As customer experience is being elevated to a top-executive commitment, the customer engagement center/contact centre is uniquely positioned to be at the epicenter of the customer experience revolution. Get this research note on Gartner predictions for 2014 and beyond.
Customers expect a seamless experience, regardless of where reps are located – making mobile more essential than ever. This whitepaper considers 5 reasons why mobile should be part of your service strategy.
This whitepaper examines the critical factors organizations must consider when it comes to meeting the balance between improving end-user engagement and maintaining proper security, focusing on the importance of strong identity and access management.
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