CRM Best Practices Multimedia

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May 24, 2013

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CRM Best Practices
ALSO CALLED: Customer Relationship Management Best Practices DEFINITION: What is CRM (customer relationship management)?CRM (customer relationship management) is an information industry term for methodologies, software,and usually Internet capabilities that help an enterprise managecustomer relationships in an organized way. For example, an enterprise might build a database aboutits customers that described relationships in sufficient detail so that management, … Definition continues below.
CRM Best Practices Multimedia (View All Report Types)
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Oracle CRM Cloud Service: The New Standard for CRM sponsored by ORACLE APAC VIDEO: Tune into this short and informative video to learn more about how your business can eliminate falling short of sales goals. Give your employees the opportunity to provide more visibility and develop a new standard for customer relationship management (CRM.) Posted: 16 Apr 2013 \| Premiered: 16 Apr 2013 TOPICS: Cloud Computing \| Cloud Storage \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices

Oracle’s CRM Cloud Service Powers Innovation sponsored by ORACLE APAC VIDEO: Tune into this short video to learn more about how Oracle Fusion CRM provided the best reporting for iPhone, iPad and Outlook. It allows a representative to place a phone call to a person and asks if the case should be recorded. It provides agility and efficency that hasn't been available in the past. Posted: 16 Apr 2013 \| Premiered: 16 Apr 2013 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Mobile CRM \| Mobile Device Management \| Social Computing \| Social Networking

Oracle’s CRM Cloud Service Powers Innovation sponsored by Oracle Corporation WEBCAST: Oracle customers, Breg, Key Energy Services, and iRobot describe how Oracle's CRM Cloud service powers innovation and drives their businesses forward. Posted: 03 Apr 2013 \| Premiered: Oct 25, 2012 TOPICS: Application Integration \| Cloud Computing \| Cloud CRM \| CRM \| CRM Best Practices \| CRM Services \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Oracle (Product) \| Sales \| Sales and Marketing Software \| Software as a Service

Video: Evolving to Social Intelligence sponsored by Hewlett-Packard Company VIDEO: This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer. Posted: 02 Apr 2013 \| Premiered: 02 Apr 2013 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Social Computing \| Social Networking \| Web 2.0

Creating Brand Advocates – Connected intelligence & Brand Advocates sponsored by Hewlett-Packard Company VIDEO: In this helpful video, learn how to move past traditional CRM and reach out to customers who are social influencers through things like Twitter, Facebook, and blogs. Learn how to transform these influential customers into brand advocates who will help others emotionally connect with your brand. Posted: 01 Apr 2013 \| Premiered: 01 Apr 2013 TOPICS: Brand Loyalty \| Branding \| CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Social Networking \| Web 2.0

How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage sponsored by Kofax, Inc. WEBCAST: This comprehensive webcast explores how advanced information capture and case management capabilities can address new market demands and create better engagements throughout the customer lifecycle. Posted: 05 Mar 2013 \| Premiered: Mar 5, 2013 TOPICS: Business Process Management \| Business Process Modeling \| Business Processes \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

The Business Value of CX: Attracting New Customers sponsored by Oracle Corporation UK Ltd VIDEO: You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

The Business Value of CX: Deliver a Great Customer Experience sponsored by Oracle Corporation UK Ltd VIDEO: With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

Customer Experience: Empower Your Agents sponsored by Oracle Corporation UK Ltd VIDEO: View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software

The Business Value of CX: Keeping Your Customers sponsored by Oracle Corporation UK Ltd VIDEO: Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Customer Experience Online Forum: Join the Revolution sponsored by Oracle Corporation UK Ltd WEBCAST: Today, the customer experience you provide is more important than ever. Watch this webcast to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, and other thought leaders as they discuss the ROI of the customer experience and learn strategies your peers are using to win over customers. Posted: 18 Dec 2012 \| Premiered: Dec 18, 2012 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction

