Customer Call Center Management Multimedia

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May 21, 2013

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Customer Call Center Management

Customer Call Center Management Multimedia (View All Report Types)

Sprint Becomes More Efficient When Customers Go Online sponsored by Oracle Corporation UK Ltd WEBCAST: Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website. Posted: 17 Dec 2012 \| Premiered: Dec 17, 2012 TOPICS: Call Center Management \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

TiVo Reduces Call Center Costs sponsored by Google Search Appliance VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. Posted: 29 Nov 2010 \| Premiered: 29 Nov 2010 TOPICS: Call Center Management \| Call Center Software \| CRM Best Practices \| Customer Service \| Google App Engine \| Search Engine Optimization \| Search Engines

ELEVATE the whole world of media sponsored by Hewlett-Packard Limited VIDEO: HP offers custom solutions to organizations that utilize hybrid delivery to meet specific business needs and goals. Access this video to see how DreamWorks animation partnered with HP to closer link their IT solutions with their business goals. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Hybrid clouds \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services

ITSM classroom: How to run IT as a business sponsored by SearchCIO.com VIRTUAL SEMINAR: In this classroom, ITSM experts delve into topics that are top of mind for CIOs including how to run IT services as a business, apply lean principles to ITSM and shape the ITSM strategy around a product-centric view. Posted: 08 Mar 2013 \| Premiered: 11 Mar 2013 TOPICS: CIOs \| Data Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL

Applications Rationalization: Take Control of your Applications with HP sponsored by Hewlett-Packard Company VIDEO: One of IT's biggest struggles today is trying to map resource utilization amidst a complex, sprawling portfolio of disjointed, often redundant applications. View this brief video to discover strategies that can help you take control of your applications, so you can respond faster to threats and opportunities, simplify your IT, and reduce costs. Posted: 01 Apr 2013 \| Premiered: 01 Apr 2013 TOPICS: Application Infrastructure \| Application Performance Management \| Application Portfolio Management \| Applications Management \| Applications Management Software \| IT Governance \| IT Infrastructure \| IT Management

The Business Case for Unified Communications Services sponsored by Channel Transformation Alliance WEBCAST: Access this white paper to learn about evolving unified communications tools that combine hardware and software to provide a consistent user interface and experience across multiple communication devices applications and services. Posted: 05 Nov 2012 \| Premiered: Nov 5, 2012 TOPICS: Communications Hardware \| Communications Software \| Data Center Management \| Data Center Networking \| Data Centers \| Hardware \| IT Management \| Software

IDC Discusses Reduced Costs and Improve Asset Utilization with Vblock sponsored by VCE WEBCAST: This video introduces key strategies for reducing costs while boosting asset utilization, and presents the value of converged infrastructure systems. Posted: 11 Apr 2013 \| Premiered: Apr 11, 2013 TOPICS: Converged Networks \| Data Center Management \| IT Management \| Network Management \| Server Management \| Storage Management \| Systems Management

Build the Intelligent, Integrated Enterprise sponsored by Red Hat WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions. Posted: 20 Apr 2012 \| Premiered: Apr 20, 2012 TOPICS: Business Environment \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Service Level Management \| SOA

Video: ING transforms its business with HP Cloud Computing Solutions sponsored by Hewlett-Packard Limited WEBCAST: This series of videos provides key insights on the cloud and what your options are for cloud delivery. Discover how you can leverage cloud computing to accelerate business growth, improve customer satisfaction and improve IT spending. Posted: 09 Mar 2012 \| Premiered: Mar 9, 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Management

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