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CRM Best Practices

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ALSO CALLED: Customer Relationship Management Best Practices
DEFINITION: What is CRM (customer relationship management)?CRM (customer relationship management) is an information industry term for methodologies, software,and usually Internet capabilities that help an enterprise managecustomer relationships in an organized way. For example, an enterprise might build a database aboutits customers that described relationships in sufficient detail so that management,  … 
Definition continues below.
CRM Best Practices Multimedia (View All Report Types)
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Five Drivers of the Successful Modern Sales Force
sponsored by Oracle Corporation
VIDEO: Today's customers are more connected, more empowered, and have more choice than ever before, so it's essential you find new ways to target prospects. Discover what a successful, modern sales force looks like, and unveil 5 ways to reach the connected, informed buyer.
Posted: 23 May 2016 | Premiered: 21 Nov 2014

Oracle Corporation

New Year, New Focus: How Customer Context Improves Customer Experience
sponsored by Sitecore
WEBCAST: Consider this: 82% of customers stopped doing business with brands due to a bad experience, and 79% of customers tell others about their bad experience. Clearly, it's time to stop talking about customer centricity and do something about it.
Posted: 19 May 2016 | Premiered: May 19, 2016

Sitecore

Context Is Next: Are You Ready for the Next Wave in Marketing?
sponsored by Sitecore
WEBCAST: This webinar, presented by Scott Anderson, CMO at Sitecore, will explore how visionary context marketers are shifting their mindset and acquiring the necessary technology to understand every customer and use that intelligence to shape every experience at scale, in real-time. Tune in now.
Posted: 19 May 2016 | Premiered: Feb 2, 2016

Sitecore

How Best-in-Class Organizations Approach the Sales Workflow
sponsored by Oracle Corporation
WEBCAST: Listen to Peter Ostrow, VP & Group Director, Sales Effectiveness & Strategy, Aberdeen Group as he discusses how best-in-class organizations are improving sales workflow with the right technologies.
Posted: 18 May 2016 | Premiered: May 18, 2016

Oracle Corporation

How to Use CPQ to Help Reps Sell More, Faster
sponsored by Oracle Corporation
VIDEO: Even after extensive training, a new salesperson is likely to make mistakes in the selling, quoting, and order process. Learn how you can use modern CPQ tools to guide new, inexperienced reps through the selling process.
Posted: 17 May 2016 | Premiered: 17 May 2016

Oracle Corporation

Money Management and Consumer Expectation Drive Digital Banking
sponsored by Hewlett-Packard Enterprise
VIDEO: Discover the new digital technologies that are empowering traditional banks to keep up with their competitors and put the customer at the center of their business. Learn how you can move to a more open, agile infrastructure and integrate new technologies with legacy platforms.
Posted: 17 May 2016 | Premiered: 29 Jan 2016

Hewlett-Packard Enterprise

Kenya Airways Delivers a Unified Voice to the Customer
sponsored by Oracle Corporation
VIDEO: Julie Mandu, Customer Care Manager of Kenya Airways, discusses why seamlessly integrating a range of cloud-based CRM, sales, and marketing tools helps them to deliver a unified voice to their customers, enable visibility into the sales workflow, and more.
Posted: 17 May 2016 | Premiered: 24 Mar 2016

Oracle Corporation

CPQ and Oracle CRM Demo
sponsored by Oracle Corporation
WEBCAST: Discover how coupling cloud-based CPQ with Oracle CRM on-demand can deliver a more streamlined sales workflow. Learn how you can help new sales reps with guided selling tools, quickly generate accurate proposals, and much more.
Posted: 16 May 2016 | Premiered: May 16, 2016

Oracle Corporation

KEC's Success with Oracle Sales Cloud
sponsored by Oracle Corporation
WEBCAST: Suneel Aradhye, Group CIO, and Sudip Mazumder, Head of IT at KEC International Limited, discuss the benefits of using cloud-based sales software to improve the customer experience and overall sales workflow.
Posted: 16 May 2016 | Premiered: Jul 13, 2015

Oracle Corporation

Increase Sales Productivity and Close Deals Faster with CPQ
sponsored by Oracle Corporation
WEBCAST: Learn how to increase sales productivity and close deals faster with CPQ, how Brocade used CPQ to help new reps sell faster, and how integrating CPQ and ERP systems can reduce costs and errors.
Posted: 13 May 2016 | Premiered: May 13, 2016

Oracle Corporation

Thompson Reuters Decreases Quote Time to 30 Minutes
sponsored by Oracle Corporation
VIDEO: Thomson Reuters explains how a cloud CPQ tool helped them ensure everyone was using the same sales approval processes and automated quoting tools. Learn how this strategy helped to decrease their quote time from 3-7 days to 30 minutes by eliminating the need for manual quotes.
Posted: 10 May 2016 | Premiered: 11 Apr 2014

Oracle Corporation

IDEXX Eliminates 30-Page Proposals to 3 Pages with Cloud CPQ
sponsored by Oracle Corporation
VIDEO: IDEXX Laboratories explains how modern, cloud CPQ software accelerated their sales processes and eliminated errors in paperwork. Discover how this strategy eliminated 30 page proposals to 3 pages, and much more.
Posted: 10 May 2016 | Premiered: 11 Apr 2014

