Lessons from the Front Lines: Making ABM Work for You
sponsored by TechTarget
PRESENTATION:
This presentation draws on TechTarget's experience supporting 300+ ABM implementations to help marketers break down the complexities of Account-based marketing and simplify execution. Read on to understand best practices and lessons learned based on real life customer use cases.
Posted: 27 Nov 2018 | Published: 31 Mar 2017
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The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
sponsored by LogMeIn, Inc.
WHITE PAPER:
Download this white paper to learn the common characteristics that successful chatbots share so you know exactly which elements to include when creating a bot for your users to engage with.
Posted: 14 Feb 2019 | Published: 14 Feb 2019
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The Many Flavors of Self-Service Measurement
sponsored by Zendesk
WHITE PAPER:
Download this white paper to learn about the spectrum of self-service metrics and the business priorities they address, and find out how you can build a community with better customer relationships.
Posted: 12 Mar 2019 | Published: 12 Mar 2019
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Salesforce for Small Business
sponsored by Salesforce
RESOURCE:
Growing businesses need a strong CRM application, and for small businesses looking to keep up, a CRM can help you stay ahead. With tools that help you manage all of your customer information in one place — CRM software can give SMBs a leg-up where they need it most. Read on to learn more about how your business could benefit from CRM.
Posted: 21 Jan 2019 | Published: 21 Jan 2019
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SERVICE MANAGEMENT: CHOOSING SOFTWARE TO MANAGE WHAT'S NEXT
sponsored by IFS
EBOOK:
Service organizations are in a prime position to benefit from digital transformation. Explore this e-book to learn how your field service organization can deliver great customer experiences without sacrificing profitability – and why that's necessary now more than ever.
Posted: 24 Jan 2019 | Published: 31 Dec 2018
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The Value of Customer Support Across Your Organization
sponsored by Squelch
EBOOK:
As customer experience becomes a key differentiator for businesses in today's competitive landscape it takes a company-wide, integrated approach to equip support agents with the knowledge they need to deliver the quality of services your customers demand. Download this e-book to explore what this looks like in practice.
Posted: 11 Mar 2019 | Published: 11 Mar 2019
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What Are Your Most Important Customer Service Objectives?
sponsored by Zendesk
RESOURCE:
In this resource, uncover insight from experts in the customer service field about what goals customer service attempts to achieve, and how those goals contribute to the larger company mission.
Posted: 05 Sep 2018 | Published: 28 Mar 2018
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IndustryWeek - Digital Transformation, A CEO's Story
sponsored by PropelPLM
WEBCAST:
Watch this webcast to learn what a unified, intelligent customer engagement platform can do for your customer retention and how cloud usage can help.
Posted: 18 Feb 2019 | Premiered: Feb 1, 2019
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How Established Companies Win with Digital Transformation
sponsored by Zendesk
EGUIDE:
In this guide, explore how enterprise companies the early stages of their digital transformation can better understand the next steps of their digital transformation journey, and uncover what separates customer experience leaders from the rest of the pack.
Posted: 25 Mar 2019 | Published: 25 Mar 2019
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6 Customer Service Channels You Need to Support
sponsored by Freshworks
EGUIDE:
Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.
Posted: 12 Jun 2018 | Published: 06 Jun 2018
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