Contact Center Outsourcing

WHITE PAPER: This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

Posted: 15 May 2012 | Published: 15 May 2012

WHITE PAPER: If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.

Posted: 26 Apr 2012 | Published: 26 Apr 2012

WHITE PAPER: This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

Posted: 08 Aug 2011 | Published: 08 Aug 2011

WHITE PAPER: Phase 1 of the Government Data Centre Strategy Programme identified the feasibility of consolidating existing  Public Sector data centres and accelerating the provision of cloud computing to  the Public Sector (G-Cloud) and suitable offerings and procurement terms (Application Store) for all UK Public Sector organisations.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: The present need to radically cut public expenditure provides a once in a generation opportunity to transform the efficiency of the public sector. In order to achieve this, the public sector needs to radically change its current business processes to achieve greater efficiency.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: With IT spending recovering, the datacentre has never been more important to business strategy.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: It was the company that came from nowhere to revolutionise an entire industry. Dell, originally a provider of desktop PCs, was instrumental in changing the way that the IT business worked.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Businesses, charities and local authorities are looking to cut their overheads by sharing their IT infrastructure, CIOs at Computer Weekly’s 500 Club heard last week.

Posted: 25 Oct 2011 | Published: 25 Oct 2011

WHITE PAPER: Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.

Posted: 01 May 2012 | Published: 01 May 2012