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Service Cloud: Philips Success Story
sponsored by Salesforce.com
VIDEO: See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.
Posted: 16 Jul 2015 | Premiered: 16 Jul 2015

Salesforce.com

Contact Center Transformation
sponsored by Hewlett-Packard Company
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett-Packard Company

Mobile CRM Case Study: Siemens Adopts a Cloud-based Contact Center
sponsored by Five9
VIDEO: n this brief video, an employee of Siemens Shared Services describes the benefits his organization enjoys from a cloud-based contact center.
Posted: 01 Jun 2015 | Premiered: 22 Dec 2014

Five9

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Achieving Mobility for the SMB
sponsored by Dell Software
VIDEO: This brief video explores how investing in a hybrid cloud infrastructure can enable your employees to access work anywhere without putting any extra strain on your IT team or budget.
Posted: 07 Jul 2015 | Premiered: 21 Nov 2014

Dell Software

How to Benefit from Analyzing Virtualization Performance
sponsored by SearchServerVirtualization
VIRTUAL ENVIRONMENT: Culling the right performance data, from both physical and virtual servers, is a challenge unto itself; however, it's a challenge made all the more complicated when there's also no clear consensus on the tools and techniques for monitoring this performance. Luckily, this classroom can help.
Posted: 28 Jul 2014 | Premiered: 29 Jul 2014

SearchServerVirtualization

Harnessing the Power of Unified IT Monitoring
sponsored by CA Technologies.
VIDEO: This informative video details how technology can help you advance IT and your organization to help keep customers coming back.
Posted: 25 Jun 2014 | Premiered: 25 Apr 2014

CA Technologies.

The shift from servers to services: Charting your future in the cloud era
sponsored by Hewlett-Packard Company
WEBCAST: The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
Posted: 26 Nov 2013 | Premiered: Nov 26, 2013

Hewlett-Packard Company

Top Tips for Collecting, Storing, and Analyzing Operations Log Data
sponsored by Hewlett-Packard Company
WEBCAST: View this webcast to learn about an operations log intelligence program that enables you to easily collect, centralize, archive and search your log files. Watch now for a brief demonstration of this software and explore the many benefits it can offer your organization.
Posted: 09 Jun 2014 | Premiered: Jun 9, 2014

Hewlett-Packard Company
 
 
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