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Customer Call Center Management

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Customer Call Center Management Multimedia (View All Report Types)
 
Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Take the Guesswork Out of Data Centers
sponsored by Schneider Electric
VIDEO: This video examines how combining a high level of integration together with factory assembly and testing enables Schneider Electric's prefabricated data center modules to take a lot of the guesswork out of designed facility performance.
Posted: 30 Oct 2014 | Premiered: 13 Jan 2014

Schneider Electric

Thrive, Survive or Perish - How the New Style of IT Changes Service Delivery
sponsored by Hewlett-Packard Company
VIDEO: View this webcast to learn about the new style of IT and how you can provide improved service delivery. Discover a converged console solution that automates every day maintenance tasks to liberate your admins to pursue innovative and transformative projects.
Posted: 08 Dec 2014 | Premiered: 05 Nov 2014

Hewlett-Packard Company

Learn about Enterprise Asset Management
sponsored by IBM
VIDEO: Watch this video to learn how to reduce the complexity of managing and maintaining your enterprise assets with a technology that unifies the asset lifecycle on a single platform.
Posted: 03 Mar 2015 | Premiered: 07 Aug 2014

IBM

The New Rules of Data Security: Best Practices to Secure Data and Ensure Compliance
sponsored by IBM
VIRTUAL ENVIRONMENT: This virtual environment contains 4 informative webcasts discussing the new rules of data security.
Posted: 09 Feb 2015 | Premiered: 29 Jan 2015

IBM

The Evolution of the SysAdmin & Holistic Monitoring for Apps & Servers
sponsored by SolarWinds, Inc.
VIDEO: Tune into this video to hear from SolarWinds and Matt Simmons, SysAdmin Blogger as they present an inside look at the evolving role of System Administrators and the future of application and server monitoring.
Posted: 12 Mar 2015 | Premiered: 12 Mar 2015

SolarWinds, Inc.

Hospitals Deliver a Secure, Mobile Workspace to Their Staff with VDI
sponsored by Dell, Inc.
VIDEO: Inside this video, discover how they implemented a desktop virtualization solution to deliver secure virtual desktops to their clinicians. Find out how this technology enabled easy, rapid login while securing sessions so they could move around and switch to different workstations seamlessly.
Posted: 20 Mar 2015 | Premiered: 20 Feb 2015

Dell, Inc.

Transforming Into Senior Digital Business Executives
sponsored by Gartner
WEBCAST: Tune in to this informative webcast to learn how you can make the most out of your role as CIO or IT manager and refocus your efforts on adding real business value to you enterprise. Click on the link and stream this informative webcast from the experts at Gartner to find out more.
Posted: 03 Jul 2014 | Premiered: Jul 3, 2014

Gartner
 
 
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