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Analyst Predictions 2014: Customer Support and the Engaged Enterprise
sponsored by Genesys
ANALYST REPORT: As customer experience is being elevated to a top-executive commitment, the customer engagement center/contact centre is uniquely positioned to be at the epicenter of the customer experience revolution. Get this research note on Gartner predictions for 2014 and beyond.
Posted: 02 Jul 2014 | Published: 15 Nov 2013

Genesys

Case Study: A CRM Solution Improves Collaboration, Services and Revenue
sponsored by Microsoft India
WHITE PAPER: This case study tells the story of how one organization overcame sales and customer service challenges by deploying a new CRM solution that improved collaboration between sales and marketing, enhanced customer service, and increased revenue, productivity and efficiency.
Posted: 17 Jun 2014 | Published: 31 May 2013

Microsoft India

Merchandising Moments of Influence
sponsored by IBM
WHITE PAPER: This informative resource that identifies some of the precursor moments that lead to merchandising success, including the customer, assortment, price, and more.
Posted: 01 May 2014 | Published: 31 Oct 2013

IBM

Move Forward: Create a More Satisfying and Productive Omni-channel Experience
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out why so many are turning to the power of advanced information management and analytics (IM&A), in order to improve their understanding of consumers and deliver a seamless and more satisfying omni-channel experience.
Posted: 03 Jul 2014 | Published: 30 Jun 2014

Hewlett-Packard Company

How-To Guide: Top Ways to Optimize Your Contact Center Investment
sponsored by Cisco
WHITE PAPER: Find out what you need to know to ensure your contact center runs to the best of its ability.
Posted: 16 Jun 2014 | Published: 31 Dec 2013

Cisco

Why CIOs Need to Take Control of Customer Data
sponsored by Informatica
WHITE PAPER: This executive brief examines the business implications of unintegrated customer data and outlines how CIOs and other senior IT managers are ideally positioned to take control of customer data with data management technologies.
Posted: 27 Mar 2014 | Published: 31 May 2013

Informatica

Customer Video: AAA NCNU
sponsored by Workday
WEBCAST: Watch this concise webcast now to discover the single tool which integrates HR's and the financial department's information, so you can have transparent, real-time access to your data.
Posted: 22 Apr 2014 | Premiered: Oct 17, 2013

Workday

Rethinking Omni-Channel Merchandise Optimization in the Connected-Customer Era Webinar
sponsored by IBM
WEBCAST: This webcast follows along with the PACE (pressures, actions, capabilities, and enablers) framework to better understand how organizations are optimizing merchandising to avoid pitfalls and achieve greater success.
Posted: 30 Apr 2014 | Premiered: Apr 30, 2014

IBM

How to Achieve a Well-Oiled Contact Center
sponsored by Salesforce
PRESENTATION TRANSCRIPT: Uncover key applicable contact center optimization tips so you can create happy customers, and continue to do business with them in the future.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Salesforce

Store Without Walls: HowMobile Bridges Physical andElectronic Commerce
sponsored by Toshiba
WHITE PAPER: This white paper explains the opportunity that mobility offers in terms of enhancing operations and processes across the entire shopping experience. This allows retailers to empower managers, associates and consumers today while future-proofing their business against ongoing technological advancements and evolving consumer preferences.
Posted: 06 May 2014 | Published: 31 Jan 2013

Toshiba
 
 
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