Customer Support

WHITE PAPER: With the widespread adoption of mobile technologies and social media, businesses have been given a plethora of fresh information on customer wants and needs. Review this paper to learn about how you can utilize these new information resources to maximize customer experience and transform your business strategy for enhanced profitability.

Posted: 06 Jul 2012 | Published: 06 Jul 2012

WHITE PAPER: One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

Posted: 10 Oct 2012 | Published: 10 Oct 2012

WHITE PAPER: The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience.

Posted: 14 Dec 2012 | Published: 14 Dec 2012

WHITE PAPER: Access this white paper to learn the top ten considerations for selecting the right remote monitoring and management solution. Read on to discover how your organization can take advantage of features like remote desktop monitoring, trouble ticket tracking and more.

Posted: 21 Aug 2012 | Published: 21 Aug 2012

WHITE PAPER: The relationship a business has with its customers is integral to its success. Recently, the way customers relate to organizations has changed dramatically because of new technologies and expectations. Consult this white paper to learn more about how you can streamline your processes and improve your customer relationship with the changing trends.

Posted: 09 May 2013 | Published: 09 May 2013

WHITE PAPER: Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.

Posted: 17 Jan 2013 | Published: 31 Aug 2012

WHITE PAPER: To keep customers happy, businesses need to be able to streamline their commercial transportation - a process that has become alarmingly complex and globalized. Read on to learn how to achieve greater transportation management efficiency today.

Posted: 01 Feb 2013 | Published: 03 Nov 2011

WHITE PAPER: In today's technological environment, companies need to harness the power of new technologies in order to keep up with the increase of channels used to service today's customer.  As a result, businesses are moving to the cloud for easier application deployment.  Check out this white paper for best practices for customer service in the cloud.

Posted: 08 Apr 2013 | Published: 30 Nov 2012

WHITE PAPER: This insightful resources explores the changing landscape of email marketing and explains why customer engagement, rather than permissions, is the most valuable asset you have for effective customer relationship management and successful marketing campaigns.

Posted: 08 May 2013 | Published: 31 Dec 2012

WHITE PAPER: Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.

Posted: 11 Oct 2012 | Published: 11 Oct 2012