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IT Customer Support Reports
 
The Real-World Guide to Managing Remote Teams with CXone
sponsored by NICE inContact
WEBCAST: In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.
Posted: 15 Jan 2021 | Premiered: Jan 15, 2021

NICE inContact

Marketing Nation Success Series - Panasonic Europe
sponsored by Adobe
VIDEO: In this 2-minute video, explore how Panasonic Europe uses Marketo. Panasonic Europe went from delivering 80 campaigns a year to delivering 375 campaigns a year thanks to the right customer engagement tools from Marketo. Learn about their journey here.
Posted: 27 Oct 2020 | Premiered: 29 Jun 2015

Adobe

The New CX Mandate: Insights & predictions of 1500 customer service leaders
sponsored by Freshworks
WHITE PAPER: Check out these survey results from 1,500 customer service leaders throughout the duration of the pandemic, and learn what’s being done to manage customer expectations and speed problem resolution in the coming year.
Posted: 01 Dec 2020 | Published: 01 Dec 2020

Freshworks

CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success
sponsored by Zendesk - SING
WHITE PAPER: ESG research shows that the current pandemic has further emphasized organizations’ need for quality customer experience (CX): 78% of respondents said customer-centric agility has increased in importance as a result of COVID-19. Now, ESG and Zendesk have partnered in a survey to see who the CX champions are—and what strategies they share.
Posted: 28 Dec 2020 | Published: 28 Dec 2020


Adaptive Customer Excellence
sponsored by DXC
EBOOK: Fortunately, there's now a way to transform Customer Experience by transforming your contact centre in line with your overall digital strategy.
Posted: 10 Sep 2020 | Published: 10 Sep 2020

DXC

Be where your customers need you to be
sponsored by Axway
DATA SHEET: In these unprecedented times, banks must move beyond compliance and adopt a nimble mindset that focuses on the customer’s experience, not just the bank’s process. Access this data sheet to learn about Axway, a customer experience solution that has been helping banks navigate change for the last 20 years.
Posted: 13 May 2020 | Published: 13 May 2020

Axway

Winning the CX war: Crafting the perfect experience
sponsored by Verizon
WHITE PAPER: Access this research report to see how you can harness and analyze customer data to provide top-notch customer service.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Verizon

Delivering a unified customer experience
sponsored by Fractal
RESOURCE: What does it mean to deliver a unified customer experience? It means combining data, AI, and analytics to offer proactive, memorable service—something that’s easier said than done. Learn how you can get started creating a unified customer experience, and the benefits that offers in this blog post.
Posted: 19 Aug 2020 | Published: 19 Aug 2020

Fractal

Pearson Refurbishes Their Customer Service and Boosts Email Support with Freshdesk
sponsored by Freshworks
CASE STUDY: Publishing company, Pearson Netherlands, had predominantly been using email to respond to customer queries. But as they grew, they realized they needed to implement a new support solution, like Freshdesk by Freshworks. Learn about their experience using Freshdesk in this case study.
Posted: 18 Sep 2020 | Published: 18 Sep 2020

Freshworks

The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020
sponsored by [24]7.ai
WHITE PAPER: In this exclusive Forrester Research report, Forrester evaluates the top 13 providers in the digital-first customer service market, which has seen tremendous growth this year. Download the report to learn about the 3 key takeaways to keep in mind for a successful customer service approach—and see if your vendor makes the list.
Posted: 21 Sep 2020 | Published: 21 Sep 2020

[24]7.ai
 

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