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Customer Support White Papers (View All Report Types)
 
Best Practices for Chat Deployments
sponsored by Oracle Corporation
WHITE PAPER: This guide explores multiple best practices for successful chat deployments that can lead the way to a customizable solution for your enterprise. Read on to learn how fine-tuning your chat deployment can increase both customer satisfaction and loyalty, and ultimately increase revenue.
Posted: 10 Sep 2015 | Published: 30 Sep 2013

Oracle Corporation

Strategic Considerations When Building Customer Service for The Next Decade
sponsored by Microsoft
WHITE PAPER: How can organizations keep up with today's mercurial customer service landscape? Access this white paper to uncover a practical approach to creating a customer service strategy while considering the issues that affect customer service today and for the next few years
Posted: 28 Jan 2016 | Published: 30 Nov 2015

Microsoft

Enabling New Levels of Customer Engagement with Predictive Analytics
sponsored by IBM
WHITE PAPER: In this white paper you will learn how the financial industry is benefitting from advances in analytic targeting. Click through now to explore how bankers are gaining deeper insights into consumers to create personalized, rewarding experiences for digital-savvy customers.
Posted: 26 Jan 2016 | Published: 26 Jan 2016

IBM

Best practices for a seamless Omnichannel Customer Experience
sponsored by Genesys
WHITE PAPER: It is critical that you consider how to design a memorable experience in the customer lifecycle that maps to the needs of your particular customer segment and aligns to your brand values. Download this white paper now to uncover six best practices to help you design and implement that experience.
Posted: 12 Feb 2016 | Published: 12 Feb 2016

Genesys

E-Commerce Merchandising and Catalog Technology Capabilities
sponsored by Oracle Corporation
WHITE PAPER: Unified admin tools simplify management of your catalog, pricing, content, merchandising, promotions, and more. Access this data sheet and learn how to make e-commerce edits easily with a rich-text editor that supports full HTML markup, arrange products manually with simple drag and drop tools, and more.
Posted: 28 Jan 2016 | Published: 28 Jan 2016

Oracle Corporation

Selling with Social: New Research to Improve Online Sales
sponsored by Bazaarvoice
WHITE PAPER: In this white paper you will examine who is generating and using consumer-generated content, where they are using it, and how it is impacting offline buying behavior. Read on to explore the findings of this study and recommendations on how to apply these insights to your own marketing endeavors.
Posted: 03 Dec 2015 | Published: 03 Dec 2015

Bazaarvoice

Expert Advice for Boosting CRM: Stop Reading Infographics and Start Selling
sponsored by Microsoft
WHITE PAPER: In this infographic, you will discover how to optimize your valuable time as an enterprise CIO, and foster best-in-class CRM. Read on to discover how to better nurture leads and make the best use of your time in growing your business, and find out how to boost your CRM in just minutes.
Posted: 22 Dec 2015 | Published: 22 Dec 2015

Microsoft

7 Requirements For Effective Customer Experience Management
sponsored by Kofax, Inc.
WHITE PAPER: In this white paper, learn how communication management software (CCM) can optimize scheduled and ad-hoc customer communications. Additionally, see 7 questions to ask before adopting CCM.
Posted: 14 Dec 2015 | Published: 14 Dec 2015

Kofax, Inc.

Top 10 Questions to Ask Your Cobrowse Vendor
sponsored by Oracle Corporation
WHITE PAPER: What do you need to know before selecting an online customer service option? Access this helpful white paper ot get 10 questions you should ask your Cobrowse vender to determine whether a web based customer service solution is right for you.
Posted: 10 Mar 2015 | Published: 31 Dec 2014

Oracle Corporation

The Shift to Customer Centricity in the Contact Center
sponsored by Avaya
WHITE PAPER: In this infographic, you'll find statistics from one contact center research report that reveal new customer expectations. Learn how to address consumer needs by driving change in the contact center.
Posted: 11 Dec 2015 | Published: 11 Dec 2015

Avaya
 
 
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