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Customer Call Center Management Multimedia (View All Report Types)
 
Is Your Mid-Sized Contact Center Ready for the Cloud?
sponsored by 8x8, Inc.
WEBCAST: This webcast explores the business benefits of deploying a mid-sized contact center in the cloud, including improvements in company profit and revenue and long-term customer satisfaction.
Posted: 21 Apr 2015 | Premiered: Dec 22, 2014

8x8, Inc.

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

How to Bring Cyberthreat Management to the C-Suite
sponsored by SurfWatch Labs
WEBCAST: This webcast discusses how you can bring security to the boardroom with effective and proactive security leadership.
Posted: 27 Mar 2015 | Premiered: Dec 2, 2014

SurfWatch Labs

Get the Scoop on the True Native Hybrid Cloud™
sponsored by Peer1
VIDEO: Tune into this video to learn about a specific type of hybrid cloud that allows customers to provision bare metal servers, virtual cloud servers, network devices and security devices all from a single web based portal.
Posted: 20 May 2015 | Premiered: 20 May 2015

Peer1

Protecting Your Organization from DNS Security Threats
sponsored by Cloudmark
WEBCAST: This webinar provides a detailed look at common threats to DNS infrastructure, and how your enterprise can mitigate these threats.
Posted: 26 Jan 2015 | Premiered: Nov 13, 2014

Cloudmark

How to Benefit from Analyzing Virtualization Performance
sponsored by SearchServerVirtualization
VIRTUAL ENVIRONMENT: Culling the right performance data, from both physical and virtual servers, is a challenge unto itself; however, it's a challenge made all the more complicated when there's also no clear consensus on the tools and techniques for monitoring this performance. Luckily, this classroom can help.
Posted: 28 Jul 2014 | Premiered: 29 Jul 2014

SearchServerVirtualization

Now IT Can Update from Anywhere!
sponsored by Dell, Inc. and Intel®
VIDEO: Dell has created a way for IT personnel to update from anywhere, at any time, so they don't have to be chained to their work desk. In fact, you won't believe where some IT pros are updating from – watch this video to find out!
Posted: 07 Nov 2014 | Premiered: 07 Nov 2014

Dell, Inc. and Intel®

Case Based Alarms - Relevant and Actionable
sponsored by Virtual Instruments
VIDEO: Uncover the key features of a new approach to infrastructure monitoring that only sends 1 alert at a time, and contains all relevant case history in that alert.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

Virtual Instruments
 
 
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