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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 

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SLA Reports
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Ten Vital Facts Every Executive Must Know about Cloud Computing
sponsored by Concerto Cloud Services
WHITE PAPER: If you're considering a move the cloud, one of the biggest questions you will face is simply where to begin. There is a lot of hype and confusing jargon to cut through, and it is easy to get lost. This white paper walks you through the ten facts you absolutely need to know about cloud computing.
Posted: 05 Feb 2018 | Published: 29 Dec 2016

Concerto Cloud Services

Transition From Reactive to Proactive IT: Four Ways ITSM Solutions Help Create a Proactive Enterprise
sponsored by SunView Software Inc.
EBOOK: IT departments need to transition from being reactive to proactive. Instead of putting out fires as they come up, prevent them from happening in the first place. In this e-book you will see use-cases that examine four ways AI-powered tools are helping organizations take a more proactive approach to improve IT service management.
Posted: 16 Jan 2018 | Published: 16 Jan 2018

SunView Software Inc.

Understanding the Strategic Value of AI for ITSM: 4 Ways AI Is Driving Digital Transformation for the Enterprise
sponsored by SunView Software Inc.
EBOOK: Read this white paper to learn how AI-enabled ITSM tools enable companies to offer exceptional customer experiences while improving decisions, increasing IT staff productivity, and reshape the way business is conducted.
Posted: 16 Jan 2018 | Published: 16 Jan 2018

SunView Software Inc.

Hybrid Cloud: An Obvious Reality or a Conservative Strategy?
sponsored by Red Hat
WHITE PAPER: This study, conducted by Forrester Consulting, answers the question: Is the future really hybrid, or are complete migrations to public cloud platforms the new normal? Read on to hear from fellow cloud migrators on the issue, learn how to strategically choose a cloud migration path, and more.
Posted: 21 Dec 2017 | Published: 31 Oct 2017

Red Hat

Succeed in the New Digital Business Landscape
sponsored by Red Hat
WHITE PAPER: What exactly is digital transformation? This white paper discusses the challenges, transitions, and benefits of the four main stages of this journey. Find out where your journey begins.
Posted: 13 Jul 2017 | Published: 31 Jan 2017

Red Hat

Domino’s Building the Next Iteration of Their Global Online Ordering Platform on Microsoft Azure
sponsored by Rackspace
VIDEO: Domino's CIO Wayne McMahon has stressed that roughly 70% of their orders are made through the platform. While great for business, Domino's needed servers that could scale in this environment. Tune in to learn how moving their global online ordering platform onto Microsoft Azure made this possible.
Posted: 27 Jun 2017 | Premiered: 27 Jun 2017

Rackspace

MyRepublic Implements Unified Private Cloud to Enhance Infrastructure Manageability
sponsored by Red Hat
CASE STUDY: Learn how to achieve greater infrastructure flexibility and scalability with a unified private cloud that delivers the demands of a production-scale environment on open source software. Learn how your organization can cut time to market for new services, reduce hardware costs, unify fragmented infrastructure, and more.
Posted: 01 May 2017 | Published: 01 May 2017

Red Hat

Why International Payments Provider OFX Migrates to AWS
sponsored by Rackspace - AWS
VIDEO: Tune into this brief video to see OFX, a foreign exchange platform, undertake a transformative migration project to AWS Cloud, and discover how AWS empowers one to deliver the quick, innovative functionality customers are demanding through increased flexibility, scalability and resilience of a cloud environment.
Posted: 19 Apr 2017 | Premiered: 01 Mar 2017

Rackspace - AWS

Online Job Marketplace Airtasker Migrates to AWS
sponsored by Rackspace - AWS
VIDEO: In this video, Paul Keen, Airtasker CTO, discusses the need to meet the demands of their developing growth, and how moving to a stable AWS environment helped them scale automatically and seamlessly during intensive peak periods. Tune in to see how AWS can help you reach an advanced state of DevOps capability, and more.
Posted: 19 Apr 2017 | Premiered: 22 Mar 2017

Rackspace - AWS

Beyond the Basics: Top 5 Cloud Management Must Haves
sponsored by VMware
WHITE PAPER: Move beyond the basics of CMP: Read this white paper to learn how to leverage your cloud to accelerate IT service delivery, automate data center operations, and securely manage the hybrid cloud. You'll also see how to address IT initiatives and make the most of your CMP.
Posted: 14 Dec 2016 | Published: 14 Dec 2016

VMware

Building a Data Lifecycle Management Strategy in the Era of Digital Transformation
sponsored by Iron Mountain
WHITE PAPER: Discover how to formulate and execute a data lifecycle management plan that accelerates digital transformation and enable you to meet and e-discovery requirements, improve availability, and secure data stored and archived in the cloud. Download now to fill in the gaps of your data storage strategy.
Posted: 04 Oct 2016 | Published: 04 Oct 2016

Iron Mountain

A Computer Weekly buyer's guide to 3D printing
sponsored by ComputerWeekly.com
EBOOK: In this 14-page buyer's guide, Computer Weekly looks at how 3D Printing will disrupt industry from enterprises to SMEs, what advances we will see next and how CIOs can exploit the tide of innovation to become business enablers.
Posted: 28 Jul 2016 | Published: 28 Jul 2016

ComputerWeekly.com

Operation Nexterday
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This study by ICT Intuition and Coleman Parkes Research shows strong demand among enterprises for new connected digital services, but also a serious gap in operators' ability to satisfy them.
Posted: 28 Jan 2016 | Published: 28 Jan 2016

ComputerWeekly.com

A CIO's Top Priority
sponsored by Rainforest QA Inc.
EGUIDE: Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.
Posted: 05 Sep 2017 | Published: 30 Aug 2017

Rainforest QA Inc.

