Solution Spotlight: Creating a Strong Customer Experience Management Strategy
Many businesses have major communication and collaboration issues between their IT department and contact center, and these can lead to frustration and project delays. These issues are resolvable, and the two should be tied to produce the best customer experience management.
In this e-guide, learn how to resolve communication issues between the two departments by:
• Creating internal service-level agreements
• Recognizing that what’s right for the organization is the same as what’s right for the customer
• And more.