How the MLB hit a customer service grand slam
It didn’t take long for businesses to recognize the potential value of social media sites like Facebook and Twitter.
Now, another hugely popular site has piqued their interest: Pinterest. But is Pinterest mature enough for social CRM? Can you incorporate it into your overall CEM strategy?
In this expert e-guide, discover how you can formulate a winning social CRM strategy, and knock your customers’ expectations out of the park. Tap into why Pinterest is piquing the interest of businesses now harnessing the interactive value of social media.
Plus, we give you an exclusive look at how MLB teams engage with their customers via personalized mobile push updates, and foster a loyal customer base via social media outlets and fan feedback.