FREE MEMBERSHIP - Create your personalized Bitpipe Service!  Members: Sign in 
Search Bitpipe: 
Business of Information Technology  >   Business Processes  >   Customer Service  >  

Web-Based Self Service

RSS Feed    Add to Google    Add to My Yahoo!
Web-Based Self Service Reports
 
IBM Business Process Manager -- A single, comprehensive BPM platform that easily scales from project to enterprise-wide programs
sponsored by IBM
WHITE PAPER: Read this white paper to learn all about IBM Business Process Manager V7.5, including the essential product features and functions, including information about migration and entitlements.
Posted: 12 Apr 2012 | Published: 12 Apr 2012

IBM

Risk-Based Test Automation from a Business Process Perspective: Automating the Testing of Critical Business Processes Enables you to Manage Change More Effectively
sponsored by Worksoft
WHITE PAPER: Being able to adapt your business processes to changing environments effectively is crucial to the overall success of your business. Read this white paper to learn how SAP users can implement the best risk-based testing strategies and the right automated testing tool to accommodate change.
Posted: 02 Apr 2012 | Published: 02 Apr 2012

Worksoft

Establishing IT Operations in Emerging Markets: Strategies to Connect to the Global Infrastructure
sponsored by SkillSoft
WHITE PAPER: This white paper explores the critical role of IT for businesses entering emerging markets. Within, you'll find valuable advice from three top IT leaders drawing from their experience in this setting.
Posted: 24 Apr 2012 | Published: 24 Apr 2012

SkillSoft

Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support
sponsored by Oracle Corporation
WHITE PAPER: Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how.
Posted: 01 Mar 2012 | Published: 01 Mar 2012

Oracle Corporation

How to Transform Your Business - A Strategic Roadmap for Delivering Value
sponsored by SAP America, Inc.
WHITE PAPER: Read this white paper to learn how to integrate your operations into a new structure acquired through mergers and acquisitions; align your IT operations into a single platform; enhance customer service; increase the productivity of your global workforce; and bolster supply chain efficiency.
Posted: 14 May 2012 | Published: 14 May 2012

SAP America, Inc.

Keep Your Business Operating Productively: Five Ways to Achieve Efficiency
sponsored by Iron Mountain
DATA SHEET: In order to compete in today’s economic climate, companies are under constant pressure to do more with less. Read this brief guide to find five tips and best practices for streamlining your information management processes.
Posted: 13 Mar 2012 | Published: 13 Mar 2012

Iron Mountain

Orchestrated Service Management: A new process-driven approach to ITSM that addresses cost, visibility and usability challenges
sponsored by SERENA Software, Inc.
WHITE PAPER: This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.
Posted: 04 Apr 2012 | Published: 04 Apr 2012

SERENA Software, Inc.

Lights Out Testing for End-to-End Business Process Validation
sponsored by Worksoft
WHITE PAPER: Read this white paper to learn why automation is the best way to make your testing processes more efficient while preventing critical business process disruption.
Posted: 11 Apr 2012 | Published: 11 Apr 2012

Worksoft

Creative Commentary: The Business Value of a Developer Operations Bridge
sponsored by SERENA Software, Inc.
WHITE PAPER: Read this white paper to learn how to successfully integrate your development and operations management processes after an ALM implementation to: gain trust and alignment between the two teams, increase user satisfaction with IT, and increase business value and risk management.
Posted: 03 Apr 2012 | Published: 03 Apr 2012

SERENA Software, Inc.

Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012

SERENA Software, Inc.
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.
Home | About Us | Contact Us | Advertise with Us | Partner with Us | Site Index
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other   TechTarget - The Most Targeted IT Media
TechTarget Corporate Web Site  |   Media Kits  




All Rights Reserved, Copyright 2000 - 2012, TechTarget | Read our Privacy Statement