IT Services  >   IT Management Services  >   IT Outsourcing Services  >  

Call Centre Services

RSS Feed    Add to Google    Add to My Yahoo!
Call Centre Services Reports
 
Improve First Contact Resolution (FCR)
sponsored by Calabrio, Inc.
WHITE PAPER: Research indicates that almost 50% of inbound call center calls result in a resolution of the issue. This resource discusses the ramifications of poor first contact resolution (FCR), and delivers approaches for improving customer and employee satisfaction, reduce operating costs, and more.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

Calabrio, Inc.

The growth of Call Center software
sponsored by ComputerWeekly.com
RESOURCE: Customer service is a cornerstone of most businesses. For years, businesses have used metrics to measure their call center operations such as number of calls answered and call resolution. Those metrics worked fine for a while. Take our short survey and you will get immediate access to our report on "Old-Hat Technologies Put a Cap on Customer Care".
Posted: 30 Jul 2015 | Published: 30 Jul 2015

ComputerWeekly.com

2015 Gartner Report: Critical Capabilities for Contact Center Infrastructure
sponsored by Genesys
WHITE PAPER: This must-read report presents an easy-to-follow strategy for choosing the right contact center platform to deliver sustainable and competitive customer experiences.
Posted: 11 Aug 2015 | Published: 18 May 2015

Genesys

Debunking Security Concerns with Hosted Call Centers
sponsored by inContact
WHITE PAPER: This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.
Posted: 10 Jan 2011 | Published: 10 Jan 2011

inContact

Salesforce.com's Service Cloud for Dummies
sponsored by Salesforce.com
EBOOK: Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!
Posted: 06 Apr 2010 | Published: 06 Apr 2010

Salesforce.com

Still Struggling to Reduce Call Center Costs without Losing Customers?
sponsored by SAP AG
WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
Posted: 01 Feb 2008 | Published: 01 Feb 2008

SAP AG

Mobile Devices: Changing the Way You'll Service Your Customers
sponsored by Interactive Intelligence, Inc.
PRESENTATION TRANSCRIPT: Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users.
Posted: 15 Aug 2012 | Published: 15 Aug 2012

Interactive Intelligence, Inc.

Building a Business Case for your Next-Generation QA Solution
sponsored by Calabrio, Inc.
WHITE PAPER: This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.
Posted: 21 Jun 2011 | Published: 21 Jun 2011

Calabrio, Inc.

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance
sponsored by Calabrio, Inc.
WHITE PAPER: This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process.
Posted: 12 Apr 2012 | Published: 12 Apr 2012

Calabrio, Inc.

A contact center manager's guide to integrating self-service
sponsored by inContact
EBOOK: Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.
Posted: 04 May 2011 | Published: 04 May 2011

inContact
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement