Customer Support

WHITE PAPER: Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy.

Posted: 08 Nov 2010 | Published: 08 Nov 2010

WHITE PAPER: The new economics of terminal emulation enables organizations to cut costs from the IT infrastructure while continuing to provide users with a productive, innovative, fully de-risked and supported working environment.

Posted: 06 Apr 2011 | Published: 06 Apr 2011

WHITE PAPER: How to have a successful customer relationship management (CRM) implementation.

Posted: 23 May 2011 | Published: 23 May 2011

WHITE PAPER: Access this essential white paper to learn how to implement an effective dispatch strategy in your help desk. Learn about benefits like efficient ticket handling, increased credibility with your clients and more.

Posted: 25 Apr 2012 | Published: 25 Apr 2012

WHITE PAPER: There is a new customer with which every online business must contend. Armed and empowered, they are leveraging a multitude of channels and a myriad of devices to stay “connected” to their favorite sites. What makes the connected customer tick? Find out in this paper by Lauren Freedman of the e-tailing group.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: Learn twelve criteria to help you identify and select an ERP solution that fits your business needs. Find the right ERP provider that will help you implement quickly and achieve business objectives.

Posted: 21 Feb 2008 | Published: 21 Feb 2008

WHITE PAPER: The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time.

Posted: 24 Dec 2008 | Published: 24 Dec 2008

WHITE PAPER: With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.

Posted: 18 May 2012 | Published: 18 May 2012

WHITE PAPER: Access this white paper for the top ten considerations for selecting a remote monitoring and management solution that will streamline management processes to allow for business growth while also increasing services levels.

Posted: 27 Apr 2012 | Published: 27 Apr 2012