Customer Call Center Management

WEBCAST: This webcast introduces new technology that can help you seamlessly implement desktop virtualization without compromising security, user experience or budget. Discover how you can satisfy your end-users by giving them the freedom they demand, while still maintaining control over IT and your new environment.

Posted: 24 May 2012 | Premiered: 24 May 2012

VIDEO: In today's instant on world, instant results can put your enterprise ahead of the competition. To embrace this new view, enterprise IT must overcome complexity and critical constraints. This resource explores how organizations can meet today’s instant on demands efficiently and cost-effectively.

Posted: 07 Oct 2011 | Premiered: 07 Oct 2011

VIDEO: This brief video highlights the benefits of enterprise mobility for IT management. Watch now to learn how you can monitor application lifecycle performance from an iPad or check up on your IT operations from your smartphone.

Posted: 01 May 2012 | Premiered: 01 May 2012

WEBCAST: This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution.

Posted: 01 Apr 2012 | Premiered: 01 Apr 2012

WEBCAST: Find info covering the top use cases and requirements for working with System Center Virtual Machine Manager, with details on key features and best practices for SCVMM 2008 R2.

Posted: 08 Apr 2011 | Premiered: 08 Apr 2011

WEBCAST: Watch this webcast to learn about virtualization solutions you can leverage to streamline deployments. Discover how easy it can be to lower operating costs, improve performance, and increase server utilization.

Posted: 06 Apr 2012 | Premiered: 06 Apr 2012

VIDEO: This videocast offers recommendations for moving your virtualization project from the testing phase to production. Learn how to plan virtualization design to ensure a smooth transition to production rollout. Discover ways to align your implementation with best practices and determine which next steps to take to prepare for production.

Posted: 03 Dec 2009 | Premiered: 03 Dec 2009

WEBCAST: Access this informative webcast to uncover an innovative resolution to the age-old development (dev) and operations (ops) divide. Discover an IT service management strategy that integrates dev and ops teams to promote collaboration through a method that is easy-to-use, offers end-to-end visibility, and takes a process-based approach.

Posted: 22 May 2012 | Premiered: 22 May 2012

WEBCAST: Gartner Events On Demand offers instant access to multimedia sessions from Gartner Events around the world.

Posted: 01 Mar 2012 | Premiered: 01 Mar 2012

VIDEO: In this video, Tobin Gilman, Oracle Vice President of Product Marketing, explains how a unified business intelligence foundation, which includes production reports, dashboards, score cards, ad hoc queries, and OLAP analysis, delivers a logical representation of all your enterprise sources.

Posted: 19 Oct 2010 | Premiered: 19 Oct 2010