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Customer Call Center Management

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The Value of Back Office Automation: Successful Enterprise Strategies
sponsored by Genesys
VIDEO: Watch these videos to get different perspectives of Genesys customers on how back office automation transformed their company and their customer experience.
Posted: 25 Nov 2014 | Premiered: 25 Nov 2014

Genesys

Contact Center Transformation
sponsored by Hewlett-Packard Company
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

Integrating Call Center Capabilities with CRM
sponsored by NEC
VIDEO: Learn more about integrating CRM with call center software and how your business can benefit from doing so.
Posted: 24 Nov 2014 | Premiered: 09 Apr 2014

NEC

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Welcome to the Age of End User Computing
sponsored by VCE
VIDEO: In this video, explore how VDI initiatives have changed over the years. Discover why now is the time to deploy VDI innovations by exploring the benefits and how converged infrastructures are combining with VDI to enhance the end-user computing environment for the mobile workforce.
Posted: 11 Dec 2014 | Premiered: 11 Dec 2014

VCE

Use Software Asset Management to Prevent the Rise of Rogue IT
sponsored by CDW Corporation
VIDEO: This exclusive video covers the need for software asset management to control end users during the rise of rogue IT.
Posted: 17 Jul 2014 | Premiered: 18 Apr 2014

CDW Corporation

Overcome Big Challenges with StruxureWare for Data Centers
sponsored by APC by Schneider Electric
VIDEO: You can have a single pane of glass to control and optimize your business through StruxureWare from Schneider Electric. No more scattered spreadsheets. No more functional silos. Download the video and discover how to reduce capital and operational expenditure by 30%.
Posted: 06 Nov 2014 | Premiered: 12 Jun 2013

APC by Schneider Electric

K2 Helps a Top Game Developer Improve Efficiency
sponsored by K2
VIDEO: Access this video case study to learn how Square Enix, a top game developer, was able to leverage K2 software to save time and focus on solving new challenges.
Posted: 24 Nov 2014 | Premiered: 20 Jan 2013

K2
 
 
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