Customer Information Management

WHITE PAPER: This white paper describes trends influencing enterprise document automation (EDA) that will improve customer satisfaction, reduce cost, and drive efficiency.

Posted: 16 Nov 2012 | Published: 16 Nov 2012

WEBCAST: Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.

Posted: 17 Dec 2012 | Premiered: Jun 30, 2012

WEBCAST: Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks.

Posted: 20 Dec 2012 | Premiered: Dec 20, 2012

WHITE PAPER: Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships.

Posted: 26 Apr 2013 | Published: 31 Dec 2012

WHITE PAPER: This case study details how the Cincinnati Zoo utilized business analytics to gain deeper insight into visitor behaviors and habits – allowing it to transform customer experience while also reducing its reliance on subsidies.

Posted: 10 Apr 2013 | Published: 31 Mar 2012

CASE STUDY: Read this case study to learn how the Montgomery County Department of Liquor chose one retail management system which has provided the department with significant reductions in staff and management hours spent reconciling errors and drastically improved its customer experience.

Posted: 05 Dec 2012 | Published: 05 Dec 2012

WEBCAST: Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive.

Posted: 28 Dec 2012 | Premiered: Oct 18, 2012

VIDEO: View this video demonstration to learn how Oracle Endeca Information Discovery can be put into action to easily gather, organize, search, analyze and deliver powerful insights about different kinds of information like product reviews, social chatter, and marketing reports to help companies like yours make smarter, more agile marketing decisions,

Posted: 24 Dec 2012 | Premiered: 09 Nov 2012

EBOOK: This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.

Posted: 07 Feb 2012 | Published: 06 Feb 2012

EGUIDE: This tip guide offers an explanation from industry expert James Taylor as to why every customer should not be treated the same in today's ever-evolving business environment. Taylor details why decision management systems involving automation are essential to making successful strategic and operational decisions that please your customers.

Posted: 23 Mar 2012 | Published: 23 Mar 2012