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IP Phones

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ALSO CALLED: IP Telephones, Internet Phones, Internet Protocol Phones, Internet Videophones
DEFINITION: Phones that make it possible to have a conversation where the signal is carried over the Internet or a dedicated network in IP packets, instead of over dedicated voice transmission lines.
IP PhonesReports
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Presentation: The BBC’s Unified Communications Strategy
sponsored by ComputerWeekly.com
PRESENTATION: Steve Shepherd, head of IT and business alignment at the BBC, explains how unified communications technology is transforming the BBC.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

ComputerWeekly.com

Faxing over IP Networks
sponsored by Global Knowledge
WHITE PAPER: This guide explores sending faxes over an IP network and some challenges you'll need to overcome.
Posted: 28 Jan 2014 | Published: 28 Jan 2014

Global Knowledge

Special Report on Cisco
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This special nine-page report from Computer Weekly, updated for 2014, analyses the challenges facing Cisco, its financial performance, the services it offers, its place in the IT market and its future strategy.
Posted: 17 Jan 2014 | Published: 17 Jan 2014

ComputerWeekly.com

Cisco Unified Communication Manager - Digit Manipulation
sponsored by Global Knowledge
WHITE PAPER: Review why we would need to modify either the calling-party or called-party number, or both, to accommodate the various dial-plans that a phone call might encounter. We will also reviewed the tools available to us, as well as the various locations the modifications can be performed.
Posted: 18 Jun 2013 | Published: 02 May 2013

Global Knowledge

Understanding Avaya IP Office Short Codes
sponsored by Global Knowledge
WHITE PAPER: This white paper provides a road map to understanding the programming and use of short codes in an Avaya IP Office system. It is based primarily on the codes used with the IPO 8.1 U-Law system with the Essential, Preferred, or Advanced Edition system licenses.
Posted: 17 Jun 2013 | Published: 01 May 2013

Global Knowledge

Unified Communication Manager - Class of Service
sponsored by Global Knowledge
WHITE PAPER: This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations.
Posted: 14 Feb 2013 | Published: 14 Feb 2013

Global Knowledge

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

RE/MAX Premier Realty Sets Itself Apart from the Competition with IP Telephony from ShoreTel
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how a converged communications system increased communications and connectivity for one organization, in turn helping them provide superior customer service and availability to their customers.
Posted: 06 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Report – Benchmarks for UC TCO
sponsored by ShoreTel - OLD
ANALYST REPORT: Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution – enabling organizations to properly evaluate competing solutions. It aligns their final decision with business needs, while understanding the effects of future requirements and functionalities.
Posted: 02 Aug 2012 | Published: 31 Jan 2012

ShoreTel - OLD

Changing the Conversation in the Workplace
sponsored by Alcatel-Lucent Enterprise
WHITE PAPER: Uncover analysis of the findings in two surveys revealing workers’ attitudes about employee engagement, productivity, and communication technologies.
Posted: 09 Feb 2012 | Published: 09 Feb 2012

Alcatel-Lucent Enterprise

The UC Adoption Report
sponsored by Azzurri
WHITE PAPER: This UC adoption report examines the results of conducted research looking at specific technologies currently used within large organizations. In addition, discover what UC can do for your organization, how to overcome the challenges UC presents, and how you can become a front runner.
Posted: 09 Jan 2012 | Published: 09 Jan 2012

Azzurri

The Results of the Right Network
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how a medical clinic slashed its phone service costs, improved security and service, and added four satellite offices without adding any more IT support.
Posted: 13 Dec 2011 | Published: 13 Dec 2011

Cisco Systems, Inc.

Best Practices for Assuring VoIP Performance
sponsored by AppNeta
WHITE PAPER: Since no two networks are exactly the same, no two network assurance programs will be either. Fortunately, PathView Cloud adapts to your needs, and provides a complete approach.
Posted: 07 Sep 2011 | Published: 07 Sep 2011

AppNeta

IP Telephony for Mid-Sized Companies : Current trends and what’s in store for the future
sponsored by Cisco Systems, Inc.
EGUIDE: This e-guide highlights the top 5 trends in enterprise IP telephony and how you can improve collaboration and reduce costs. Uncover what you can expect for the future of IP telephony, what SIP trunking really means and how to take full advantage of its benefits
Posted: 27 Jun 2011 | Published: 23 Jun 2011

Cisco Systems, Inc.

