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eCRM Services Reports
 
Fascinating Findings on Customer Expectations
sponsored by Avaya
VIDEO: This video looks at interesting facts you need to know when it comes to consumers' changing expectations. Tune in and learn how to transform your business, one great interaction at a time.
Posted: 28 Dec 2015 | Premiered: 19 Nov 2015

Avaya

Improve Customer Experience with Better Self-Service
sponsored by Aspect
WHITE PAPER: In this Forrester report, you'll learn how to increase the breadth of your organization's self-service channels -- as well as the depth of these channels. Read on and uncover best practices for doing so.
Posted: 23 Dec 2015 | Published: 31 Mar 2015

Aspect

Building Your Brand Around Better Service
sponsored by Plantronics
WHITE PAPER: In this white paper you will explore the ways customer service centers can make small, incremental changes to deliver service quality that customers now demand. Discover how a shift to a customer-centric model can maintain these gains and help build your brand in the face of growing customer power, expectations, and scrutiny.
Posted: 13 Jan 2016 | Published: 31 Dec 2015

Plantronics

Expert Advice for Boosting CRM: Stop Reading Infographics and Start Selling
sponsored by Microsoft
WHITE PAPER: In this infographic, you will discover how to optimize your valuable time as an enterprise CIO, and foster best-in-class CRM. Read on to discover how to better nurture leads and make the best use of your time in growing your business, and find out how to boost your CRM in just minutes.
Posted: 22 Dec 2015 | Published: 22 Dec 2015

Microsoft

10 Tips for CRM Data Quality Success
sponsored by Trillium Software
WHITE PAPER: This e-book highlights how to initiate a data quality project and maintain it over time in support of your ongoing CRM efforts. Uncover 10 tips for CRM data quality success.
Posted: 21 Jan 2016 | Published: 21 Jan 2016

Trillium Software

Research Brief: Oracle Commerce Gets the Cloud Treatment
sponsored by Oracle Corporation
RESEARCH CONTENT: This brief analyzes the key differentiating capabilities of a new cloud ecommerce offering and will provide guidance to eBusiness and channel strategy professionals on how to evaluate this solution as part of their commerce technology replatforming initiatives
Posted: 26 Jan 2016 | Published: 06 Jul 2015

Oracle Corporation

The Building Blocks of a Mobile-Friendly Omni-Channel Customer Experience
sponsored by Aspect
WHITE PAPER: While there are challenges to overcome when building a customer-focused mobile experience, many best practices can be accomplished without significant technology implementations. Access this white paper to learn what you can do to satisfy the mobile consumer.
Posted: 24 Dec 2015 | Published: 24 Dec 2015

Aspect

Whitepaper: Meet the Real Lean Portal
sponsored by Backbase
WHITE PAPER: This in-depth resource explores how a lean portal can help your organization trim the operational fat and deliver the kinds of experiences that customers crave. Read on to learn key differences between lean portals and suites, and uncover the benefits of "going lean."
Posted: 25 Sep 2013 | Published: 30 Jun 2013

Backbase

How Satisfied Are Your Customers?
sponsored by IBM
WHITE PAPER: This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

IBM

Cactus Uses Map to Think Local and Grow Jackson Hole Revenue
sponsored by Sysomos
CASE STUDY: This brief case study considers how one winter vacation destination was able to leverage smart marketing software to become a year-long resort. Access now for a look into the tools they used, the successes they saw, and how they were able to bolster their revenues.
Posted: 12 Nov 2015 | Published: 12 Nov 2015

Sysomos
 
 
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