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Gumala Aboriginal Corporation Establishes a Platform for Growth with CRM Solution
sponsored by NEC
CASE STUDY: Find out how an industry-leading automated and integrated CRM solution has helped one organization reduce manual data entry and has optimized their contact center.
Posted: 20 Nov 2014 | Published: 31 Dec 2013

NEC

5 Ways to Get Started with Big Data
sponsored by IBM
WHITE PAPER: Uncover the top 5 use cases that can be your first step into utilizing big data effectively.
Posted: 03 Dec 2014 | Published: 30 Jun 2014

IBM

Professional Sports Organization Adopts CRM to Boost Asset Management
sponsored by NEC
CASE STUDY: Find out how integrating CRM software with an organization's existing systems helped them better manage and track both its assets and its relationships with supporters, members, sponsors and suppliers.
Posted: 25 Nov 2014 | Published: 31 Dec 2013

NEC

Western Union Implements Enterprise Data Hub on its Path to Deliver an Omni-channel Customer Experience
sponsored by Cloudera
CASE STUDY: Western Union dives into their Hadoop implementation experience.
Posted: 24 Nov 2014 | Published: 31 Dec 2013

Cloudera

The Challenges of a CRM Upgrade
sponsored by NEC
VIDEO: Find out how you can benefit from a CRM upgrade, without crumbling under the pressure of the move.
Posted: 21 Nov 2014 | Premiered: 27 Nov 2013

NEC

Five Ways to Make Service Easy for Today's Customers
sponsored by Salesforce
WHITE PAPER: Customers now expect your company to solve their issues quickly and give them the capability to find solutions easily on their own. This informative resource gives 5 ways to make service easy for today's customers.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

Salesforce

Customer Service - Beyond the Call Center
sponsored by Salesforce
WHITE PAPER: 61% of customers preferring assistance over the phone and 60% over email, so many companies are looking to contact centers for service solutions. This white paper breaks down the essentials of contact centers into key topics, such as understanding the modern customer and defining customer service without a call center.
Posted: 02 Sep 2014 | Published: 02 Sep 2014

Salesforce

The unlikely origins of online banking
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Bryan Johnston, former CEO of TSB Northern Ireland, tells the story behind the bank's development of the first online real-time banking system in Europe.
Posted: 12 Sep 2014 | Published: 12 Sep 2014

ComputerWeekly.com

A Communications Solution to Bank On: Summerland Credit Union
sponsored by NEC
CASE STUDY: Find out how advanced call center software helped one organization support staff communications needs in addition to business productivity and customer service drivers.
Posted: 21 Nov 2014 | Published: 31 Dec 2011

NEC

Delivering Positive Multi-Channel Customer Experiences
sponsored by Microsoft India
EGUIDE: This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

Microsoft India
 
 
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