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eCRM ServicesReports
 
Engaging Customers: New Lessons Around Customer Behavior
sponsored by IBM
EGUIDE: This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Microsoft Dynamics CRM For Government
sponsored by ComputerWeekly.com
ANALYST REPORT: Analyst group, Nucleus research assesses the business benefits achieved by government organisations deploying Microsoft Dynamics CRM.
Posted: 01 Oct 2013 | Published: 01 Oct 2013

ComputerWeekly.com

Measuring, Monitoring, and Improving Customer Experience
sponsored by IBM
EGUIDE: In this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

3-2-1 Contact: The Call Center in a Multichannel World
sponsored by SearchCRM
EBOOK: Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center.
Posted: 17 Apr 2014 | Published: 18 Apr 2014

SearchCRM

Making Smart Choices when Evaluating CRM Platforms
sponsored by Innoveer Solutions, Inc.
WHITE PAPER: Take advantage of an objective selection methodology to thoroughly understand what is available within the CRM market and determine which application and feature set fits your particular environment.
Posted: 02 Feb 2007 | Published: 31 Jan 2007

Innoveer Solutions, Inc.

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction
sponsored by Genesys
WHITE PAPER: Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: 24 Mar 2008 | Published: 01 Mar 2008

Genesys

Billing as a Strategy for Building Customer Loyalty and Retention
sponsored by Fusebill
WHITE PAPER: This resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.
Posted: 30 Dec 2013 | Published: 30 Dec 2013

Fusebill

Insurance: Converging Customers, Cost Management and Compliance
sponsored by Kofax, Inc.
WHITE PAPER: Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level.
Posted: 03 Feb 2010 | Published: 03 Feb 2010

Kofax, Inc.

Best Buy Supports New Line of Business and World-Class Sales Force
sponsored by Microsoft
CASE STUDY: In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear.
Posted: 06 Aug 2010 | Published: 06 Aug 2010

Microsoft

Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
WEBCAST: By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 27 May 2010 | Premiered: Jun 8, 2010, 11:00 EDT (15:00 GMT)

West Interactive
 
 
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