Customer Support

WHITE PAPER: This white paper discusses leveraging frequent engagement to help increase the number of brand advocates – loyal customers who help market, sell, recommend or even service products. Inside, discover the unique challenges and opportunities brand advocates can provide.

Posted: 25 Apr 2011 | Published: 25 Apr 2011

INFORMATION CENTER: In this e-book, you'll hear directly from real-world customer experience management practitioners, who share some of the steps you can take today to develop an online customer experience competency. Learn how to take a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success.

Posted: 24 Jan 2011 | Published: 24 Jan 2011

WHITE PAPER: This report from Aberdeen looks at how leading companies are using business intelligence (BI) to achieve superior performance in sales management, customer service and financial efficiency. Read how your organization can achieve similar performance by following specific steps and actions.

Posted: 24 Jan 2012 | Published: 24 Jan 2012

WEBCAST: IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management.

Posted: 08 Dec 2011 | Premiered: 08 Dec 2011

WHITE PAPER: This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

Posted: 10 Jan 2011 | Published: 10 Jan 2011

WHITE PAPER: When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, serving up just as much socially driven info as static, always-there web content. This white paper outlines smarter commerce.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WHITE PAPER: Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.

Posted: 24 Jan 2011 | Published: 24 Jan 2011

WHITE PAPER: Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention.

Posted: 16 Dec 2011 | Published: 16 Dec 2011