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Customer Call Center Management

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How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Webinar: Architecting Hybrid Cloud Applications
sponsored by IBM
WEBCAST: In this webinar, discover a stepwise approach to architecting hybrid cloud apps and effectively implementing hybrid cloud in your organization to empower multi-speed IT. View now to learn how to leverage cloud as a vehicle for transforming your business into a more agile organization.
Posted: 22 Feb 2017 | Premiered: Feb 22, 2017

IBM

Deploy IT Asset Management Program in 30 Days
sponsored by BDNA
WEBCAST: This informational webcast talks about how you can establish an ITAM program, some of the steps in the process, the benefits of being prepared for an audit, and how to accomplish the deployment of this program quickly, but not disrupt your organization while doing so.
Posted: 02 Nov 2016 | Premiered: Mar 28, 2016

BDNA

Build Capacity Ahead of Demand with Flexible Cloud Capacity
sponsored by Hewlett Packard Enterprise
VIDEO: Why choose between the economics of public cloud and reassurance of on premises IT? Tune in now to discover how to scale infrastructure instantly to expand capacity ahead of demand with a tool that combines the agility of the public cloud and the security and performance of on-premises IT.
Posted: 20 Jan 2017 | Premiered: 25 Mar 2016

Hewlett Packard Enterprise

Accelerating Data Center Modernization and Your Business
sponsored by Hewlett Packard Enterprise
VIDEO: Tune into this video to receive best-practice insights for modernizing your data center—from updating core applications to jump-starting big data analytics to cloud migration. Discover how to accelerate the delivery of IT services by implementing high-performance computing infrastructure, and more.
Posted: 09 Dec 2016 | Premiered: 09 Dec 2016

Hewlett Packard Enterprise

Ansible Tower Demo: The Case for IT Orchestration
sponsored by Red Hat
VIDEO: Do you have a framework for automating IT systems? Learn how to integrate Ansible Tower orchestration and IT configuration with your own Linux server or cloud instance. Download now to see if agentless IT automation is right for your organization's app infrastructure.
Posted: 16 Jan 2017 | Premiered: 16 Jan 2017

Red Hat
 
 
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