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Fuel Customer Service Agent's Productivity
sponsored by Salesforce
WEBCAST: Watch this brief webcast now to view a demo of the Service Cloud and uncover its key features to learn how you can improve customer service agent's productivity.
Posted: 24 Apr 2014 | Premiered: Feb 20, 2014

Salesforce

Single Tool Boosts Customer Satisfaction, Minimizes Case Volume
sponsored by Salesforce
WEBCAST: Watch this brief demo now to see how this customer service tool can help your organization increase customer satisfaction, and drive down case volume.
Posted: 25 Apr 2014 | Premiered: May 1, 2013

Salesforce

How to Build Better Customer Experience
sponsored by Salesforce
WEBCAST: This Webinar will discuss the essential steps necessary to help turn data into information, and ultimately into knowledge, in order to create not only satisfied customers, but entire communities of mutually reinforcing advocates for your product or service.
Posted: 06 May 2014 | Premiered: Apr 28, 2014

Salesforce

Podcast: Why Call Center Outsourcing Makes Good Sense
sponsored by Salesforce
PODCAST: Uncover the top reasons why so many organizations are outsourcing call centers, and find out why it makes good business sense.
Posted: 19 May 2014 | Premiered: May 8, 2014

Salesforce

Podcast: Call Center Outsourcing Trends
sponsored by Salesforce
PODCAST: Uncover the 4 factors influencing the need for a well-oiled call center, and find out why call center outsourcing has become increasingly popular.
Posted: 20 May 2014 | Premiered: May 8, 2014

Salesforce

Microsoft Dynamics CRM Trial Page
sponsored by Microsoft
SOFTWARE DEMO: Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
Posted: 24 Oct 2011 | Premiered: 24 Oct 2011

Microsoft

Scribe Inside Track - Data integration and Migration Experts
sponsored by Scribe Software Corporation
VIDEO: Watch this video to learn about a subscription-based service from Scribe that gives you access to exclusive technical content and other tips and tricks that aren't included in standard documentation.If you're considering tools from Scribe, tune in now and learn more about the options for improved CRM integration.
Posted: 14 Nov 2013 | Premiered: 11 Jan 2011

Scribe Software Corporation

Puzzling: Finding the Missing Pieces of your Customer Picture
sponsored by IBM
WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
Posted: 27 Dec 2013 | Premiered: Sep 3, 2013

IBM

Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management
sponsored by MarketTools, Inc.
WEBCAST: Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.
Posted: 26 Jan 2011 | Premiered: Jan 26, 2011

MarketTools, Inc.

Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
WEBCAST: By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 27 May 2010 | Premiered: Jun 8, 2010, 11:00 EDT (15:00 GMT)

West Interactive
 
 
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