Customer Support Multimedia

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May 26, 2012

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Customer Support

Customer Support Multimedia (View All Report Types)

Accela Video Whitepaper: Differentiate Your Company with Complete CRM sponsored by Oracle Corporation VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. Posted: 05 Apr 2010 \| Premiered: 05 Apr 2010 TOPICS: Business Intelligence \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Self-Service \| Customer Service \| Social Networking \| Web 2.0

Adapt your contact center for increased customer satisfaction sponsored by inContact VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| IVR

Outperforming with a higher AQ sponsored by IBM WEBCAST: Learn how raising your AQ leads to impressive business benefits. Posted: 27 Oct 2011 \| Premiered: 27 Oct 2011 TOPICS: Business Activity Monitoring \| Business Intelligence \| Business Performance Management \| Customer Service \| Data Analytics \| Risk Management \| Social Networking

Improving the Workplace with Custom Apps and Tablets sponsored by BlackBerry VIDEO: Tablets have received a lot of hype, and many companies are unsure whether the productivity benefits justify their investment in this technology. This video describes an application one organization implemented on their tablets and reveals the feedback they received from employees. Posted: 05 Apr 2012 \| Premiered: 05 Apr 2012 TOPICS: Customer Service \| Laptop Computers \| Mobile Device Management \| Mobile Workers \| Personal Computers \| Sales \| Sales and Marketing Software \| Tablet PC

Webinar: Increase Call Center Service and Efficiency: Insight into one company’s approach sponsored by NACR WEBCAST: Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible. Posted: 14 Feb 2012 \| Premiered: 14 Feb 2012 TOPICS: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Understanding the Value of Customer Experience Management sponsored by OpenText WEBCAST: This webcast discusses how to understand customer perspective, increase customer lifetime value, and ultimately maximize the value of customer experience management (CEM). Posted: 02 Apr 2012 \| Premiered: 02 Apr 2012 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Leveraging Web Content Management for Improved Online Marketing sponsored by OpenText WEBCAST: This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives. Posted: 05 Apr 2012 \| Premiered: 05 Apr 2012 TOPICS: Content Management \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Satisfaction \| Online Marketing \| Web 2.0 \| Web Content Management

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor sponsored by Infor CRM VIDEO: Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: CRM \| CRM Analytics Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Dashboards

Video: Smith & Nephew talk about why they outsourced with HP to provide a finance and administration BPO services platform for growth and competitiveness sponsored by Hewlett-Packard Limited WEBCAST: This brief webcast highlights how one organization leveraged HP's business process outsourcing as a platform for growth and competitiveness. Challenges and opportunities of outsourcing financial business processes are explored. Posted: 17 Apr 2012 \| Premiered: 17 Apr 2012 TOPICS: Business Management \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Financial Management \| Financial Services \| Outsourcing

Comindware Tracker: Workflow Automation & Issue Tracking Software sponsored by Comindware SOFTWARE DOWNLOAD: Download this software to learn how Comindware Tracker™ provides you with a web-based system where multiple teams and departments can streamline and manage workflow processes, track issues, collaborate, and manage team tasks and projects much more efficiently than with email and less flexible issue tracking systems. Posted: 02 Apr 2012 \| Premiered: 02 Apr 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Collaboration \| Project Management \| Project Management Software \| Workflow Management Coalition \| Workflow Software

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