IT Management  >   Systems Operations  >   Systems Management  >  

Customer Call Center Management

RSS Feed    Add to Google    Add to My Yahoo!
Customer Call Center Management Multimedia (View All Report Types)
 
Customer Analytics in Action
sponsored by IBM
VIDEO: This brief video stresses the importance of engaging with your customers. Learn how to enable customer service with business analytics so they can be supportive through every step of the customer experience.
Posted: 04 Aug 2015 | Premiered: 04 Aug 2015

IBM

Contact Center Transformation
sponsored by Hewlett-Packard Company
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Avoiding the Headlines: 5 Critical Security Practices to Implement Now
sponsored by CloudPassage
VIDEO: Inside this webinar, join Adrian Sanabria, Senior Security Analyst at 451 Research, and Amrit Williams, CTO of CloudPassage to learn five best practices to put in place in order to avoid a security breach within your organization.
Posted: 24 Apr 2015 | Premiered: 24 Apr 2015

CloudPassage

The 5 Levels of IT Service Optimization Maturity
sponsored by TeamQuest Corporation
WEBCAST: This webcast explores the 5 levels of IT service optimization maturity and how that affects business outcomes.
Posted: 16 Jun 2015 | Premiered: Jun 16, 2015

TeamQuest Corporation

Mitigate Complexity, Reimagine IT
sponsored by SAP America, Inc.
WEBCAST: In the following webcast, Carl Dubler demonstrates five technologies that promote innovation in IT. Tune in to discover details about simple data models, the modern user experience, and more.
Posted: 11 Aug 2015 | Premiered: Aug 11, 2015

SAP America, Inc.

High Performance Graphics for Virtual Desktops
sponsored by NVIDIA/VMware
VIDEO: Graphics-rich apps are more popular than ever—but they require better VDI. Learn about the best offerings on the market.
Posted: 08 Apr 2015 | Premiered: 06 Apr 2015

TOPICS:  IT Management

vGPU Horizon 7: Video Demonstration
sponsored by NVIDIA/VMware
VIDEO: Now, even the most intense graphics apps can run on VDI. See a demonstration of vGPU capabilities in this video.
Posted: 08 Apr 2015 | Premiered: 06 Apr 2015

TOPICS:  IT Management
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement