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10 ITSM Mistakes You're Probably Making
sponsored by Samanage
WHITE PAPER: Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

Samanage

The On-Call Survival Guide
sponsored by PagerDuty
WHITE PAPER: Being on-call is one of IT's necessary evils. But while it's no fun trudging to the office at 2 a.m. to resolve an issue, it's important that you're equipped enough to handle any situation that arises – for the sake of the business and your sanity. Jump into this guide to view a collection of on-call best practices to keep sharp.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

PagerDuty

When School is Out, IT is In
sponsored by Samanage
WHITE PAPER: While normally bustling campuses have been quiet during summer weeks, IT teams have been hard at work behind the scenes preparing and maintaining the infrastructure that supports it all. Click to learn about the challenges and the innovative projects that campus IT teams have been tackling head-on.
Posted: 13 Aug 2018 | Published: 13 Aug 2018

Samanage

150 Ways to Automate Service Management
sponsored by Samanage
WHITE PAPER: Opportunities for automation can spring up throughout the organization – if you know where to look. Keep reading to learn over 150 ways service automation can be integrated within your organization, from IT to HR.
Posted: 13 Aug 2018 | Published: 13 Aug 2018

Samanage

Top 5 Signs You're Living with Jurassic IT
sponsored by Kaseya
WHITE PAPER: Click to find out the top five tell-tale signs that your IT system is showing its age, and discover how to take the first steps towards modernization – and burying any IT fossils.
Posted: 13 Aug 2018 | Published: 23 Jul 2018

Kaseya

Old vs. New: The Impact of Automated IT
sponsored by DXC Concerto
WHITE PAPER: Automation through the cloud has continued to evolve, and every corner of IT, from the overall infrastructure to the individual desktop, can stand to gain from it. Check out this comparison tool to see how the capabilities of IT throughout the stack have changed via automation.
Posted: 13 Aug 2018 | Published: 13 Aug 2018

DXC Concerto

The 2018 State of IT Operations for SMBs
sponsored by Kaseya
WHITE PAPER: For IT teams at SMBs, security has topped the list of challenges. Download this research report for an overview of trends and concerns IT teams in SMBs currently face and how to respond to those.
Posted: 10 Aug 2018 | Published: 09 Jul 2018

Kaseya

How IT Service Portals Are Actually Being Used
sponsored by Samanage
RESOURCE: Check out this info-graphic to learn how IT service portals are truly being utilized by employees. Plus, get a glimpse into how IT support channels are projected to shift in coming years.
Posted: 08 Aug 2018 | Published: 08 Aug 2018

Samanage

Tips From Your Peers on Selecting an Operating System
sponsored by Oracle Corporation
WHITE PAPER: Enter this guide to discover more on the impact the right – or wrong – OS can have on your infrastructure's integrity, and get tips from your IT peers on how to choose the one that sets your stack up for present and future success.
Posted: 03 Aug 2018 | Published: 03 Aug 2018

Oracle Corporation

Citrix Workspace vs. VMware Workspace ONE
sponsored by Citrix
VIDEO: Tune in to this slideshow, complete with live demonstrations, to learn how Citrix's Workspace platform stacks up against VMware's Workspace ONE in terms of user productivity and experience, ensuring digital perimeters are secure, and providing unified management for on-prem and cloud environments.
Posted: 02 Aug 2018 | Premiered: 18 Jun 2018

Citrix

5 Step Guide: Driving Success Through Cloud Optimization
sponsored by KCOM
WHITE PAPER: Access this guide to learn the five steps to create a cloud optimization strategy that aligns your cloud consumption with future business objectives and cut out frivolous costs along the way. Plus, find out how other companies are using this process to chisel off twenty to thirty percent of their monthly cloud spend.
Posted: 31 Jul 2018 | Published: 31 Jul 2018

KCOM

Digital Operational Intelligence: A Fresh Take on Autonomic Computing
sponsored by CA Technologies
WHITE PAPER: Discover how the latest advancements in autonomous technology are impacting IT operations, bringing features such as automated root cause analysis and resolution, comprehensive data ingestion, and what-if analysis platforms into the hands of enterprises.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

CA Technologies

Case Study: Transforming IT Operations
sponsored by Kaseya
WHITE PAPER: As companies grow and start expanding their global presence, the importance of a fluid IT strategy quickly becomes apparent – especially as tickets and database problems begin piling up. Keep reading to find out how one global adventure company built an ITSM strategy to move past their clunky and ineffective IT processes.
Posted: 25 Jul 2018 | Published: 05 Jun 2017

Kaseya

System Monitoring for Dummies
sponsored by SolarWinds, Inc.
WHITE PAPER: Click to download a comprehensive guide on systems monitoring, covering all of the basics you'd need to know -- and some technical information, too. Learn about topics including its fundamental definitions, understanding how to set up and react to alerts, and even how to begin implementing automation.
Posted: 23 Jul 2018 | Published: 31 Dec 2017

SolarWinds, Inc.

