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Customer Information Management

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Customer Information Management Reports
Making the case for the cloud in common use airport technology
sponsored by
ESSENTIAL GUIDE: This report from Amadeus looks at the business case for cloud computing in airports.
Posted: 04 Jul 2014 | Published: 04 Jul 2014

Optimizing the Multi-Channel Customer Experience
sponsored by Microsoft
EGUIDE: In this e-guide, experts invite you to reexamine how you measure the customer experience in your omnichannel initiatives. Learn how to set clear goals and quantify success through customer repeat purchases, retention, and satisfaction.
Posted: 08 Oct 2015 | Published: 08 Oct 2015


Global C-Suite Study: How to Enable CMOs to be Customer-Focused
sponsored by IBM
WHITE PAPER: The following report demonstrates CMOs' strengths and weaknesses regarding customer engagement. Read on and learn how to help these professionals build a robust digital marketing strategy.
Posted: 03 Aug 2015 | Published: 31 Mar 2014


Differentiate your CRM with Cloud-based Customer Service
sponsored by
WHITE PAPER: Service Cloud can help you connect with customers in entirely new ways to transform your customer experience. See how the #1 customer service application works in this informative overview.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

Modern Customer Service with Cloud Services
sponsored by Oracle Corporation
VIDEO: Expectations for customer service are high and with a multitude of channels, it can become increasingly difficult to offer consistent, high quality customer service. This video explains how a flexible cloud service can help deliver exceptional customer service anytime, anywhere and through various channels and encourage self-service online.
Posted: 15 Sep 2015 | Premiered: 03 Feb 2015

Oracle Corporation

Enabling Businesses to Acquire and Retain Customers as the Digital World Turns
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.
Posted: 22 Sep 2015 | Published: 30 Jan 2015

Hewlett-Packard Company

Big Data Exploration: Discover What's Relevant to your Business and Make Better Decisions
sponsored by IBM
WHITE PAPER: Access this white paper to discover details on five high-value use cases to gain value from big data, so you can outpace competitors in an agile market.
Posted: 15 Sep 2015 | Published: 31 Mar 2015


Deciding Which CRM Solution is Right For You
sponsored by
WHITE PAPER: This e-book can help you determine which type of CRM system is right for your business.
Posted: 26 Jun 2015 | Published: 31 Dec 2014

Top 5 Salesforce Integration Patterns: Practices for Integrating Salesforce
sponsored by MuleSoft
WHITE PAPER: This white paper discusses one system that helps integrate enterprise applications to unleash the true potential of the Salesforce model. Access now to find out how your entire enterprise can capitalize on and benefit from Salesforce integration patterns.
Posted: 22 Jan 2015 | Published: 22 Jan 2015


Raise Your Sales IQ
sponsored by SearchDataManagement
EZINE: A wink and a handshake won't cut it in today's sales meetings. Sales leaders are embracing customer analytics and sales intelligence to improve business practices, enhance customer interactions with products, and be more equipped to approach knowledgeable, and data driven prospects.
Posted: 15 Jun 2015 | Published: 15 Jun 2015

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