Contact Center Outsourcing Multimedia

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May 20, 2013

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Contact Center Outsourcing Multimedia (View All Report Types)

Video: Deliver Your Customers the Right Answer at the Right Time sponsored by Oracle Corporation VIDEO: Access this video to discover how you can deliver the right answer at the right time to customers no matter the channel. From self-service website queries to social media and your contact center, providing consistent and relevant answers faster increases customer loyalty and reduces costs. Posted: 02 Jan 2013 \| Premiered: 31 Oct 2012 TOPICS: Contact Center Management \| Contact Center Services \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Making the IVR Work for You and Your Customers with Self Service Differentiation sponsored by inContact VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. Posted: 11 Aug 2011 \| Premiered: 11 Aug 2011 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| Customer Interaction Services \| Customer Loyalty \| IVR

ITSM classroom: How to run IT as a business sponsored by SearchCIO.com VIRTUAL SEMINAR: In this classroom, ITSM experts delve into topics that are top of mind for CIOs including how to run IT services as a business, apply lean principles to ITSM and shape the ITSM strategy around a product-centric view. Posted: 08 Mar 2013 \| Premiered: 11 Mar 2013 TOPICS: CIOs \| Data Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL

Dell/Intel Thought Leadership video: IT Reinvention and Cloud Computing sponsored by Dell, Inc. WEBCAST: Cloud computing provides companies with the means to tailor solutions to specific needs and deliver on-demand services for a more agile, flexible and scalable business. Discover how the growing needs of businesses are driving cloud adoption and the reinvention of IT in this webcast. Posted: 14 Mar 2012 \| Premiered: Mar 14, 2012 TOPICS: Cloud Computing \| Data Center Management \| IT Infrastructure \| IT Services \| IT Spending \| Server Virtualization

Enterprise Cloud Services video sponsored by Hewlett-Packard Limited VIDEOCAST: Watch this brief videocast to discover the challenges you face when your IT system isn't performing at the level it should be, then learn how bridging the gap through cloud computing can help you get the most value out of your IT systems and gain a competitive edge. Posted: 16 Aug 2012 \| Premiered: Aug 16, 2012 TOPICS: Cloud Computing \| Cloud Management \| IT Services \| IT Systems

Best Practices for Developing a Cloud Managed Services Business sponsored by N-able Technologies PODCAST: This podcast addresses the unique challenges and best practices for different types of cloud providers, their success stories, and how you can differentiate your cloud managed services. Posted: 27 Feb 2013 \| Premiered: Feb 27, 2013 TOPICS: Business Service Providers \| Cloud Computing \| Cloud Management \| Hosting Services \| ISVs \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Telecommunications Services \| VARs

Podcast: Why SAP ERP As A Platform For Growth? sponsored by itelligence, Inc. PODCAST: Midsized organizations are challenged to strike the right balance between reducing costs and making targeted investments for future success. This session teaches you how to optimize the implementation of your ERP deployment for maximum gain. Posted: 14 Oct 2010 \| Premiered: Oct 14, 2010 TOPICS: Business Management \| Capacity Planning \| Cost Benefit Analysis \| ERP \| ERP Software \| IT Management \| IT Outsourcing Services \| Manufacturing \| Manufacturing Software \| Manufacturing Systems \| ROI \| SAP (Product) \| Software Selection \| Supply Chain Intelligence \| Supply Chain Management \| Vendor Selection

Network-Aware End-to-End Service Management - Demo sponsored by Microsoft PRODUCT DEMO: This is a demo of an end to end service management solution that spans the entire infrastructure. Posted: 02 Nov 2007 \| Premiered: 01 Nov 2007 TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Accelerate Your Data Processing in the Cloud with Amazon Web Services and RightScale sponsored by RightScale WEBCAST: In this Webinar, we show you how to improve your processing of real time financial analytics with RightScale and AWS. We show a live demonstration of how a hedge fund would run a scalable grid application environment that is automated, resilient to errors, and auditable. Posted: 06 Apr 2010 \| Premiered: Mar 17, 2010, 12:00 EDT (16:00 GMT) TOPICS: Cloud Computing \| Data Management \| Distributed Computing \| Distributed Data Management \| Grid Computing \| IT Services

Protecting Your Multi-Platform Network: The New Wave of Attacks sponsored by ESET WEBCAST: Join us to examine some of the malware risks associated with heterogeneous computing environments and solutions to protect your valuable business assets. Posted: 20 Jun 2011 \| Premiered: Jun 20, 2011 TOPICS: Cybersecurity \| IT Management Services \| Malware \| Mobile Device Management \| Network Security \| Security Threats

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