Navigating the Next Five Years of Customer Service sponsored by Oracle Corporation UK Ltd WEBCAST: Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy. Posted: 17 Dec 2012 \| Premiered: Jun 30, 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Oracle Cloud Customer Service and Support: Great Experiences sponsored by Oracle Corporation UK Ltd VIDEOCAST: View this brief video for great customer service strategies that allow your customers to connect with service resources whenever and wherever they need. Also, discover how to get deeper insight into your clients' history and interactions with your business and services. Posted: 14 Dec 2012 \| Premiered: Dec 14, 2012 TOPICS: Cloud Computing \| Cloud CRM \| CRM \| CRM Best Practices \| CRM Services \| Customer Service \| Customer Service Best Practices \| Oracle (Product)

Belden Corp 10 week CRM Implementation sponsored by SAP America, Inc. VIDEO: Belden is one of the largest U.S. manufacturers of high-speed electronic cables. See how the company replaced its on-demand solution with SAP CRM to track its success with customers, enabling the company to view prior performance in order to plan for the future. Posted: 21 Aug 2012 \| Premiered: 21 Aug 2012 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Sales Information Systems \| SAP (Product)

Cognos Business Intelligence for Report Authors sponsored by IBM VIRTUAL SEMINAR: Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere." Posted: 24 Jan 2012 \| Premiered: 24 Jan 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Service \| Customer Service Best Practices

Keeping Pace with Your Customer’s Needs Automating Activation and IP Address Management with Cisco Solutions sponsored by Cisco Systems, Inc. VIDEO: This webcast looks at the issue of simplifying IP management and service automation, creating a scalable, reliable solution for meeting your customer needs. Learn how you can reduce delivery time and increase revenue. Posted: 07 Jul 2011 \| Premiered: 07 Jul 2011 TOPICS: CRM \| CRM Best Practices \| IP \| IP Address Management \| IP Addresses \| Service Level Management

Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management sponsored by MarketTools, Inc. WEBCAST: Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it. Posted: 26 Jan 2011 \| Premiered: Jan 26, 2011 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Service Best Practices \| Customer Support Software

TiVo Reduces Call Center Costs sponsored by Google Search Appliance VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. Posted: 29 Nov 2010 \| Premiered: 29 Nov 2010 TOPICS: Call Center Management \| Call Center Software \| CRM Best Practices \| Customer Service \| Google App Engine \| Search Engine Optimization \| Search Engines

Customer Communication Management sponsored by Pitney Bowes Business Insight WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers. Posted: 06 Jul 2010 \| Premiered: Jul 6, 2010 TOPICS: CRM \| CRM Best Practices \| Customer Data Integration \| Customer Profiles \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Email \| Financial Statements

Accela Video Whitepaper: Differentiate Your Company with Complete CRM sponsored by Oracle Corporation VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. Posted: 05 Apr 2010 \| Premiered: 05 Apr 2010 TOPICS: Business Intelligence \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Self-Service \| Customer Service \| Social Networking \| Web 2.0

Optimizing the application testing of your Siebel CRM environment sponsored by HP and Infosys WEBCAST: Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP. Posted: 21 Aug 2008 \| Premiered: Sep 10, 2008, 15:00 EDT (19:00 GMT) TOPICS: Application Development \| Business Process Management \| CRM \| CRM Best Practices \| CRM Software \| Investments \| Software Testing \| TCO

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CRM BEST PRACTICES DEFINITION (continued): … salespeople,people providing service, and perhaps the customer directly could access information, matchcustomer needs with product plans and offerings, remind customers of service requirements, knowwhat other products a customer had purchased, and so forth. Ask your CRM questions at ITKnowledgeExchange.comAccording to one industry view, CRM consists of:Helping an enterprise to enable its marketing departments to identify and target their bestcustomers, manage marketing campaigns and generate quality leads for the sales team.Assisting the organization to improve telesales, account, and …

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