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Contact Center Outsourcing Multimedia (View All Report Types)
VoIP: Real Deployment Stories from the Field
sponsored by 8x8, Inc.
WEBCAST: This webcast features VoIP pioneer Bryan Martin, a seasoned VoIP veteran with real-world experience from thousands of successful deployments, detailing how VoIP-based technology has changed, where it is going, and where it might take companies like yours tomorrow. Watch now to learn more.
Posted: 23 Nov 2015 | Premiered: May 22, 2015

8x8, Inc.

Contact Center Transformation
sponsored by Hewlett Packard Enterprise
WEBCAST: This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Hewlett Packard Enterprise

Service Cloud: Philips Success Story
sponsored by
VIDEO: See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.
Posted: 16 Jul 2015 | Premiered: 16 Jul 2015

Why Innovation Matters: Discussing 8x8's Patents and Technologies
sponsored by 8x8, Inc.
VIDEO: Watch this informative webcast to hear executives from 8x8 reflect on their culture of innovation and discuss why it matters to customers and to the cloud communications industry. You'll find out how their patents and technologies have changed the business communications market.
Posted: 23 Nov 2015 | Premiered: 22 Jan 2015

8x8, Inc.

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011


Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013


Technical Support Services: Integrated Multivendor Support
sponsored by IBM
VIRTUAL ENVIRONMENT: This overview discusses how an integrated multivendor support service can provide lifecycle-based recommendations around which hardware should be kept on OEM maintenance and helps you streamline support by serving as a single point of contact. Get access now to see how this service can simplify your technical support.
Posted: 11 Nov 2015 | Premiered: 11 Nov 2015


Why Partnering with the Right People is a Necessity for Channel Programs
sponsored by Schneider Electric
WEBCAST: In the following webcast, learn about the importance of partnering with an effective IT services provider and uncover where you can turn for help in deciding which partner is right for your business. Access now and ensure that your business runs smoothly, even in the wake of new IT pressures like the third platform.
Posted: 30 Sep 2015 | Premiered: Sep 22, 2015

Schneider Electric

Podcast: Unleashing the Power of Big Data Analytics
sponsored by Unisys
PODCAST: In the following podcasts, listeners can enjoy hearing a data scientist's take on how big data analytics benefit IT and the organization at large.
Posted: 26 Oct 2015 | Premiered: Oct 26, 2015


Get Quick & Easy Access to IT Staffing with IM Link
sponsored by Ingram Micro
WEBCAST: This webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank.
Posted: 12 Dec 2013 | Premiered: Oct 25, 2013

Ingram Micro
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