IT Customer Support

WEBCAST: According to a Forrester Digital Process Automation Survey, nearly two-thirds of correspondents are transforming their whole business strategy rather than just operational efficiency. Watch this webinar to learn how to think big picture with your digital transformation - your customers will thank you.

Posted: 17 Apr 2019 | Premiered: Dec 31, 2018

RESEARCH CONTENT: Modern, superior customer service organizations are built around the empowered customer. They are designed to help companies focus on supporting customers with ease and focusing the service strategy on the areas of greatest impact. In this report, discover critical success factors for a successful Oracle Service Cloud transformation.

Posted: 23 Apr 2019 | Published: 31 Jan 2019

RESEARCH CONTENT: Forward-thinking companies know that a great customer experience relies on the effectiveness and efficiency of their customer support teams. In this research report from Dimensional Research, get a better understanding of the people and systems driving your customer experiences, and learn how to put that information to use.

Posted: 12 Mar 2019 | Published: 31 Mar 2018

WHITE PAPER: Dynamic case management helps simplify complex interactions so customer service agents can provide resolutions faster—improving CX and customer retention. Read this white paper to learn how Appian Intelligent Contact Center with dynamic case management capabilities can help your call center exceed the KPIs that matter most.

Posted: 07 Jun 2019 | Published: 31 Dec 2018

EGUIDE: Download this expert guide to explore a Q&A with Drew Whitcomb, Business Development Manager of SaaS consultancy Lunar, and learn about the dos and don'ts for choosing a CRM system, whether you're licensing one for the first time or migrating to a new system.

Posted: 07 Jun 2019 | Published: 07 Jun 2019

WHITE PAPER: According to ServiceNow, 89% of CIOs use or plan to use machine learning, and it's a key strategy for many in delivering personalized customer experiences. Read this white paper for more information on how to create more innovative customer service experiences within your organization.

Posted: 16 Oct 2018 | Published: 16 Oct 2018

RESEARCH CONTENT: Customers want to feel valued and 73% say that valuing their time is one of the most important indicators of good customer service. In this Total Economic Impact report, uncover feedback from 4 companies that migrated from on-premises contact centers to a cloud contact center.

Posted: 19 Nov 2018 | Published: 30 Nov 2017

RESEARCH CONTENT: View this research report to gain a better understanding of the role the service desk plays in digital business transformation. Discover the major motivations behind digital transformation projects, and explore how service desk professionals feel about digital business transformation.

Posted: 06 Jun 2019 | Published: 31 Dec 2018

WHITE PAPER: According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of a competitive customer service strategy.

Posted: 20 Feb 2019 | Published: 20 Feb 2019

WHITE PAPER: A positive service experience drives more engagement with an organization. This applies in private and public sector, but it's not easy to achieve. Although everyone wants to provide excellent service, many challenges exist in delivering efficient, modernized services. In this white paper, review a checklist for modernizing customer experience.

Posted: 22 May 2019 | Published: 31 May 2019