Oracle Corporation

Case Study: Cutting Steps From Quote to Order in Half with Cloud CPQ
sponsored by Oracle Corporation
VIDEO: IT company NEC explains how a cloud-based CPQ tool provides them with strong configuration capabilities to standardize their quoting processes, increase sales productivity, and reduce errors. Learn how they cut the number of steps from quote to order in half, and much more.
Posted: 10 May 2016 | Premiered: 11 Apr 2014

Oracle Corporation

Case Study: Creating a Sales Culture Focused on Standards and Efficiency
sponsored by Oracle Corporation
VIDEO: Learn how Kronos is using Oracle CPQ Cloud to shorten sales cycles, win opportunities, and save millions. Discover how their sales processes went from the wild west to a culture focused on standards and efficiency.
Posted: 05 May 2016 | Premiered: 04 Mar 2015

Oracle Corporation

Solving Today's Top Customer Service Demands Across Channels
sponsored by Dimension Data
VIDEO: Dynamic changes are making customer service more complex than ever before. In this video, explore how an integrated, omni-channel contact center can solve today's top customer service demands and technology challenges.
Posted: 03 May 2016 | Premiered: 08 Dec 2015

Dimension Data

Customer Experience in the Digital Age
sponsored by Dimension Data
VIDEO: In program "Raising the Bar," newsreader Natasha Kaplinsky explores the importance of customer service as a brand differentiator, and how an integrated, omni-channel approach to customer interactions yields the most benefit. Gain ideas on how you can keep up with customer demands across all channels.
Posted: 03 May 2016 | Premiered: 07 Dec 2015

Dimension Data

Case Study: Empowering Customers with an Omni-Channel Contact Center
sponsored by Dimension Data
VIDEO: Explore how Reliance Securities leveraged integrated, omni-channel contact center tools that help them become more agile, responsive, and make better use of their agents' skills. Discover how this transition let them use the same number of agents to engage with more customers – without compromising customer satisfaction.
Posted: 03 May 2016 | Premiered: 15 Dec 2015

Dimension Data

Video Case Study: AXA Assistance
sponsored by Pros.
VIDEO: Discover which turn-key CRM platform helped emergency response organisation AXA systems enhance the B2C side of their business with a new pricing engine by watching this short customer testimonial now.
Posted: 28 Apr 2016 | Premiered: 01 Apr 2016

Pros.

Self-Service 2016: Is It Time to Appoint an Omnichannel Guru?
sponsored by Genesys
WEBCAST: Discover how omnichannel customer engagement will change the way you offer self-service and interact with your customers. Learn about Irish telecom company eir's journey to delivering a great customer experience through personalization.
Posted: 15 Apr 2016 | Premiered: May 4, 2016

Genesys

Drive Sales Productivity and Customer Engagement in the Cloud
sponsored by Oracle Corporation
WEBCAST: This brief webcast discusses how cloud content and process can improve sales performance, shorten sales cycles, and improve customer engagement. We reveal how cloud tools can transform sales productivity and customer engagement in your enterprise, and ultimately drive revenue.
Posted: 23 Mar 2016 | Premiered: Mar 15, 2016

Oracle Corporation

Better Manage Sales and Your Business Using Cloud Sales Tools
sponsored by Oracle Corporation
VIDEO: This brief video demonstrates how you can gain insight into sales team performance, pipeline health, opportunities by stage, and more from a cloud-based analytics dashboard.
Posted: 10 Mar 2016 | Premiered: 13 Jan 2014

Oracle Corporation

Video: Oshkosh Runs Its Business Better with Oracle Sales Cloud
sponsored by Oracle Corporation
VIDEO: In this brief video, learn how an industrial company leveraged cloud-based sales software to transform selling practices and harmonize business processes. Watch now to see the positive benefits they gained.
Posted: 08 Mar 2016 | Premiered: 05 Nov 2014

Oracle Corporation

How to Integrate Disjointed Contact Center Systems
sponsored by Mitel Networks Limited
VIDEO: Take a closer look at how you can deploy and configure an integrated contact center platform. Learn how the functions of a modern contact center work together, including: CRM, multi-channel, scripting, and more.
Posted: 07 Mar 2016 | Premiered: 07 Mar 2016

Mitel Networks Limited

CSO Insights Webcast: Raising the Bar on Sales Attainment
sponsored by Microsoft
WEBCAST: In this webcast, Barry Trailer, co-founder of CSO Insights, discusses the role of relationships in the new world of today's buyer, and how these relations impact the ability of sellers to reach their goals.
Posted: 03 Mar 2016 | Premiered: Mar 3, 2016

Microsoft

Meet the Experts! Special Edition: Get a Handle on Your Sales Issues
sponsored by Microsoft
WEBCAST: In this webinar, Barry Trailer, Co-founder of CSO Insights research firm, will help address your top sales barriers. Discover several proven methods to capture new accounts and optimize lead generation.
Posted: 03 Mar 2016 | Premiered: Mar 3, 2016

Microsoft
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CRM BEST PRACTICES DEFINITION (continued): …  salespeople,people providing service, and perhaps the customer directly could access information, matchcustomer needs with product plans and offerings, remind customers of service requirements, knowwhat other products a customer had purchased, and so forth.  Ask your CRM questions at ITKnowledgeExchange.comAccording to one industry view, CRM consists of:Helping an enterprise to enable its marketing departments to identify and target their bestcustomers, manage marketing campaigns and generate quality leads for the sales team.Assisting the organization to improve telesales, account, and … 

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