Access this in-depth white paper to learn more about common ways your organization could be overestimating the efficacy of your current customer service strategy and how you can spice up your CRM to reach more customers more effectively.
Read this case study to learn how IPL's data transformation project has enabled Nationwide to bring together its own data with that of its partners, ultimately allowing them to improve its internal reporting and maintain an up-to-date single view of its customers. Access now and discover how you can attain similar benefits.
Customers demand not only great products at great prices but also great service and support--But how can you provide this? Access this concise resource to learn more about why high tech firms aren't translating great service into great sales and what can be done to change this.
Retail branch customers demand speed, accuracy and courtesy, and your branches require the tools to meet that demand and build stronger relationships. Uncover best practices for workflow and document management within retail branch banking environments so you can ensure a great customer experience.
Learn more about how case management technologies can help you drive effective outcomes in 3 different kinds of knowledge work scenarios, and how a clear content management strategy underpins success in case management.
Learn how your business can manage your customer's multichannel service experiences. Access this expert e-guide to discover how data analytics can facilitate a more individualized experience though seamless customer data. Read on to get tips for creating a personalized customer experience.
This white paper intends to provide the reader with insight into how to ease the burden of compliance, become more customer-centric, offer improved products and services and make better-informed decisions by creating a single view of your most important information. Access now and learn how to enable these benefits in your own business.
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