Investing in IP Phones: How to Control Costs, Now and Later
sponsored by Cisco Systems, Inc.
WHITE PAPER: Businesses that use voice over IP (VoIP) service and IP phones gain many advantages. No wonder desktop IP phones are used by more than a third of small and medium-sized businesses surveyed in Europe and North America. Continue reading to learn more and discover how to make the best investment through seven key questions.
Posted: 20 Jan 2011 | Published: 20 Jan 2011

Cisco Systems, Inc.

Six Ways to Rev Up Your Revenues, Using VoIP
sponsored by Cisco Systems, Inc.
WHITE PAPER: How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP).
Posted: 20 Jan 2011 | Published: 20 Jan 2011

Cisco Systems, Inc.

PBX Buying Guide: How to Choose the Right Phone System for Your Business
sponsored by Fonality Inc.
WHITE PAPER: While moving to an IP phone system will bring great advantages, the more options, features, functions and capabilities that are available, the more decisions the buyer has to make. That makes it crucial to thoroughly understand your needs before you buy. In this guide are seven steps to help in that process.
Posted: 16 Aug 2010 | Published: 16 Aug 2010

Fonality Inc.

Finding a Route to Recovery: Four Strategies
sponsored by Cisco Systems, Inc.
WHITE PAPER: Some small businesses are proactively finding roads to recovery, using network technology to reposition themselves. Their rules: Rethink the way business has been done, and accelerate recovery by investing in 21st-century technology that raises revenues, controls costs, and/or improves cash flow.
Posted: 19 Oct 2009 | Published: 19 Oct 2009

Cisco Systems, Inc.

Managed VoIP: More Cost Effective Than You Think
sponsored by Orange Business Services
WHITE PAPER: Currently over 600 Orange Business Services customers use their VPNs to transport voice and data. Some use a do-it-yourself model; others use a fully managed model. If you're looking for value, the fully managed approach is the less costly and higher quality alternative. Read this paper to find more details about pros and cons of each choice.
Posted: 21 Jul 2009 | Published: 21 Jul 2009

Orange Business Services

SIP: Myth versus reality
sponsored by Orange Business Services
WHITE PAPER: Modern packet-based communications are sweeping away traditional telephony standards and changing the way businesses stay connected. SIP, the latest IP enabler to hit the market, is often portrayed as the key to implementing more sophisticated, flexible voice and unified communications. But is that a fact, or merely well-publicized fiction?
Posted: 21 Jul 2009 | Published: 21 Jul 2009

Orange Business Services

A Buyer's Guide to IP PBX Options
sponsored by Alcatel-Lucent
WHITE PAPER: This white paper discusses the three alternative approaches to choosing the right IP-based telephony system and the key considerations you should consider to fulfill your critical business requirements.
Posted: 10 Sep 2007 | Published: 01 Feb 2007

Alcatel-Lucent

Headsets in an IP Telephony Environment: Enabling Real-Time Collaboration
sponsored by Plantronics, Inc.
WHITE PAPER: A well-chosen headset can help to enhance the VoIP experience even when the network is not performing optimally. Read this white paper to learn the benefits of evaluating and selecting the right headset for your VoIP environment.
Posted: 01 May 2007 | Published: 01 Sep 2006

Plantronics, Inc.

VoIP Basics for IT Technicians
sponsored by Fluke Networks
WHITE PAPER: VoIP brings a new environment to the network technician that requires expanded knowledge and tools to deploy and troubleshoot IP phones. This paper provides an introduction to VoIP technology and operation.
Posted: 21 Aug 2006 | Published: 01 Jul 2005

TOPICS:  IP Phones | VoIP
Fluke Networks
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