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IT Customer Support Reports
The Secret to Simplifying Customer Experience Optimization
sponsored by Evolv
WHITE PAPER: The secret to simplifying customer experience optimization is out: AI is giving brands the power they need to optimize CX more effectively. In this article, explore what’s unique about AI-driven optimizations and—better yet—how to implement these practices within your own team. Get started here.
Posted: 06 Apr 2021 | Published: 06 Apr 2021

How to Reduce E-Commerce Cart Abandonment with AI Optimization
sponsored by Evolv
RESOURCE: Read this blog to learn why e-commerce cart abandonment is so high and discover how AI optimization can help reduce it.
Posted: 31 Mar 2021 | Published: 31 Mar 2021

Cloud Contact Centre Platform Selection Guide
sponsored by RingCentral
EBOOK: Access this eBook to get learn a step by step strategy to find the most comprehensive outbound and blended cloud call center platform, which will allow you to reach and engage your audience to create lasting, valuable relationships.
Posted: 16 Dec 2020 | Published: 16 Dec 2020


Partner Experience Trends
sponsored by CompTIA
WHITE PAPER: In this resource from CompTIA, you will learn about the partner experience. Discover its definition, partner experience elements and program trends, the partner journey and impact of new types of partners and metrics.
Posted: 28 Dec 2020 | Published: 28 Dec 2020


Asia-Pacific Inbound Contact Routing Systems Market Leadership Award
sponsored by Avaya
ANALYST REPORT: Download this Frost & Sullivan report to learn about Avaya's Intelligent Xperiences (IX) product portfolio, and see why the vendor was recently recognized as a Market Leader.
Posted: 08 Apr 2021 | Published: 08 Apr 2021


Creating quality customer relationships
sponsored by OpenText
CASE STUDY: FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication. Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.
Posted: 10 Dec 2020 | Published: 10 Dec 2020


Hotel booking system processes over 1 million queries a day with SAP on Azure case study
sponsored by NTT
WHITE PAPER: Access this case study to learn about NTT Ltd.’s management of SAP on Azure, a solution that increases capacity while reduces system outages, giving organizations the flexibility and scalability they require to manage client queries.
Posted: 18 Nov 2020 | Published: 18 Nov 2020


5 Steps To Becoming Customer-Centric
sponsored by Alchemer
DATA SHEET: Check out this infographic from Alchemer to explore the 5 steps to achieving customer centricity.
Posted: 09 Feb 2021 | Published: 09 Feb 2021


Conversational AI for Retail Service Automation
sponsored by Five9
Posted: 05 Apr 2021 | Published: 05 Apr 2021


Why the Customer Experience Demands Optimization at AI Scale
sponsored by Evolv
WEBCAST: Check out this resource from Evolv and Frost & Sullivan to learn how artificial intelligence is opening up a whole new way to improve the customer experience and drive sustainable growth.
Posted: 01 Apr 2021 | Premiered: Jan 5, 2021


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