An important goal of CRM is not only to provide an organisation with a clear picture of each customer's habits and preferences, but also to make personalisation and automated messaging easier. Help us understand more about your CRM challenges and in return you will get access to our report on 'To Pump up Data Volume, Connect Customer Channels'.
Service Cloud can help you connect with customers in entirely new ways to transform your customer experience. See how the #1 customer service application works in this informative overview.
This e-guide offers top CEM trends to watch for, as well as 6 customer engagement strategies that ensure seamless results. Read on to learn how your business can drive multichannel engagement with the voice of the customer.
What do you need to know before selecting an online customer service option? Access this helpful white paper ot get 10 questions you should ask your Cobrowse vender to determine whether a web based customer service solution is right for you.
Watch this video to learn about a subscription-based service from Scribe that gives you access to exclusive technical content and other tips and tricks that aren't included in standard documentation.If you're considering tools from Scribe, tune in now and learn more about the options for improved CRM integration.
In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
Access this concise resource to learn how to upgrade your traditional IVR system to a next generation one and increase customer satisfaction by making it simpler and faster for customer to self-serve.
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