How Digital Transformation Impacts the Modern Contact Center
sponsored by Talkdesk
WHITE PAPER:
According to a recent Frost & Sullivan survey of IT decision-makers, almost 70% of respondents that said they achieved 51-100% revenue growth were early adopters of digital transformation. Find out more information here.
Posted: 28 Aug 2019 | Published: 28 Aug 2019
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AI for CX: Practical Investments, Proven Return
sponsored by NICE inContact
WHITE PAPER:
Artificial Intelligence (AI) is possibly the greatest untapped resource for companies looking to transform customer and business outcomes. Read this white paper to discover 3 proven methods to improve customer experience with AI technologies.
Posted: 16 Aug 2019 | Published: 16 Aug 2019
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Member Engagement & Wellness
sponsored by Appian
WHITE PAPER:
Organizations within the health care marketplace aiming to keep competitive pace need to engage their customers with transparency and convenience if they hope to maintain long-lasting relationships. Read this white paper to learn more about current customer expectations and how health care payers can partner with Appian to meet these demands.
Posted: 18 Oct 2019 | Published: 18 Oct 2019
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AI: What it is, and should you use it
sponsored by 4Net
EGUIDE:
The hype surrounding artificial intelligence (AI) and all its potential applications is seemingly unending—but, could it really as powerful as people say it is? Keep reading to discover what AI is by definition, why it's becoming a hot commodity for contact centers, and the pros and cons of implementing it for yourself.
Posted: 09 Sep 2019 | Published: 09 Sep 2019
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Ultimate Guide to Member Experience Success
sponsored by Avtex
WHITE PAPER:
Desiring competitive differentiation within the crowded financial services sector, many current credit union leaders are realizing that personalized customer experience (CX) is an absolute necessity. Read this white paper for 4 steps toward delivering a stand-out, personalized CX for your customers—and where to find additional help, if you need it.
Posted: 29 Aug 2019 | Published: 29 Aug 2019
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How Conversational Banking is Transforming the Customer Experience
sponsored by IPSoft
CASE STUDY:
Read this white paper to learn how IPsoft's intelligent virtual assistant, Amelia, partners with other applications to deliver a personalized customer experience that differentiates businesses in crowded markets.
Posted: 13 Sep 2019 | Published: 13 Sep 2019
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Transformative CX (TCX)
sponsored by IPSoft
WHITE PAPER:
Businesses that intend to differentiate themselves from competitors in the era of digital transformation (DX) will want to back their customer experience (CX) with cognitive automation technologies. Read this white paper to discover why current markets are demanding that CX begin dramatically transforming to meet evolving consumer demands.
Posted: 10 Sep 2019 | Published: 10 Sep 2019
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5 Ways to Deliver Great Customer Self Service
sponsored by Coveo
RESOURCE:
View this infographic to explore 5 ways to deliver successful customer service experiences while positively impacting your bottom line.
Posted: 19 Aug 2019 | Published: 19 Aug 2019
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Deliver Great Customer Service with Microsoft Dynamics 365
sponsored by Avtex
WEBCAST:
Watch this video to learn how Avtek and Microsoft Dynamics 365 can help you to build an omnichannel, personalized customer experience that raises the bar in busy markets.
Posted: 01 Oct 2019 | Premiered: Oct 1, 2019
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Everything You Need to Know About Customer Experience Management
sponsored by Salesforce
RESOURCE:
72 percent of Americans reported being far more likely to shop with brands that are known for delivering top-notch customer service—says SurveyMonkey. Use this blog post to learn why customer experience (CX) is so important right now, and how you can ensure that the CX you provide truly differentiates your brand.
Posted: 11 Oct 2019 | Published: 11 Oct 2019
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