This research report demonstrates how companies who pay more attention to customer experience initiatives have better revenue growth than their peers. Access now to get answers to 4 essential CEM questions that top sales and marketing leaders have proposed.
Tokio Marine introduced an image workflow process that included a Business Rules Management System to automate various rules. Read this white paper to learn about the benefits Tokio Marine reaped.
Find out what changes you can make to lower hosting costs and enable faster, more accurate diagnostic solutions -- so that mission-critical systems like WCM and Customer Service are always up and running.
Tune into the following webinar to learn what it takes to accurately calculate customer lifetime value and how by doing so successfully, you can drive improvements across all aspects of you company.
This guide reveals how organizations can be better prepared to get customer interactions right from the start in order to drive success, increase revenue and improve profitability. It also discusses a suite of applications that can provide an essential link between systems of engagement and systems of record.
This brief case study discusses the analytics system Tangerine Bank implemented to pull actionable insights from customer feedback regarding online banking. Access now to see how this financial institution secured their footing and profitably navigated a brand change.
Consult the following white paper to uncover the social business practices top performing organizations are leveraging to gain a strong foothold in the market. Gain insights on 6 focus points that will improve your social business initiative, and much more.
Learn how you can determine which communication channels to harness to effectively and easily reach customers. Read on to take a look at new methods of multichannel marketing -- mobile apps, interactive sites, augmented reality –which can help readers pinpoint the first steps to a successful multichannel communication strategy.
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