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CRM Best Practices

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ALSO CALLED: Customer Relationship Management Best Practices
DEFINITION: What is CRM (customer relationship management)?CRM (customer relationship management) is an information industry term for methodologies, software,and usually Internet capabilities that help an enterprise managecustomer relationships in an organized way. For example, an enterprise might build a database aboutits customers that described relationships in sufficient detail so that management,  … 
Definition continues below.
CRM Best Practices Reports
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CRM: The Key to Making Customer Relationships Extend and Expend
sponsored by Infor
WHITE PAPER: Focusing on existing customers requires a shift to a customer-centric business model. Uncover ways to help your CRM expand its power to its full potential so you can build longer, more profitable customer relationships.
Posted: 12 May 2016 | Published: 12 May 2016

Infor

3 Sales Fights You Can't Afford to Lose
sponsored by Oracle Corporation
WHITE PAPER: Explore 3 sales tactics to knock out poor performance and lock in revenue. Learn how you can give uncertainty the one-two and start acting on actionable intelligence to guard your future.
Posted: 12 May 2016 | Published: 12 May 2016

Oracle Corporation

Asset Tracking: Keeping Track of Your Business Value
sponsored by Oracle Corporation
WHITE PAPER: Discover how to effectively enact IoT-enabled asset tracking, generating increased business value and optimizing your supply chain. Read this white paper to learn how to track moveable assets and innovative services for customers with IoT and smart devices throughout the supply chain.
Posted: 12 May 2016 | Published: 12 May 2016

Oracle Corporation

Mobile is eating the world: Four ways to rethink customer experiences as mobile-first and mobile-only
sponsored by Sitecore
WHITE PAPER: Access this eBook, written by Brian Solis, globally recognized as one of the most prominent thought leaders in business innovation, to delve into mobile consumer behavior and how it requires a different approach.
Posted: 12 May 2016 | Published: 29 Feb 2016

Sitecore

How The Cloud Helps Batesville Casket Stay Ahead Of The Competition
sponsored by Oracle Corporation
CASE STUDY: Discover how Batesville Casket Company used cloud CRM tools to reinvent their sales strategy and overcome growth challenges in their market. Learn how more diversified and standardized sales processes helped them to adjust priorities, reinvent their value propositions, and grow.
Posted: 12 May 2016 | Published: 19 May 2015

Oracle Corporation

CPQ Cloud Solves the Challenges of Siloed Business Systems
sponsored by Oracle Corporation
WHITE PAPER: Explore the sales benefits of integrating CPQ, CRM, and ERP systems. Discover how Symantec used this strategy to fix errors with product synchronization and accurate discounting across system silos.
Posted: 11 May 2016 | Published: 11 May 2016

Oracle Corporation

Drive Engagement, Increase Satisfaction, and Improve profitability
sponsored by Infor
WHITE PAPER: Deliver on the promise of exceptional customer experience throughout the entire customer journey. Access this infographic and explore ways to integrate customer data across the enterprise, accelerate customer engagement, and drive profitability.
Posted: 11 May 2016 | Published: 11 May 2016

Infor

Cloud CPQ Solves the Challenges of Selling Complex Products and Services
sponsored by Oracle Corporation
WHITE PAPER: Take a closer look at how cloud CPQ can standardize and automate product configurations for sales efficiency, providing an average sales cycle of 3.42 months, compared to 4.68 months for non-CPQ users.
Posted: 11 May 2016 | Published: 11 May 2016

Oracle Corporation

What Happens When a Contact Center's Communication Systems Fail 72 Hours Before Black Friday?
sponsored by IR
CASE STUDY: 72 hours before Black Friday, one organization's critical communication systems began to fail and business continuity systems crashed. Access this case study to find out what happened; why the outages occurred in the first place; and how to prevent a similar catastrophe within your organization.
Posted: 11 May 2016 | Published: 31 Dec 2015

IR

IR Prognosis Case Study: Client Services Center Receives UC&C Revamp
sponsored by IR
CASE STUDY: In this case study, discover how to create a more consumer-friendly collaboration experience with your own world-class contact center system. Read on to enable a complete IP communications view of all components in your contact center environment, while boosting customer satisfaction and achieving SLAs.
Posted: 11 May 2016 | Published: 31 Dec 2015

IR

Thompson Reuters Decreases Quote Time to 30 Minutes
sponsored by Oracle Corporation
VIDEO: Thomson Reuters explains how a cloud CPQ tool helped them ensure everyone was using the same sales approval processes and automated quoting tools. Learn how this strategy helped to decrease their quote time from 3-7 days to 30 minutes by eliminating the need for manual quotes.
Posted: 10 May 2016 | Premiered: 11 Apr 2014

Oracle Corporation

Why CRM is the Key to Getting Customers to Renew and Spend More Money with You
sponsored by Infor
WHITE PAPER: It's time for manufacturers to take another look at CRM. Access this resource and explore ways to prevent customer churn, personalize the customer experience, and more when you upgrade from your legacy tools.
Posted: 10 May 2016 | Published: 10 May 2016

Infor

How Manufacturers can find Success with Adding Services
sponsored by Infor
WHITE PAPER: Customer relationship management (CRM) is critical for manufacturers that want to add services. Access this brief resource and explore ways to collect customer data to help shape your organization's development of services.
Posted: 10 May 2016 | Published: 10 May 2016

