Take Advantage of Multi-Channel to Improve Your CEM

Take Advantage of Multi-Channel to Improve Your CEM

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With so many channels where your customers can be heard – mobile and social media, to name a few – you better be listening to all of them.

In this e-guide, explore the business-driving benefits of integrating your data across all channels. Additionally, discover the latest contact center technologies that will boost customer service with multi-channel support.

Vendor:
IBM
Posted:
05 Mar 2015
Published:
05 Mar 2015
Format:
PDF
Type:
eGuide
Language:
English
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