Web-Based Self Service

WHITE PAPER: In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

CASE STUDY: Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...

Posted: 25 Aug 2009 | Published: 25 Aug 2009

CASE STUDY: Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

CASE STUDY: The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.

Posted: 30 Jul 2009 | Published: 30 Jul 2009

WEBCAST: This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.

Posted: 09 Sep 2009 | Premiered: 09 Sep 2009

WHITE PAPER: MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.

Posted: 21 Aug 2009 | Published: 21 Aug 2009

WEBCAST: Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.

Posted: 09 Sep 2009 | Premiered: 09 Sep 2009

ASSESSMENT TOOL: Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.

Posted: 11 Sep 2009 | Published: 11 Sep 2009

WEBCAST: This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.

Posted: 09 Sep 2009 | Premiered: 09 Sep 2009

WHITE PAPER: In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.

Posted: 22 Jul 2009 | Published: 22 Jul 2009