Infor

IDEXX Eliminates 30-Page Proposals to 3 Pages with Cloud CPQ
sponsored by Oracle Corporation
VIDEO: IDEXX Laboratories explains how modern, cloud CPQ software accelerated their sales processes and eliminated errors in paperwork. Discover how this strategy eliminated 30 page proposals to 3 pages, and much more.
Posted: 10 May 2016 | Premiered: 11 Apr 2014

Oracle Corporation

Case Study: Cutting Steps From Quote to Order in Half with Cloud CPQ
sponsored by Oracle Corporation
VIDEO: IT company NEC explains how a cloud-based CPQ tool provides them with strong configuration capabilities to standardize their quoting processes, increase sales productivity, and reduce errors. Learn how they cut the number of steps from quote to order in half, and much more.
Posted: 10 May 2016 | Premiered: 11 Apr 2014

Oracle Corporation

Five Ways CRM Tools Improve Customer Relationships
sponsored by Infor
WHITE PAPER: When it comes to customer relationships, engagement equals empowerment. Access this white paper to explore five ways CRM tools can help you improve the relationship you have with your customers.
Posted: 09 May 2016 | Published: 09 May 2016

Infor

Case Study: Reducing Quote-to-Order Time with Modern CPQ
sponsored by Oracle Corporation
CASE STUDY: Explore how StepStone, a job board business, integrated modern cloud CPQ into their CRM tools to produce rapid and accurate quotes—saving sales and management time while improving customer satisfaction.
Posted: 06 May 2016 | Published: 06 May 2016

Oracle Corporation

Case Study: Creating a Sales Culture Focused on Standards and Efficiency
sponsored by Oracle Corporation
VIDEO: Learn how Kronos is using Oracle CPQ Cloud to shorten sales cycles, win opportunities, and save millions. Discover how their sales processes went from the wild west to a culture focused on standards and efficiency.
Posted: 05 May 2016 | Premiered: 04 Mar 2015

Oracle Corporation

Microsoft Dynamics CRM: Comparing 2016 to 2015
sponsored by TechData Corporation
WHITE PAPER: What are the latest features in Microsoft Dynamics CRM to help you deliver exceptional customer experiences? View a side-by-side features comparison for the 2016 and 2015 versions of Microsoft Dynamics CRM Online. Uncover the differences for features, like: information discovery, SMS marketing, social CRM, and more.
Posted: 05 May 2016 | Published: 05 May 2016

TechData Corporation

Is Account-Based Marketing Right for Your Company?
sponsored by Act-On Software
EGUIDE: Download this exclusive e-guide to weigh the strengths and cautions of account-based marketing. Additionally, learn the 8 basic steps to creating an account-based marketing program.
Posted: 05 May 2016 | Published: 29 Apr 2016

Act-On Software

What to Expect in the Act-On Marketing Automation Platform
sponsored by Act-On Software
EGUIDE: Access this exclusive e-guide to learn what you can expect in the Act-On marketing automation platform. Explore its most useful features for lead nurturing, contact management, and more.
Posted: 05 May 2016 | Published: 29 Apr 2016

Act-On Software

Be a More Repeatable and Compliant Sales Organization
sponsored by Oracle Corporation
RESOURCE: Explore a modern CPQ tool that can help ensure your sales reps are operating in compliance with company rules and national legislation. Learn how you can use a pricing engine to capture product, pricing, legal, or custom/ETO approvals to meet audit compliance, and much more.
Posted: 05 May 2016 | Published: 05 May 2016

Oracle Corporation

Be a More Profitable Sales Organization
sponsored by Oracle Corporation
RESOURCE: Take a look into how you can empower your sales organization to drive profitable deals through a modern CPQ tool. Discover the benefits you can gain from automated features, such as: aligned channels, deal analytics, workflow and approvals, and document engine.
Posted: 05 May 2016 | Published: 05 May 2016

Oracle Corporation

Deploy Dynamics CRM Online Faster for an Accelerated ROI
sponsored by TechData Corporation
WHITE PAPER: How can you expedite the CRM onboarding process to gain an accelerated ROI? Take a quick look into Microsoft Dynamics CRM Online coupled with a quick deployment tool. See a side-by-side feature comparison of this fast onboarding strategy vs. a professional subscription.
Posted: 04 May 2016 | Published: 04 May 2016

TechData Corporation

Microsoft Dynamics CRM Online: Pricing and Licensing Quick Reference Guide
sponsored by TechData Corporation
PRODUCT OVERVIEW: This quick reference guide to Microsoft Dynamics CRM Online offers a look into licensing and pricing basics. Find out about the latest feature releases, licensing programs, and much more.
Posted: 04 May 2016 | Published: 31 Dec 2015

TechData Corporation
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CRM BEST PRACTICES DEFINITION (continued): …  salespeople,people providing service, and perhaps the customer directly could access information, matchcustomer needs with product plans and offerings, remind customers of service requirements, knowwhat other products a customer had purchased, and so forth.  Ask your CRM questions at ITKnowledgeExchange.comAccording to one industry view, CRM consists of:Helping an enterprise to enable its marketing departments to identify and target their bestcustomers, manage marketing campaigns and generate quality leads for the sales team.Assisting the organization to improve telesales, account, and … 

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