Contact Centers Services White Papers, Software Downloads, Definition and Webcasts

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Feb 11, 2012

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Contact Centers Services

Contact Centers Services Reports

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis sponsored by inContact WHITE PAPER: This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. Posted: 08 Aug 2011 \| Published: 08 Aug 2011 TOPICS: Call Center Management \| Call Center Software \| Capital Expenditures \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| TCO

Case Study: la Caixa - Bank takes customer and employee support to the next level sponsored by Hewlett-Packard Limited CASE STUDY: With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. Posted: 05 Jan 2012 \| Published: 05 Jan 2012 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| Customer Service

Transforming the Customer Experience: How Four Contact Centers Did It Successfully sponsored by inContact WHITE PAPER: If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. Posted: 16 Sep 2011 \| Published: 16 Sep 2011 TOPICS: Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Call Center Workforce Management Software Best Practices sponsored by Infor WFM Workbrain EGUIDE: The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. Posted: 09 Jan 2012 \| Published: 09 Jan 2012 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| CRM Services \| Workforce Management Software

Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center sponsored by Calabrio, Inc. WHITE PAPER: This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget. Posted: 31 Jan 2012 \| Published: 31 Jan 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| Customer Service

The Case for Infrastructure Convergence sponsored by HPM Networks WHITE PAPER: This resource presents key questions every IT pro should ask before employing converged infrastructure solutions in their IT environment. Posted: 10 Jan 2012 \| Published: 10 Jan 2012 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| IT Management \| IT Management Services \| Server Hardware \| Server Management \| Server Virtualization

Dallas Cowboys Generate 30% More Revenue with New Stadium and HP Solutions sponsored by HP and Intel CASE STUDY: This exclusive case study demonstrates how an HP converged infrastructure solution centralized IT services to improve customer experiences, enhance business services and support stadium operations for the Dallas Cowboys organization. Posted: 27 Oct 2011 \| Published: 27 Oct 2011 TOPICS: Blade Servers \| Converged Networks \| Data Center Management \| Data Centers \| IT Service Management \| IT Services

Classification of Data Center Management Software Tools sponsored by APC by Schneider Electric WHITE PAPER: This resource divides the data center management tools into four distinct subsets and provides definitions and examples of each. Learn how you can determine which physical infrastructure management tools are needed to operate a data center. Posted: 10 Feb 2012 \| Published: 10 Feb 2012 TOPICS: Data Center Management \| Data Centers \| IT Management \| IT Management Services \| Software Configuration Management \| Software Maintenance

Whitepaper: Monitoring End User Experience in Virtual / VDI Environments sponsored by Aternity WHITE PAPER: This essential resource presents best practices for monitoring end user experience in virtual desktop infrastructure (VDI) environments. Discover the three primary components that can dynamically impact how end users experience the IT services they consume in real-time and learn more about user-centric proactive IT management. Posted: 11 Jan 2012 \| Published: 11 Jan 2012 TOPICS: Desktop Management \| Desktop Virtualization \| Desktop Virtualization Software \| IT Management \| IT Management Services \| Virtual Desktop Infrastructure \| Virtual Machine

CA APM and CA APM Cloud Monitor sponsored by CA Technologies. VIDEOCAST: In this videocast, learn how to achieve advanced application and infrastructure monitoring to ensure optimal business service performance – all with the fast, low-cost deployment of a Software as a Service (SaaS) solution. Posted: 23 Jan 2012 \| Premiered: 23 Jan 2012 TOPICS: Application Life-Cycle Management \| Application Monitoring \| Application Monitoring Software \| Application Performance Management \| Application Performance Management Software \| Applications Management \| Applications Management Software \| IT Service Management \| IT Services

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