IT Customer Support

CASE STUDY: Heinen's, a small butcher shop had a goal of expanding into the Chicago area. However, the company realized its HR processes wouldn't keep up. It was clear the processes need to change. In this case study, learn why Heinen's chose to implement a cloud-hosted OnBase platform to simplify associate information management.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

WHITE PAPER: Download this personalization engine (PE) vendor report, which can help your prepare for your next PE purchase by cross-comparing 14 leading solutions from companies like Adobe, Oracle, and Evergage.

Posted: 11 Dec 2019 | Published: 11 Dec 2019

EGUIDE: Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms

Posted: 24 Jan 2020 | Published: 24 Jan 2020

VIDEO: A high-functioning CRM tool offers a unified source for business insights that can drive your sales team towards success. Watch this video to see firsthand how Nextiva can help you achieve this, and more.

Posted: 01 Oct 2019 | Premiered: 01 Oct 2019

CASE STUDY: Read this case study to learn how—with Content Composer—the Department of Labor and Industry was able to streamline critical customer-focused processes, ultimately improving CX for area residents.

Posted: 30 Jul 2019 | Published: 30 Jul 2019

PRODUCT OVERVIEW: NWN Contact Center helps deliver superior customer experiences and increased profitability levels for their customers by providing a complete digital solution, including a comprehensive analytics engine. Read this solution brief to learn how NWN helps its customers work around many common customer experience-based pain points.

Posted: 07 Oct 2019 | Published: 07 Oct 2019

WEBCAST: Life Sciences organizations have complex environments filled with stringent and continually changing regulations but are still expected to provide customers with simpler processes and personalized experiences. Watch this webinar to learn why life sciences organizations struggle to provide an enjoyable CX, and how to prevent that.

Posted: 05 Nov 2019 | Premiered: Nov 4, 2019

ANALYST REPORT: Written with MSPs in mind, this ESG white paper explains how to establish healthy channel relationships, both with customers and partners, to foster growth and profitability. Download it now to improve the value of your MSP by reviewing 3 MSP success factors, 5 essentials for a healthy business model, and more.

Posted: 17 Dec 2019 | Published: 31 Oct 2019

RESEARCH CONTENT: Recent trends in customer service have identified the need for a new framework—one that focuses on customers’ journeys and achieving operational excellence. Learn about it, and how you can get started on your customer experience transformation in this Customer Service 2019-2024 outlook.

Posted: 23 Jan 2020 | Published: 23 Jan 2020

RESEARCH CONTENT: In this research report from Salesforce, uncover what over 3,500 customer service agents and decision makers around the world are doing to secure digital transformation, and uncover

Posted: 26 Mar 2019 | Published: 26 Mar 2019