Reducing Complexity in IT Infrastructure Monitoring: Study of Global Organizations
sponsored by Splunk
WHITE PAPER: Most IT professionals are responsible for monitoring and managing an average of 59 servers. Yikes. Based on a survey of over 2,500 IT decision makers around the world, find out how these leaders are addressing visibility and monitoring challenges in the wake of increasing infrastructure complexity.
Posted: 28 Jun 2018 | Published: 30 Apr 2018

Splunk

Clear Up Your Event Storms With Event Analytics
sponsored by Splunk
WHITE PAPER: As IT environments are becoming increasingly intricate, event monitoring is becoming more and more labor intensive. Click to learn how event analytics powered by machine learning can recognize abnormalities in your infrastructure's performance and take proactive steps towards resolution, freeing up IT to focus on strategic tasks.
Posted: 28 Jun 2018 | Published: 28 Jun 2018

Splunk

Managing Connected Devices As They Scale
sponsored by AWS - BSQUARE
WHITE PAPER: A Gartner report estimates that by 2020, over 20.4 billion devices will be connected through Internet of Things (IoT). Continue to reading to learn about the management and security challenges that exponential IoT growth is imposing on IT teams, and discover how your organization can prepare.
Posted: 21 Jun 2018 | Published: 21 Jun 2018

AWS - BSQUARE

Event Intelligence: Next-Gen AIOps for Every Team
sponsored by PagerDuty
WHITE PAPER: Many organizations now deal with thousands, if not millions, of events taking place across their systems every day. In this e-book, learn about a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
Posted: 14 Jun 2018 | Published: 14 Jun 2018

PagerDuty

CW Europe – June 2018
sponsored by ComputerWeekly.com
EZINE: Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go?
Posted: 08 Jun 2018 | Published: 08 Jun 2018

ComputerWeekly.com

Guiding performance optimisation: 10 inspirational quotes
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Get inspired with these 10 inspirational quotes about guiding performance optimisation.
Posted: 22 May 2018 | Published: 22 May 2018

ComputerWeekly.com

CW Benelux May 2018
sponsored by ComputerWeekly.com
EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.
Posted: 01 May 2018 | Published: 01 May 2018

ComputerWeekly.com

Case Study: Strategic Innovation to Break Out of Stagnant Growth
sponsored by Arrow Electronics
WHITE PAPER: For companies built around their ability to deliver exceptional customer service, continuous improvement is the only way to ensure growth. In this case study, learn how one such company reinvented their IT strategy to deliver new, innovative technology to their business, in turn spurring new levels of company growth.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

Arrow Electronics

Four Part Digital Transformation Roadmap
sponsored by Arrow Electronics
WHITE PAPER: Click to access a roadmap that spans the four key elements that go into planning and executing a successful digital transformation strategy, designed to help you identify the next steps your organization should take.
Posted: 25 Jul 2018 | Published: 31 Mar 2017

Arrow Electronics

Automation, DevOps, and the Demands of a Multicloud World
sponsored by Red Hat
ANALYST REPORT: According to an IDC study, 85 percent of organizations stated that automation is mission critical or very important for their DevOps strategy. Download this resource to uncover the rest of the findings from the survey, including the top DevOps impacts on IT operations.
Posted: 08 Jun 2018 | Published: 31 Mar 2018

Red Hat

Your Incumbent Infrastructure Vendor Is Not Your Partner
sponsored by Aruba Networks
WHITE PAPER: Dealing with incumbent infrastructure vendors can be tricky. In this Gartner report, learn about some the focal challenges that arise when dealing with incumbent vendors within your enterprise. Plus, get advice on how to avoid vendor complacency, and how to pressure incumbent vendors to continue to deliver relevant innovation.
Posted: 08 Jun 2018 | Published: 08 Jun 2018

Aruba Networks
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