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Customer Call Center Management

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Customer Call Center Management Multimedia (View All Report Types)
 
Guide to Achieving Omnichannel Customer Service
sponsored by Genesys
WEBCAST: This upcoming webcast examines how you can deliver an omnichannel customer service experience by integrating your disparate systems, including CRM, ERP, and contact center tools. Register now to learn how an omnichannel approach can simplify and future-proof your customer experience management strategy.
Posted: 10 Feb 2016 | Premieres: Feb 10, 2016

Genesys

An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Delivering 3D Graphics from the Cloud
sponsored by NVIDIA/VMware
VIDEO: Many organizations depend on 3D graphics. Find out how highly mobile teams can still get optimized performance remotely.
Posted: 08 Apr 2015 | Premiered: 06 Apr 2015

TOPICS:  IT Management

Hospital La Fe Uses Vworkspace to Improve Security and It Maintenance
sponsored by Dell, Inc.
VIDEO: Access this brief video to see one healthcare organization's journey through administering their virtual desktops with a software solution that deploys and manages desktop virtualization and VDI technologies. Find out how they were able to simplify and automate the management of their VDI while increasing security and easing mobility.
Posted: 20 Mar 2015 | Premiered: 09 Feb 2015

Dell, Inc.

Office Move
sponsored by Dell, Inc. and Intel®
VIDEO: In this lighthearted video, find out how one office move consisted of using Dell, Citrix, and Intel technology to help simplify the process. Watch now and you'll see how they were able to get systems up and running with very little work and time.
Posted: 22 Jan 2016 | Premiered: 22 Jan 2016

Dell, Inc. and Intel®

Stop Running Around for IT
sponsored by Dell, Inc. and Intel®
VIDEO: Watch this video to find out how one IT guy made his job more efficient with cloud client solutions from Dell, Citrix, and Intel. You'll learn how this combination of technologies can allow you to take back your life by simplifying desktop management.
Posted: 20 Jan 2016 | Premiered: 20 Jan 2016

Dell, Inc. and Intel®
 
 
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