Service Creation Reports

Packaged services – the global shift towards virtual distribution
sponsored by MicroScope
EZINE: In this month's issue, we cover changes in distribution and the challenges being faced by those aiming to add value.
Posted: 08 Feb 2021 | Published: 03 May 2019

MicroScope

Cloud Services: Is it Time to get Onboard?
sponsored by Nerdio
EGUIDE: Despite the wide adoption of cloud computing, most channel partners don't offer any cloud services and the ones that do don't seem to value them. Read on to learn why so many businesses are letting this opportunity slide and what it would take for you to start taking advantage.
Posted: 04 Apr 2017 | Published: 27 Mar 2017

Nerdio

Cloud Provisioning: Provision. Orchestrate. Innovate.
sponsored by OpenText
WHITE PAPER: In this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application.
Posted: 14 Feb 2014 | Published: 31 Dec 2013

OpenText

ITIL: The building blocks of an ITSM strategy
sponsored by FrontRange Solutions Inc.
EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Posted: 09 Jan 2012 | Published: 06 Jan 2012

FrontRange Solutions Inc.

How to Choose a Solution That's Right for Your Channel Business
sponsored by Dell Software
EGUIDE: Access this e-guide to gain tips on how to choose a good remote monitoring and management (RMM) solution as a managed services provider.
Posted: 06 May 2011 | Published: 06 May 2011

Dell Software

Quick Guide: Getting to Grips with Service Desk Metrics
sponsored by Citrix Online UK
WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

Citrix Online UK

Collaboration to innovation: Leveraging Web 2.0 to Accelerate New Service Ideas
sponsored by IBM
WHITE PAPER: This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.
Posted: 18 Jun 2010 | Published: 18 Jul 2007

IBM

E-Book: Planning Your Server Room
sponsored by Dell India
EBOOK: Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators. This eBook will walk you through some of the key steps to setting up a dedicated server room.
Posted: 12 Mar 2010 | Published: 15 Apr 2009

Dell India

Windows Servers and Storage: Planning Your Server Room
sponsored by Dell, Inc. and Intel®
EBOOK: This eBook will walk you through some of the key steps to setting up a dedicated server room. Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators.
Posted: 15 Jun 2009 | Published: 15 Apr 2009

Dell, Inc. and Intel®