How new CEM capabilities plan to fix fragmented customer journeys
61% of consumers must interact with a company on multiple channels to resolve a customer service issue. This creates significant bumps in the road when it comes to customer experience management (CEM).
Luckily, software providers are designing new capabilities to better help businesses stitch together fragmented customer journeys.
In this guide, learn what new capabilities Salesforce has brought to Service cloud, how it plans to support omni-channel CEM, it’s pricing and availability.