sponsored by Consona Corporation
Posted:  17 Jun 2011
Published:  01 Jun 2010
Format:  PDF
Length:  3  Page(s)
Type:  Case Study
Language:  English

Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days. What raises an organization above the crowd, however, is out-of-the-box thinking that harnesses available resources and technologies to raise the service to a whole new level.

This case study covers what VMware is doing to provide outstanding support for their 150,000 customers, 22,000 partners, 35,000 certified professionals, and the whole community of users of their software infrastructure products and services.


Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

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