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Customer Call Center Management

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Customer Call Center Management Multimedia (View All Report Types)
 
Unified Communications
sponsored by CDW Corporation
WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010

CDW Corporation

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Clearing the Air: Cloud Infrastructure Management Visibility Simplified
sponsored by CA Technologies.
WEBCAST: In this white paper, explore how IIJ Global Singapore, a subsidiary of the leading internet access and network solutions provider, leveraged a unified monitoring platform to give customers a single-pane-of-glass view. Read on to learn how this platform can increase visibility in your organization.
Posted: 29 Dec 2014 | Premiered: Oct 9, 2014

CA Technologies.

Eli Lilly accelerates SAP process innovation with Winshuttle's Lean Data Management platform
sponsored by Winshuttle, LLC
VIDEO: How can you accelerate SAP innovation? Watch this in-depth webinar to hear from Six Sigma experts from Eli Lilly. Read on to learn how they use Six Sigma problem solving principles to accelerate SAP process innovation.
Posted: 10 Mar 2015 | Premiered: 10 Mar 2015

Winshuttle, LLC

Enable an Enterprise-Ready Sync/Share Solution while Maintaining Data Security
sponsored by Code42
WEBCAST: For IT today, allowing users uninhabited access to files – while maintaining data integrity – becomes a difficult balancing act. Click through and join Code42 and IDC Senior Research Analyst Vanessa Thompson to learn how to more effectively and efficiently balance IT requirements and user needs, and more.
Posted: 12 Jun 2014 | Premiered: Jun 12, 2014

Code42

Tackling the Challenges of ITSM
sponsored by FrontRange Solutions Inc.
VIDEO: Discover 4 major challenges that are associated with ITSM and how a hybrid solution can tackle them effectively.
Posted: 29 Jul 2014 | Premiered: 02 Jan 2013

FrontRange Solutions Inc.

Manage IT like a Super Hero: Save time, Reduce cost and Innovate in the era of Cloud
sponsored by IBM
WEBCAST: Register for this exclusive event to explore some IBM solutions that can help you operations, performance, analytics, automation and delivery of IT services in today's complex on-premise and cloud environments.
Posted: 24 Oct 2014 | Premiered: Sep 30, 2014

IBM

IBM Cloud – Cloud Without Compromise
sponsored by IBM
VIDEO: Find out how you can have the ideal cloud system your infrastructure craves.
Posted: 10 Jun 2014 | Premiered: 28 Apr 2014

IBM

Video: PowerEdge Blade Server Family
sponsored by Dell, Inc.
WEBCAST: Watch this exclusive webcast now to discover what Dell's next-gen blade servers have to offer you.
Posted: 01 Apr 2014 | Premiered: Apr 1, 2014

Dell, Inc.
 
 
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