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Customer Support Reports
Case Study: Mobilizing the Business with a Single View of Location
sponsored by Esri
CASE STUDY: Find out how a top energy company overcame their uncertainty over which address and location records were correct. Read on and learn how a geographic information system (GIS) can help you streamline a more accurate, compliant workflow.
Posted: 24 Sep 2015 | Published: 24 Sep 2015


Top Three Contact Center Challenges Solved in the Cloud
sponsored by Earthlink.
WHITE PAPER: Many organizations are turning to the cloud to solve them, but is that the best route? Find out in this in-depth white paper how the cloud could be the answer to contact center qualms. Continue reading to examine 8 insider tips for seamlessly moving to the cloud.
Posted: 17 Sep 2015 | Published: 17 Jul 2015


Infographic: How Modern Service Provides a Competitive Advantage
sponsored by Oracle Corporation
RESOURCE: This infographic showcases the importance of embracing knowledge management to equip your customer service reps to support customer expectations. By following 4 steps, learn how a seamless communication channel can drive your competitive advantage.
Posted: 09 Sep 2015 | Published: 09 Sep 2015

Oracle Corporation

Which Contact Center as a Service Provider is Best for Your Organization's Needs?
sponsored by 8x8, Inc.
ANALYST REPORT: This analyst report provides an inside look into this season's CCaaS market, evaluating 9 leading providers in the industry. View now to compare the strengths, weaknesses, and capabilities of these CCaaS solutions to uncover which would be the best fit for your organization's specific use case.
Posted: 23 Nov 2015 | Published: 15 Oct 2015

8x8, Inc.

How the Cloud can Drive up Customer Engagement and Let Staff work more Flexibly
sponsored by IP Solutions
WHITE PAPER: In this white paper, you'll learn how the cloud can bring the contact center to your employees and let customers choose when, how and where they want to contact you. Find out how it also allows you to acquire new technologies and channels.
Posted: 30 Sep 2015 | Published: 30 Sep 2015

IP Solutions

Research Report: What Makes a Winning Sales Team in 2015?
sponsored by
RESEARCH CONTENT: What does the age of buyer sophistication mean for today's sales teams, and which practices separate thriving sales leaders from those merely treading water? Access this research report, which synthesizes responses from 2372 global sales leaders to determine 4 key trends for the present and future of the sales industry.
Posted: 17 Sep 2015 | Published: 17 Sep 2015

Camera Streaming Takes the "Hard" Out of Remote Hardware Support
sponsored by Citrix GoToAssit SeeIt
WHITE PAPER: In this white paper, you will learn how to expand your support reach using live camera streaming. Read on to get an exclusive look at 5 mobile streaming use cases and open up opportunities for improved customer service and new lines of business.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Leverage Mobile Video Streaming to Deliver Support Personnel
sponsored by Citrix GoToAssit SeeIt
WHITE PAPER: In this white paper, you will learn how to leverage the video capabilities present in mobile devices to deliver customer services and deploy support personnel faster than ever before. Access this paper to deliver less downtime, faster time-to-issue resolution, and reduced service and support costs.
Posted: 24 Nov 2015 | Published: 31 Jul 2015

Alabama Natural Gas Distributor Energizes Sales Force with OpenText
sponsored by OpenText
CASE STUDY: Discover how Alagasco was able to increase employee productivity and enhance service with a centralized content management system integrated with their SAP. Read on to learn if this solution could be right for your organization.
Posted: 29 Oct 2015 | Published: 31 Dec 2014


The Five Drivers of the Successful Modern Sales Force
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: This helpful guide provides 5 drivers of a successful modern sales force. Read on to see how these drivers can help you sell more and sell better in the new age of customer service.
Posted: 24 Sep 2015 | Published: 31 Dec 2014

Oracle Corporation UK Ltd
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