Web-Based Self Service

WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.

Posted: 27 Oct 2011 | Published: 27 Oct 2011

WHITE PAPER: This white paper describes how to improve business productivity and client satisfaction with customer and partner self-service portals.

Posted: 28 Nov 2007 | Published: 01 Sep 2007

WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.

Posted: 21 Nov 2008 | Published: 21 Nov 2008

WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.

Posted: 04 Jan 2007 | Published: 01 Jan 2007

WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.

Posted: 08 Jan 2009 | Published: 01 Jul 2008

WHITE PAPER: This resource describes how the right financial service partner can help you reduce costs, manage credit risk, decrease capital expenditure, and more. See if an outsourcing strategy meets your business needs by reading on to learn more now.

Posted: 28 Mar 2013 | Published: 31 Aug 2010

WHITE PAPER: Customers today are asking for an engaging, personalized web experience that pulls them in, and your business needs to deliver. Access this white paper to discover the business case for creating personalized web experiences, and discover how marketers are listening to consumers in order to optimize digital marketing strategies.

Posted: 12 Apr 2013 | Published: 12 Apr 2013

WHITE PAPER: This white paper demonstrates how progressive retailers can seamlessly integrate all phases of the real estate lifecycle process, from market planning, site selection and construction to day-to-day operations like lease administration and facility management.

Posted: 27 Mar 2013 | Published: 27 Mar 2013

WHITE PAPER: Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business.

Posted: 04 Apr 2013 | Published: 04 Apr 2013

WHITE PAPER: This evaluation from Forrester looks at both the current capabilities of vendors to support cases and their potential to support projects and operations. Read now for an in-depth smart process application evaluation so you can make a more informed decision.

Posted: 16 May 2013 | Published: 16 May 2013