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ALSO CALLED: Information Technology Utility Services
DEFINITION: Services that provide remote delivery of standardized IT services or business processes to enterprises.
IT Utility Services Reports
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The MSP’s Guide to Field Service
sponsored by Field Nation
WHITE PAPER: Download the following guide to discover how MSPs like yourself can leverage a contingent workforce to reduce costs and risk, increase work order efficiency, and expand operations with greater flexibility than ever.
Posted: 28 Oct 2019 | Published: 28 Oct 2019

Field Nation

Elevating the Service Experience for All Users with Enterprise Service Management
sponsored by ServiceNow
EBOOK: Keeping up with expectations requires elevating your enterprise service experience—and that means replacing old, manual processes of the past with digital workflows that connect the entire company. Open up this white paper to learn how.
Posted: 23 May 2019 | Published: 20 Jan 2019

ServiceNow

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018

ConnectWise

CIO Trends #8: Nordics
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each.
Posted: 09 Jan 2019 | Published: 09 Jan 2019

ComputerWeekly.com

Top 10 Benelux IT stories of 2018
sponsored by ComputerWeekly.com
EGUIDE: The Netherlands and Belgium might be small in terms of population and land area, but they are leading nations when it comes to the use of technology in society. There are numerous examples of the transformative nature of IT in the Netherlands and Belgium in this top 10, such as plans for autonomous ships and smart city developments.
Posted: 02 Jan 2019 | Published: 02 Jan 2019

ComputerWeekly.com

CW Buyers Guide: Green IT
sponsored by ComputerWeekly.com
WHITE PAPER: This six-page Buyer’s Guide to Green IT helps CIOs and senior IT professionals to identify the issues around going green and explains the pros and cons of using third-party facilities to run IT services.
Posted: 29 Nov 2012 | Published: 26 Jan 2011

ComputerWeekly.com

Study Reveals Cloud Expectations, Concerns and Experiences
sponsored by Cisco Systems, Inc.
WHITE PAPER: There is no doubt that cloud computing is changing the IT landscape, but it may also be changing IT's position within business dynamics and objectives. This comprehensive whitepaper presents the findings of a recent survey of IT decision makers on the impact of cloud computing business-wide.
Posted: 12 Nov 2013 | Published: 03 Oct 2013

Cisco Systems, Inc.
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