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Customer Call Center Management

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Customer Call Center Management Multimedia (View All Report Types)
Contact Center Transformation
sponsored by Hewlett Packard Enterprise
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett Packard Enterprise

Service Cloud: Philips Success Story
sponsored by
VIDEO: See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.
Posted: 16 Jul 2015 | Premiered: 16 Jul 2015

Customer Analytics in Action
sponsored by IBM
VIDEO: This brief video stresses the importance of engaging with your customers. Learn how to enable customer service with business analytics so they can be supportive through every step of the customer experience.
Posted: 04 Aug 2015 | Premiered: 04 Aug 2015


Case Study – Convergys Transforms Customer Experience with Service Cloud
sponsored by Oracle Corporation
VIDEO: This video highlights how implementing a service cloud can enable the ability to provide customers with a differentiated experience through a multi-channel approach. Discover how service clouds can allow you to provide customers with tools and capabilities to drive self-service and equip your agents with the ability to provide consistent service.
Posted: 14 Sep 2015 | Premiered: 02 Jun 2015

Oracle Corporation

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013


TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Dell Quick Start Tool for Citrix XenDesktop
sponsored by Dell, Inc. and Intel®
WEBCAST: In this webcast, learn about a tool designed to allow an entire Citrix XenDesktop or XenApp platform to be deployed all from one console. Watch now to see a demonstration of how simple and fast it is to set up your desktop or application environment – in just four steps.
Posted: 21 Sep 2015 | Premiered: Aug 4, 2015

Dell, Inc. and Intel®

Why a Bi-Modal Approach to Cloud Infrastructure Strategy Can Benefit Your Organization
sponsored by Dell, Inc.
VIDEO: This video discusses the use of a bimodal approach to IT when implementing a cloud infrastructure strategy, where the first mode focuses on alignment to the business and the second focuses on desires of technical end users. Watch to see how building a cloud competency center for this approach can guide your enterprise through this transformation.
Posted: 01 Oct 2015 | Premiered: 01 Oct 2015

Dell, Inc.

Harvard Business Review - Rethinking the IT Business Partnership
sponsored by Oracle Corporation
VIDEO: Access this video to see a discussion about the importance of IT responsiveness and the popular adoption of business relationship management. Watch now to see how consistent communication throughout your enterprise's departments can eliminate complexity and help IT respond appropriately to customer needs.
Posted: 02 Oct 2015 | Premiered: 02 Oct 2015

Oracle Corporation
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