Ask the right questions before committing to a colocation SLA policy
sponsored by SearchDataCenter.com
EBOOK: Colocation providers offer valuable business continuity services. To avoid disappointment, be sure a service-level agreement sets clear expectations.
Posted: 01 Sep 2017 | Published: 01 Sep 2017

SearchDataCenter.com

Hybrid Cloud: Avoiding Implementation Mistakes and Re-examining Your Toolset
sponsored by Lenovo and Intel
EGUIDE: In this guide compiled by the editors at SearchCloudComputing.com, you'll discover how to avoid hybrid cloud implementation missteps, with advice on pairing the right type of public cloud with the most appropriate on-prem storage. Download now to gain this, and three additional articles, as well.
Posted: 08 Aug 2017 | Published: 27 Jul 2017

Lenovo and Intel

Colocation Data Center Market News
sponsored by Equinix
EGUIDE: Are colocation data centers about to be replaced by neutral connections? The current shifts in the colocation market are showing that this may very well be the case. Read this brief e-guide to learn about the colocation data center market shake-up that might spell huge benefits and a greater range of options for certain customers.
Posted: 31 Jul 2017 | Published: 25 Jul 2017

Equinix

What Happens to You When Cloud Providers Expand
sponsored by Nokia
EGUIDE: What will happen to your workload when your cloud provider opens a new data center that is geographically closer to you? Is a service-level agreement actually important? Access this e-guide to peek into the future of your cloud investments, learn about the visibility and performance question, and more.
Posted: 21 Jun 2017 | Published: 12 Jun 2017

Nokia

Avoiding Cloud Lock -In: Managing Applications Across Hybrid Clouds
sponsored by Cisco Systems, Inc.
WHITE PAPER: No one wants to be locked into a particular platform or cloud. In this white paper, find out how with the right cloud-management solution, enterprise IT can take complete advantage of multicloud environments, while retaining the flexibility to make changes as demands and new technology dictate. Read on to learn more.
Posted: 24 Feb 2017 | Published: 30 Dec 2016

Cisco Systems, Inc.

Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code
sponsored by Hewlett Packard Enterprise
EGUIDE: Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.
Posted: 09 Feb 2017 | Published: 09 Feb 2017

Hewlett Packard Enterprise

Crunching the Costs of Microsoft Exchange On-premises vs. Cloud Services
sponsored by Riverbed Technology, Inc.
EGUIDE: Download this expert guide to learn how to calculate the costs of on-premises Exchange versus those of Office 365's mail service, and from this assessment deduce if the O365 cloud is your enterprise's best option for collaboration. Discover new cost factors such as electricity, bandwidth needs, personnel expenses, and more.
Posted: 28 Nov 2016 | Published: 22 Nov 2016

Riverbed Technology, Inc.

Five AWS Data Migration Methods to Consider and How to Overcome Common Mistakes
sponsored by UXC Oxygen and Amazon Web Services
EGUIDE: More enterprises are looking to store data in the public cloud, often at a fraction of the cost of on-premises storage. But transferring that data isn't straightforward. Examine 5 data migration methods for moving storage to AWS in this expert guide, as well as 4 additional mistakes to avoid when transferring servers and apps to the cloud.
Posted: 28 Oct 2016 | Published: 26 Oct 2016

UXC Oxygen and Amazon Web Services

Building a Hybrid Cloud Roadmap and 3 Advantages Flying Under the Radar
sponsored by BT
EGUIDE: Given how rapidly IT evolves, needs are rarely static and there's inevitable growth making it tough to develop a long-term cloud strategy. In this e-guide learn how to build a hybrid cloud roadmap that lasts and discover 3 advantages of hybrid cloud that have been flying under the radar.
Posted: 01 Aug 2016 | Published: 27 Jul 2016

BT

VMTurbo Applies Market-Based Modeling to Workload Performance Management Challenges
sponsored by Turbonomic
WHITE PAPER: Cloud management is the key to meeting dynamic workload performance demands. Read on to learn about the top cloud management tools that are being implemented across the United States, and gain insight into one company's approach.
Posted: 07 Jun 2016 | Published: 31 Jul 2015

Turbonomic

SaaS CRM Best Practices
sponsored by Microsoft
EGUIDE: This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.
Posted: 03 Feb 2016 | Published: 01 Feb 2016

Microsoft
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