000 sponsored by Cisco Systems, Inc. WHITE PAPER: Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination. Posted: 28 Oct 2011 \| Published: 28 Oct 2011 TOPICS: Communications Networks \| Communications Systems \| Contact Center Management \| Contact Center Services \| Contact Centers \| Network Infrastructure \| Network Management \| Networking \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems

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