The Effectiveness of Live Chat: A Research Study
sponsored by LogMeIn, Inc.
WHITE PAPER:
Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.
Posted: 01 Feb 2012 | Published: 01 Feb 2012
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Experts say CEM technology can build single view of customer
sponsored by Infor CRM
EGUIDE:
This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.
Posted: 24 Jan 2012 | Published: 24 Jan 2012
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Oracle TimesTen In-Memory Database on Oracle Exalogic Elastic Cloud
sponsored by Oracle Corporation
WHITE PAPER:
This white paper describes configuration considerations, best practices and performance results of TimesTen running on Exalogic.
Posted: 05 Dec 2011 | Published: 05 Dec 2011
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Global Instant Remote Support for Multi-Agent Teams
sponsored by NTR Global
TRIAL SOFTWARE:
Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.
Posted: 17 Nov 2011 | Premiered: 17 Nov 2011
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The Balancing Act of Mobile Workforce Management
sponsored by ViryaNet Ltd
WHITE PAPER:
Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks.
Posted: 26 Jan 2012 | Published: 26 Jan 2012
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Customer Analytics Pay Off
sponsored by IBM
WHITE PAPER:
Read this white paper to learn four stages of organizational capabilities and associated customer analytics strategies to help gain deeper customer insight.
Posted: 24 Jan 2012 | Published: 24 Jan 2012
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Enhancing Business Process Management with Business Rules
sponsored by FICO
WHITE PAPER:
While a business process management system can save time and cut costs by governing processes, it can’t decide what to do, given a particular circumstance. A business rules management system enables the right decisions to be made quickly. This white paper uses case studies to illustrate the value of adding rules to BPM.
Posted: 05 Jan 2012 | Published: 05 Jan 2012
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PAC White Paper: Building a foundation for growth with SAP Business All-in-One and the fast-start program
sponsored by SAP America, Inc.
WHITE PAPER:
This white paper gives an insight into the challenges faced by small to medium sized enterprises (SME’s), and how SAP Business All-in-One solutions can help organizations to build a solid IT foundation for the future.
Posted: 02 Feb 2012 | Published: 02 Feb 2012
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The power of Call Centers and Customer Loyalty
sponsored by Infor CRM
EGUIDE:
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
Posted: 06 Feb 2012 | Published: 06 Feb 2012
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Analyst's take: Microsoft Dynamics CRM boosts customer service and company profits
sponsored by ComputerWeekly.com
WHITE PAPER:
Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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