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Customer Call Center Management

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Customer Call Center Management Multimedia (View All Report Types)
Measuring Customer Support Case Deflection & Self-Service Success
sponsored by Coveo
WEBCAST: Access this webinar to learn how to measure case deflection and self-service success, the differences between the two, and provide customers with the support they expect in order to grow and maintain retention rates.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016


Why Your Legacy Call Center's "End-Of-Life" Doesn't Mean the End for You
sponsored by Genesys
WEBCAST: This webcast explores why it's time to replace your existing legacy call center and offers expert tips for doing so. Uncover considerations on delivering an omnichannel experience.
Posted: 09 Mar 2016 | Premiered: Mar 30, 2016


An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013


TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

Automated Test Data Creation: An IT Manager's Review
sponsored by CA Technologies
VIDEO: Don't let manual data creation bog down IT ops. Tune into this video to discover a test data manager (TDM) that creates data on demand, allowing IT to revolutionize testing. View now to learn how to capture and recreate data models on demand from existing legacy apps with this TDM.
Posted: 09 Sep 2016 | Premiered: 29 Feb 2016

CA Technologies

City of LA Maximizes Performance, Cost, and Flexibility with Hyper-Converged Systems
sponsored by NTT ICT
VIDEO: In the following video case study, see how with successful deployment of HPE's hyper-converged systems, the Department of Building and Safety for the city of Los Angeles was able drastically reduce component failure due to overheating; reduce operation costs; and improve on and off-premise data center performance.
Posted: 09 Sep 2016 | Premiered: 21 Dec 2015


Achieving the Highest Compute Potential from IoT Devices
sponsored by Intel
VIDEO: Watch this on-demand webinar to learn how to enhance traditional thin client platforms to meet cross-industry market demands for highly available IoT device performance. Additionally, discover how to improve IT operational efficiencies and create a richer customer experience by leveraging advanced remote IoT management.
Posted: 06 Oct 2016 | Premiered: 10 Aug 2016

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