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Customer Call Center Management

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Contact Center Transformation
sponsored by Hewlett-Packard Company
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

A New Set of Systems Management Tools to Improve IT Infrastructure Agility
sponsored by Dell, Inc. and Intel®
VIDEO: This video examines Dell Enterprise Systems Management solutions that are built deliver more from your IT infrastructure. View now to learn how you can speed time to production and maintain consistency across the infrastructure, simplify administration of your enterprise infrastructure, deliver comprehensive end-to-end management, and more.
Posted: 10 Oct 2014 | Premiered: 09 Oct 2014

Dell, Inc. and Intel®

Thrive, Survive or Perish - Compute Economics
sponsored by Hewlett-Packard Company
WEBCAST: View this in-depth webcast to learn about the "new style" of IT and how a mix of tools, such as converged infrastructure, and techniques, like maintenance task automation, frees your IT staff to pursue web and app development and deployment.
Posted: 23 Jan 2015 | Premiered: Oct 22, 2014

Hewlett-Packard Company

Enable an Enterprise-Ready Sync/Share Solution while Maintaining Data Security
sponsored by Code42
WEBCAST: For IT today, allowing users uninhabited access to files – while maintaining data integrity – becomes a difficult balancing act. Click through and join Code42 and IDC Senior Research Analyst Vanessa Thompson to learn how to more effectively and efficiently balance IT requirements and user needs, and more.
Posted: 12 Jun 2014 | Premiered: Jun 12, 2014

Code42

Case Based Alarms - Relevant and Actionable
sponsored by Virtual Instruments
VIDEO: Uncover the key features of a new approach to infrastructure monitoring that only sends 1 alert at a time, and contains all relevant case history in that alert.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

Virtual Instruments

IBM Cloud – Cloud Without Compromise
sponsored by IBM
VIDEO: Find out how you can have the ideal cloud system your infrastructure craves.
Posted: 10 Jun 2014 | Premiered: 28 Apr 2014

IBM

Top Tips for Collecting, Storing, and Analyzing Operations Log Data
sponsored by Hewlett-Packard Company
WEBCAST: View this webcast to learn about an operations log intelligence program that enables you to easily collect, centralize, archive and search your log files. Watch now for a brief demonstration of this software and explore the many benefits it can offer your organization.
Posted: 09 Jun 2014 | Premiered: Jun 9, 2014

Hewlett-Packard Company
 
 
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