IT Customer Support

EBOOK: Data and analytics are at the heart of customer experience, and companies are embracing AI to help them use data better. Discover how inside.

Posted: 23 Aug 2018 | Published: 23 Aug 2018

ANALYST REPORT: We're at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels. Access this Forrester report for the top 10 customer service trends, including key takeaways about using AI to focus on building connections with customers.

Posted: 12 Oct 2018 | Published: 24 Jan 2018

VIDEO: Drive natural and intelligent self-service and voice-support that leads to higher overall CX performance, resulting in higher rates of both customer retention and satisfaction. Find out how blending AI with real agents improves CX by watching this webcast.

Posted: 07 Dec 2018 | Premieres: 25 Dec 2018

WHITE PAPER: CX, at its core, is more effective when tailored to a customer's unique needs and preferences. In this white paper, learn how CRM impacts the success of CX programs in many ways. Continue reading to explore more strategies to maximize your CRM's support of CX initiatives.

Posted: 16 Oct 2018 | Published: 16 Oct 2018

RESOURCE: ServiceNow commissioned Integram Online Services to survey 200 senior managers in customer service roles at U.S. firms to understand what is preventing companies from modernizing their customer service. Read this resource to learn more about how your organization can modernize its customer service.

Posted: 05 Nov 2018 | Published: 26 Sep 2016

EBOOK: To attract and retain empowered customers of today, businesses must transform their legacy contact center into a modern experience center by embracing new processes and technologies. Find out how doing so can improve customer satisfaction rates, generate loyalty, decrease unnecessary costs and drive efficiencies for your organization.

Posted: 02 Oct 2018 | Published: 02 Oct 2018

RESEARCH CONTENT: For businesses, there's more focus than ever on going beyond the expected product or service, to deliver a customer experience that truly differentiates. This report examines the evolution of these expectations, the technology that's driving them, and the balance of trust between customers and companies.

Posted: 05 Sep 2018 | Published: 05 Sep 2018

VIDEO: In this webcast, Seth Godin discusses the importance of delivering excellent customer service and highlights how firms can embrace AI as they transform their call centers.

Posted: 14 Sep 2018 | Premiered: 14 Sep 2018

VIDEO: Companies going through this digital transformation must build more engaging applications, leading to challenges around customer experience, innovation and time to market, and infrastructure and operational costs. View this webinar to find out why many leading companies are making the switch from relational database management systems to NoSQL.

Posted: 03 Oct 2018 | Premiered: 26 Sep 2018

VIDEO: As customers are increasingly on mobile devices and expect frictionless, real-time, and contextual experience – companies must adapt. As customers are increasingly on mobile devices and expect frictionless, real-time, and contextual experience – companies must adapt.

Posted: 06 Nov 2018 | Premiered: 06 Nov 2018