T-Carrier Systems Reports

EGUIDE: In this e-guide, we look at Finland and how state investment is being used in a milestone project involving public and private sector organisations to understand the applications of the technology. And we hear how Spanish bank BBVA is examining the complex financial problems that could be solved by quantum computing.

Posted: 15 Mar 2021 | Published: 15 Mar 2021

RESEARCH CONTENT: This report from KPMG identifies three priorities for organisations to embrace to drive better, quicker and more certain returns.

Posted: 08 Feb 2021 | Published: 28 Nov 2018

EGUIDE: Ludo Houdenaert distils a lifetime of experience on managing performance in the IT department into this collection of short, digestible articles, written especially for Computer Weekly.

Posted: 08 Feb 2021 | Published: 28 Sep 2016

WHITE PAPER: Read through this exclusive white paper to find out about data breaches and what you can do to protect yourself, as well as three real-life examples of what can happen when your IT systems are attacked.

Posted: 21 Jan 2014 | Published: 31 Oct 2012

WHITE PAPER: Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.

Posted: 16 Nov 2011 | Published: 16 Aug 2011

WHITE PAPER: In this white paper, you'll find tips and strategies for maintaining an open and flexible IT system that will increase the efficiency of your enterprise. Learn how leveraging design, operate, maintain (DOM) can facilitate an easy transition to an open IT system.

Posted: 11 Jan 2012 | Published: 11 Jan 2012

EGUIDE: By focusing on software and the cloud, the underpinnings of collaboration are shifting away from inflexible custom hardware. Learn how small vendors are shaping the growth of web-based real-time communications (WebRTC), and why it's time you start to rethink your approach to enterprise video.

Posted: 15 Aug 2016 | Published: 10 Aug 2016

CASE STUDY: This exclusive case study discusses how a global recruitment firm was able to use a VPN solution to provide branch offices and mobile workers with reliable and high-performing network resources, allowing them to stay connected, productive, and efficient.

Posted: 20 Jun 2014 | Published: 20 Jun 2014

CASE STUDY: Access this case study to learn how a BlackBerry solution helped the RFDS Western Operations team overcome challenges, and enabled them to provide the state population with the necessary medical support.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.

Posted: 12 Oct 2011 | Published: 12 Oct 2011

WEBCAST: This brief video offers key insight to help you select the server-class uninterruptible power supply (UPS) that meets your short- and long-term business needs.

Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

EZINE: Agile and lean are the cornerstones of many a successful IT strategy, but what if a CIO works in a sector that hasn't yet embraced the agile enterprise?

Posted: 06 Sep 2013 | Published: 06 Sep 2013

EGUIDE: Did you know that 61% of consumers must interact with a company on multiple channels to resolve a customer service issue? And did you also know that Salesforce has brought new capabilities to Service Cloud, aiming to help unify fragmented customer journeys? View this guide to learn about them, it's pricing and availability.

Posted: 20 Jul 2016 | Published: 19 Jul 2016

EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide.

Posted: 18 Nov 2021 | Published: 21 Nov 2019

CASE STUDY: Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

Posted: 01 Jul 2008 | Published: 01 Jul 2008

EBOOK: This Technical Guide explores the disconnect between UC applications and how employees in sales, marketing, customer service and other departments do their job. It also discusses how vendors are working to integrate UC capabilities in popular work software, like customer-management applications, on both desktop and mobile devices.

Posted: 12 Jan 2015 | Published: 12 Jan 2015

EGUIDE: This guide was designed to help you shorten your data storage problem list using hyper-converged infrastructure (with 4 pertinent problems highlighted), and also includes an HCI supplier roundup from TechTarget's 2018 HCI technology and market survey. Read on to jump-start your infrastructure improvements now.

Posted: 26 Jul 2018 | Published: 23 Jul 2018

EGUIDE: This expert E-Guide discusses the benefits of SIP trunking and highlights best practices to address the potential challenges.

Posted: 27 Sep 2011 | Published: 27 Sep 2011

WHITE PAPER: Smart metering is increasingly being seen as a tool through which regulators and network operators will be able to shape electricity demand patterns in the future.

Posted: 06 May 2008 | Published: 01 Jan 2007

WHITE PAPER: This brief white paper examines multiple case studies that demonstrate how smarter computing - the idea of transforming IT to deliver breakthrough economics and support innovation - offers improved IT economics. The case studies inside cover different IT domains — optimized systems, federated data, cloud and new service delivery models.

Posted: 14 Feb 2012 | Published: 14 Feb 2012

PODCAST: A Social Business enables its employees – and customers – to more easily find the information and expertise they seek. Access this podcast series for an in-depth guide to establishing a Social Business for real-time communication and collaboration.

Posted: 16 Nov 2011 | Premiered: Nov 16, 2011

WHITE PAPER: When deciding on a complex Unified Communications solution, it's important to choose one that will provide complete service management during new deployments and support for all ongoing operations throughout your company's communication system.

Posted: 30 Jul 2014 | Published: 31 Dec 2013

EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.

Posted: 05 Dec 2012 | Published: 05 Dec 2012

WHITE PAPER: This report examines how IT decision-makers and staff in large organizations view and approach UCC today. What are their project priorities? How do they respond to market pressures? Find the answers to these questions, and more.

Posted: 12 Jun 2013 | Published: 12 Jun 2013