IT Customer Support

WEBCAST: In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.

Posted: 15 Jan 2021 | Premiered: Jan 15, 2021

VIDEO: In this 2-minute video, explore how Panasonic Europe uses Marketo. Panasonic Europe went from delivering 80 campaigns a year to delivering 375 campaigns a year thanks to the right customer engagement tools from Marketo. Learn about their journey here.

Posted: 27 Oct 2020 | Premiered: 29 Jun 2015

WHITE PAPER: Check out these survey results from 1,500 customer service leaders throughout the duration of the pandemic, and learn what’s being done to manage customer expectations and speed problem resolution in the coming year.

Posted: 01 Dec 2020 | Published: 01 Dec 2020

WHITE PAPER: ESG research shows that the current pandemic has further emphasized organizations’ need for quality customer experience (CX): 78% of respondents said customer-centric agility has increased in importance as a result of COVID-19. Now, ESG and Zendesk have partnered in a survey to see who the CX champions are—and what strategies they share.

Posted: 28 Dec 2020 | Published: 28 Dec 2020

EBOOK: Fortunately, there's now a way to transform Customer Experience by transforming your contact centre in line with your overall digital strategy.

Posted: 10 Sep 2020 | Published: 10 Sep 2020

DATA SHEET: In these unprecedented times, banks must move beyond compliance and adopt a nimble mindset that focuses on the customer’s experience, not just the bank’s process. Access this data sheet to learn about Axway, a customer experience solution that has been helping banks navigate change for the last 20 years.

Posted: 13 May 2020 | Published: 13 May 2020

WHITE PAPER: Access this research report to see how you can harness and analyze customer data to provide top-notch customer service.

Posted: 22 Jul 2020 | Published: 22 Jul 2020

RESOURCE: What does it mean to deliver a unified customer experience? It means combining data, AI, and analytics to offer proactive, memorable service—something that’s easier said than done. Learn how you can get started creating a unified customer experience, and the benefits that offers in this blog post.

Posted: 19 Aug 2020 | Published: 19 Aug 2020

CASE STUDY: Publishing company, Pearson Netherlands, had predominantly been using email to respond to customer queries. But as they grew, they realized they needed to implement a new support solution, like Freshdesk by Freshworks. Learn about their experience using Freshdesk in this case study.

Posted: 18 Sep 2020 | Published: 18 Sep 2020

WHITE PAPER: In this exclusive Forrester Research report, Forrester evaluates the top 13 providers in the digital-first customer service market, which has seen tremendous growth this year. Download the report to learn about the 3 key takeaways to keep in mind for a successful customer service approach—and see if your vendor makes the list.

Posted: 21 Sep 2020 | Published: 21 Sep 2020