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Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Hybrid ITSM: Because having one option isn't an option
sponsored by FrontRange Solutions Inc.
VIRTUAL ENVIRONMENT: This interactive resource discusses how you can make your business more efficient, compliant, and secured with the help of a hybrid IT service management solution.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Automating Your Microsoft World - Cloud Efficiencies
sponsored by N-able Technologies
WEBCAST: This informative video examines how you can leverage an automation manager to improve cloud efficiencies and streamline application performance and delivery.
Posted: 01 Oct 2013 | Premiered: Oct 1, 2013

N-able Technologies

Industrialised delivery: The next stage in outsourcing evolution
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast explores how your organization can achieve the true scale of outsourcing with industrialized delivery.
Posted: 10 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

Capacity Planning in your Software-Defined Data Center
sponsored by nlyte Software
VIDEO: This webinar will provide a brief overview of the SDDC (including virtualization of servers, storage and networking) and then will focus on the expanded role of critical facilities and its coordination with IT service management in the SDDC.
Posted: 12 Aug 2014 | Premiered: 17 Sep 2013

nlyte Software

The Agile Data Warehouse Webinar - Next Generation BI
sponsored by RightScale
WEBCAST: Watch this webinar and find out about the new approach to Business Intelligence (BI) that takes advantage of the cloud as a disruptive technology combined with next-generation software applications.
Posted: 24 Feb 2010 | Premiered: Feb 24, 2010

RightScale

PacketTrap MSP 6.0
sponsored by Dell Software
TRIAL SOFTWARE: PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management.
Posted: 24 Aug 2011 | Premiered: 23 Aug 2011

Dell Software

Keeping Service Desk Simple
sponsored by Nimsoft, Inc.
WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.
Posted: 11 Jul 2012 | Premiered: Jul 1, 2012

Nimsoft, Inc.

IBM CloudBurst: Simplifying the IT Environment for Better Productivity
sponsored by IBM
WEBCAST: In this video, Chris O'Connor of IBM discusses how companies are often hampered by the time-consuming assembly of different IT components.
Posted: 19 May 2011 | Premiered: May 19, 2011

IBM
 
 
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