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Customer Information Management

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Customer Information Management Reports
 
Creating the Omnichannel Customer Experience
sponsored by [24]7
WHITE PAPER: Find out how leveraging big data, predictive analytics and real-time decision making can improve the customer experience in today's world of multi-platform, mobile and social consumers.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

[24]7

Smarter Analytics: Driving Customer Interactions with the IBM Next Best Action Solution
sponsored by IBM
WHITE PAPER: Find out how you can improve customer satisfaction rates and revenue through analytics.
Posted: 10 Jul 2014 | Published: 28 Aug 2013

IBM

The Conversational Cloud – Beyond the Hosted Contact Center
sponsored by [24]7
WHITE PAPER: Learn how the cloud is helping organizations revamp their contact centers.
Posted: 21 Oct 2014 | Published: 31 Dec 2013

[24]7

Ventana Research: Mobile Applications add Flexibility for Manufacturing
sponsored by Epicor Software Corporation
WHITE PAPER: Read more to find out about how mobile applications can create more flexibility for manufacturing businesses. Topics covered include the need for faster information, the advantages of mobile technology, and more.
Posted: 26 Jan 2015 | Published: 31 Dec 2014

Epicor Software Corporation

FinancialForce ERP at Customer Speed
sponsored by FinancialForce
WHITE PAPER: FinancialForce.com is a cloud-based ERP solution built on the Salesforce Platform that promises clients the ability to create a unified, informed voice across the entire organization by collapsing the time and effort out of ERP processes. Read on to learn more about this ERP management approach and what it can do for you.
Posted: 30 Dec 2014 | Published: 30 Dec 2014

FinancialForce

Customer Service: Exploit the Value of Content to Drive Service Quality and Customer Satisfaction
sponsored by IBM
WHITE PAPER: This exclusive whitepaper dives into 12 key topics for delivering quality content to your customers.
Posted: 30 Jul 2014 | Published: 08 Aug 2013

IBM

Top 5 Practices to Optimize Order Processing
sponsored by Esker Inc.
WHITE PAPER: This exclusive white paper looks at how you can optimize business processes within the order-to-cash cycle using customer order management.
Posted: 20 Jan 2015 | Published: 20 Jan 2015

Esker Inc.

The Key to Unlocking What Your Customers Really Want
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out how the adoption of analytics can help companies better understand what their customers want, and promote upsell on new services.
Posted: 25 Nov 2014 | Published: 25 Nov 2014

Hewlett-Packard Company

Western Union Implements Enterprise Data Hub on its Path to Deliver an Omni-channel Customer Experience
sponsored by Cloudera
CASE STUDY: Find out how an enterprise data hub helped Western Union drive actionable insights to create products and services that customers need.
Posted: 12 Nov 2014 | Published: 31 Dec 2013

Cloudera

Customer Data: How to Create Insights and Overcome Challenges
sponsored by SearchCRM
EBOOK: Companies are taking advantage of personalized data to tailor and improve the customer experience -- but the best strategy still includes human insight.
Posted: 03 Dec 2014 | Published: 03 Dec 2014

SearchCRM
 
 
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