Gain Social Insight: Connect Business And IT into One Conversation
Businesses have mountains of structured and unstructured data that is a goldmine for IT -- this information can reveal trends and insights before users experience problems. While historically IT service management (ITSM) has revolved around managing tickets, it's time to take a proactive approach with social ITSM.
This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster through:
- Social collaboration
- Employee self-service
- Turbo-charged analytics