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Web-Based Self Service

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Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Channels are Irrelevant
sponsored by SDL
WHITE PAPER: Find out how your organization should approach the age of omni-channel engagement, and what it means for customer demands.
Posted: 07 Aug 2014 | Published: 07 Aug 2014

SDL

Advanced Case Management - Where Customer Satisfaction and Employee Empowerment Come Together
sponsored by IBM
WHITE PAPER: This exclusive whitepaper covers the importance of case management regardless of your industry.
Posted: 30 Jul 2014 | Published: 06 Dec 2012

IBM

A Quick Peek at the Data.com App
sponsored by Salesforce Data.com
WHITE PAPER: Find out how one vendor's technology can give your sales team a competitive edge by giving you a 360-degree view of your customers.
Posted: 20 Aug 2014 | Published: 20 Aug 2014

Salesforce Data.com

Banks Embrace Technology to Enhance the Customer Experience
sponsored by Perceptive Software
RESOURCE: Learn how omnichannel technology – which is a combination of channels delivered in person and virtually to create a unified, seamless customer experience –can be utilized to enhance the customer experience.
Posted: 30 Jul 2014 | Published: 24 Jun 2014

Perceptive Software

Giving Customers What They Want, When They Want It
sponsored by Infor
WHITE PAPER: Find out which key characteristics collectively create the most effective customer experience.
Posted: 05 Aug 2014 | Published: 05 Aug 2014

Infor
 
 
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