CRM without Compromise: A Strategy for Profitable Growth
sponsored by SAP America, Inc.
WHITE PAPER:
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.
Posted: 07 Nov 2007 | Published: 07 Nov 2007
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Top 5 Ways to Make IVR Work For You and Your Customers
sponsored by inContact
WHITE PAPER:
This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
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Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs
sponsored by Calabrio, Inc.
WHITE PAPER:
Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.
Posted: 31 Jan 2012 | Published: 31 Jan 2012
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Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER:
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 31 Jan 2012
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Customer Experience Exchange E-Zine Issue 2
sponsored by SearchCRM
EZINE:
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
Posted: 31 Jan 2012 | Published: 31 Jan 2012
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Cloud Computing for the Call Center: The Next Revolution
sponsored by inContact
EBOOK:
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Posted: 04 May 2010 | Published: 04 May 2010
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Case Study: la Caixa - Bank takes customer and employee support to the next level
sponsored by Hewlett-Packard Limited
CASE STUDY:
With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
Posted: 05 Jan 2012 | Published: 05 Jan 2012
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Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER:
This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget.
Posted: 31 Jan 2012 | Published: 31 Jan 2012
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Apply the power of CRM to build customer loyalty
sponsored by Infor CRM
EGUIDE:
This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs
sponsored by inContact
WHITE PAPER:
This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.
Posted: 10 Jan 2011 | Published: 10 Jan 2011
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