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Customer Information ManagementReports
 
Search Innovation: An Integrated Approach to Merchandising and Content Management
sponsored by IBM
EBOOK: In this Analyst Insight, find out how leading organizations are influencing average order value, customer conversion, and customer satisfaction through an online personalization strategy.
Posted: 18 Feb 2014 | Published: 18 Feb 2014

IBM

Sales Intelligence: Best-in-Class Strategies
sponsored by Salesforce - Data.com
WHITE PAPER: This survey-based research examines how sales organizations leverage customer data to improve sales effectiveness.
Posted: 18 Apr 2014 | Published: 31 Aug 2013

Salesforce - Data.com

Making Sense of the Chaos: Measuring The Influence of Social Media
sponsored by IBM
WHITE PAPER: In this white paper, find out how, with the right tools in place, today's marketers can understand the value social media provides as a marketing channel and, in coordination with other channels, drive conversions and, ultimately, revenue.
Posted: 02 Mar 2014 | Published: 30 Jun 2013

IBM

Rethink Customer Service for a Multichannel World
sponsored by SearchCRM
EBOOK: In order to really succeed at customer relationships, C-suite executives are -- finally -- warming up to multichannel communication.
Posted: 27 Feb 2014 | Published: 27 Feb 2014

SearchCRM

Social Media Outreach Starts with Strategy
sponsored by TechTarget
RESOURCE: Companies don't always do the favorable thing to gain and sustain customers through social media. This e-book chapter will explore how companies misuse social media, mistaking it for a marketing vehicle, how they should provide the proper tools to employees and how social processes should be integrated with their systems and functions.
Posted: 19 Feb 2014 | Published: 19 Feb 2014

TechTarget

The Road to Growth: The Right Data and Processes Lead the Way
sponsored by Salesforce - Data.com
WHITE PAPER: Growing your business depends largely on knowing your customers -- and that requires having the right data, people, and processes in place. To begin the path to sustainable business growth, check out this extensive guide for businesses of all sizes -- from startup to enterprise.
Posted: 17 Apr 2014 | Published: 17 Apr 2014

Salesforce - Data.com

Building Blocks of Next-Generation Customer Experience
sponsored by Salesforce
WHITE PAPER: Read this game-changing white paper now to discover how to tackle operator's customer experience pain points, so you can provide the stellar customer service where and when it matters most.
Posted: 22 Apr 2014 | Published: 28 Feb 2014

Salesforce

Customer Video: Ceva Sante Animale
sponsored by MicroStrategy Incorporated
VIDEO: Ceva Santé Animale, a global veterinary pharmaceutical company, knew that an online tool wasn't enough to empower their sales reps with the most timely, accurate data out in the field. View this brief video to learn how CSA created a custom mobile app for their customer relationship management (CRM) systems that works online and offline.
Posted: 27 Jan 2014 | Premiered: 27 Jan 2014

MicroStrategy Incorporated

Turn the social data flood into solid marketing decisions
sponsored by IBM
WEBCAST: The following webcast details how to transform the flood of social media data into actionable intelligence.
Posted: 30 Oct 2013 | Premiered: Oct 30, 2013

IBM

How Top Performing Organizations Embrace Web Content Management & Ecommerce Intergration
sponsored by e-Spirit AG
WHITE PAPER: Access the following white paper to uncover the strategies and tools that the top performing organizations are using to effectively reach their consumer audience. Discover how to craft a powerful digital presence, integrate key tools, and more.
Posted: 04 Feb 2014 | Published: 04 Feb 2014

e-Spirit AG
 
 
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