Quick Guide: Getting to Grips with Service Desk Metrics

Quick Guide: Getting to Grips with Service Desk Metrics


One of the areas in which service desks have traditionally struggled is in measuring performance. But which metrics are the most useful and how do you establish their measurement? Indeed, what exactly do we mean by metrics?

This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.

Download this complimentary quick guide to learn:

  • The key metrics you should be measuring
  • How to use metrics to elevate your service delivery
  • Which metrics establish the business value of your service desk
  • And more...
Citrix Online UK
05 Apr 2011
05 Apr 2011
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