Business of Information Technology  >   Business Processes  >  

Customer Support

RSS Feed    Add to Google    Add to My Yahoo!
Customer Support Reports
Connecting the Dots Between Marketing, Sales and Service to Nimbly Manage a Complete Customer Journey
sponsored by bpm'online
EBOOK: Most likely, your sales and marketing teams aren't quite on the same page. Learn how increasing collaboration between marketing, sales and customer service leads to an increased ROI, better customer tracking, and ensures that the right team is on the job at the right time.
Posted: 30 Aug 2016 | Published: 31 Dec 2015


What’s the Easiest First Step to Omnichannel? Surprise—It’s Your IVR!
sponsored by Genesys
WEBCAST: Omnichannel is the new norm in self-service, but not everyone is quite on board yet. In an upcoming webinar, experts will provide insights into omnichannel opportunities. Register to learn the best approach to delivering omnichannel self-service.
Posted: 28 Sep 2016 | Premiered: Oct 19, 2016


Business Customer Strategies for a Complex World
sponsored by UXC Oxygen
WHITE PAPER: Taming complexities behind the customer journey requires your consolidation of each model, channel, and market. Discover ways to make your commerce channels profitable by having the right infrastructure in place.
Posted: 14 Jul 2016 | Published: 14 Jul 2016

UXC Oxygen

Measuring Customer Support Case Deflection & Self-Service Success
sponsored by Coveo
WEBCAST: Access this webinar to learn how to measure case deflection and self-service success, the differences between the two, and provide customers with the support they expect in order to grow and maintain retention rates.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016


Three Steps to a Winning Consumer Loyalty Strategy
sponsored by Marketo
EBOOK: Customer loyalty, or retention, isn't just the key to success, it's vital and your business' continuation depends on it. Access this e-book to learn how to reimagine your customer loyalty strategy in three easy steps. You'll also learn how to identify your most loyal customers, personalize experiences just for them, and more.
Posted: 21 Oct 2016 | Published: 21 Oct 2016


Using HANA for Digital Transformation
sponsored by SAP
EGUIDE: The ability to process rapid-firing reams of IoT data can help you make it in our mobile-, social-, and cloud-driven era. In this guide, learn from experts how you (and how certain tools) can provide a smooth, effective digital transformation for maximum benefits.
Posted: 11 Jul 2016 | Published: 04 Jul 2016


Scaling the Great Wall: How to Deliver Superior Web Performance to End Users in China
sponsored by Catchpoint Systems Inc.
EBOOK: 22% of the world's web users live in China, representing the largest eCommerce market, but it poses several problems. Access this e-book to learn about the unique challenges facing Internet content providers looking to expand their presence in the Chinese market.
Posted: 22 Sep 2016 | Published: 31 Dec 2015

Catchpoint Systems Inc.

4 Ways to Drive Service Innovation with the Internet of Things
sponsored by IBM
WHITE PAPER: Explore how organizations across multiple industries are using real-time insights to deliver better services to clients with an IoT approach to data collection and use. Uncover 4 ways to improve services with IoT and get real-world examples of how organizations from around the world are already using analytics to unlock the power of IoT data.
Posted: 19 Sep 2016 | Published: 31 Dec 2014


Five Simple Strategies to Make Your Contact Center a Success
sponsored by Genesys
WHITE PAPER: Discover ways to help agents provide quality support at low costs by supplementing with self-service automation, moving to the cloud, making customer data readily available, and more.
Posted: 12 Oct 2016 | Published: 12 Oct 2016


Financial Services: Creating the Connected Customer Experience
sponsored by Avaya TSG
WHITE PAPER: Success in the financial services industry means creating a connected customer experience in every interaction, in every part of the institution. This guide walks you through each step and the different roles to be played in creating connected customers.
Posted: 30 Jun 2016 | Published: 30 Jun 2016

Avaya TSG
Visit - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2016, TechTarget | Read our Privacy Statement