Customer Experience for Service
sponsored by Oracle Corporation
WHITE PAPER:
Access this executive strategy brief to explore the role of service and support in creating great customer experiences. Learn the service goals market leaders use, how to empower new service experiences, and how to create and manage great customer experiences across all channels, touchpoints, and devices.
Posted: 26 Dec 2012 | Published: 31 Jul 2012
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Deploying Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage.
Posted: 20 Dec 2012 | Published: 30 Nov 2012
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Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center
sponsored by Aspect
WHITE PAPER:
For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more.
Posted: 20 Dec 2012 | Published: 20 Dec 2012
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The Business Value of CX: Attracting New Customers
sponsored by Oracle Corporation UK Ltd
VIDEO:
You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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The Business Value of CX: Deliver a Great Customer Experience
sponsored by Oracle Corporation UK Ltd
VIDEO:
With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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Customer Experience: Empower Your Agents
sponsored by Oracle Corporation UK Ltd
VIDEO:
View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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The Business Value of CX: Keeping Your Customers
sponsored by Oracle Corporation UK Ltd
VIDEO:
Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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Oracle Customer Experience Revolution: Customer Case Studies
sponsored by Oracle Corporation UK Ltd
RESOURCE CENTER:
What kind of experience does your business deliver customers? Is it meeting their expectations? How can the customer experience be improved? These are all questions today's businesses should be asking – if not, you're risking being left behind. Access this collection of on-demand videos to learn more about the customer experience revolution.
Posted: 19 Dec 2012 | Published: 19 Dec 2012
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Optimizing Your Return on Customer Attention with Oracle RTD
sponsored by ORACLE APAC
WHITE PAPER:
Read this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.
Posted: 19 Dec 2012 | Published: 30 Apr 2010
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Customer Experience Online Forum: Join the Revolution
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Today, the customer experience you provide is more important than ever. Watch this webcast to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, and other thought leaders as they discuss the ROI of the customer experience and learn strategies your peers are using to win over customers.
Posted: 18 Dec 2012 | Premiered: Dec 18, 2012
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Using Social to Improve Customer Experience
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.
Posted: 18 Dec 2012 | Published: 31 Oct 2011
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Customer Experiences that Engage and Convert
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
A 2012 Customer Experience Trends survey found that cross-channel inconsistency was consumers #1 complaint of businesses today. Read this paper to learn what 4 components are crucial to delivering a consistent customer experience and uncover strategies for integrating them into your business's customer service and support processes.
Posted: 18 Dec 2012 | Published: 29 Feb 2012
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The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience.
Posted: 17 Dec 2012 | Published: 17 Dec 2012
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Deliver Extraordinary Customer Service
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Exceptional customer service starts with providing a great customer experience – but meeting the demands and expectations of today's consumers is harder than ever before. Read on to learn how the right customer relationship management technology can help and learn 6 practical ways to significantly enhance your customer service strategies.
Posted: 17 Dec 2012 | Published: 17 Dec 2012
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Navigating the Next Five Years of Customer Service
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.
Posted: 17 Dec 2012 | Premiered: Jun 30, 2012
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Customer Experience: Empowering People. Powering Brands.
sponsored by Oracle Corporation UK Ltd
DATA SHEET:
Research shows that 86% of customers will pay up to 25% more for a great customer experience, but only 1% report that their expectations are being met. Read this paper to learn about next-generation customer experience management technologies and strategies from Oracle that enable you to effectively connect, engage, and service your customers.
Posted: 17 Dec 2012 | Published: 17 Dec 2012
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Oracle Cloud Customer Service and Support: Great Experiences
sponsored by Oracle Corporation UK Ltd
VIDEOCAST:
View this brief video for great customer service strategies that allow your customers to connect with service resources whenever and wherever they need. Also, discover how to get deeper insight into your clients' history and interactions with your business and services.
Posted: 14 Dec 2012 | Premiered: Dec 14, 2012
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Customer Experience: Empowering People. Powering Brands.
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience.
Posted: 14 Dec 2012 | Published: 14 Dec 2012
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Customer Experience for Service: Oracle Commerce Solutions
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Phenomenal customer service has never been more critical. A 2011 CEI report shows that 89% of customers will stop doing business with a company after a single bad experience. Inside this resource, learn more about the role of customer service in delivering a great customer experience and find out what strategies market leaders are using.
Posted: 13 Dec 2012 | Published: 13 Dec 2012
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Customer Experience for Marketing: Oracle Commerce Solutions
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Today, customers hold the buying power – not marketing. In fact, research shows that 73% of customers will be loyal to brands that deliver a great customer experience. Read this paper to discover how the customer experience is driving business value and learn the 3 key principles of delivering an exceptional experience.
Posted: 13 Dec 2012 | Published: 13 Dec 2012
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Seven Power Lessons for Customer Experience Leaders
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Delivering a stellar customer experience can mean the difference between remaining competitive and going out of business in today's hyper-competitive, hyper-connected business world. Read this paper to learn 7 ways to improve your customer experience management (CEM) strategy and how to avoid common CEM pitfalls.
Posted: 11 Dec 2012 | Published: 01 Sep 2012
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What if? Unleashing the Potential of Digital Signage
sponsored by Insight
PRESENTATION TRANSCRIPT:
In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power.
Posted: 21 Dec 2012 | Published: 21 Dec 2012
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Eliminate Information Silos and Drive Customer Spend
sponsored by Infor
PRESENTATION TRANSCRIPT:
The need for top-notch CRM tools that enhance sales strategies has never been more vital. Leveraging traditional technologies can offer impressive benefits, but savvy businesses are taking it one step further. In this transcript, learn about a technology that integrates CRM with ERP to empower sales and drive your business forward.
Posted: 26 Nov 2012 | Published: 26 Nov 2012
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Unifying ERP and CRM to Create a Responsive Enterprise
sponsored by Infor
PRESENTATION TRANSCRIPT:
In order to drive your business forward you need to close more sales. In order to close more sales you need exceptional CRM strategies. But legacy CRM technology alone provides a fragmented view of customers and ultimately hinders sales teams. Read this transcript to learn how a CRM/ERP integration can mitigate this challenge.
Posted: 26 Nov 2012 | Published: 26 Nov 2012
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Achieve a 360 Degree View of Your Customer
sponsored by Infor
PRESENTATION TRANSCRIPT:
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies.
Posted: 26 Nov 2012 | Published: 26 Nov 2012
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