Telecommunications Book of Knowledge
sponsored by ServiceNow
EBOOK:
Across the telecommunications industry, communication service providers (CSPs) are facing growing pressures to deliver proactive and connected experiences to their customers – further impressing the need to digitally transform. Read this e-book to learn more about proactive experiences and digital transformation in the telecom industry.
Posted: 26 Jul 2021 | Published: 26 Jul 2021
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CW Innovation Awards: Bharti Airtel taps OpenStack to modernise telco network
sponsored by ComputerWeekly.com
EGUIDE:
In this case study, learn how Bharti Airtel built a new telco network cloud, providing the foundation for its next-generation core network, analytical tools, and new consumer and enterprise services.
Posted: 11 May 2021 | Published: 11 May 2021
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CW Innovation Awards: Jio taps machine learning to manage telco network
sponsored by ComputerWeekly.com
EGUIDE:
In this case study, learn how India's largest telecom operator built its own machine learning platform to meet the growing data and signalling requirements of new networks.
Posted: 10 May 2021 | Published: 10 May 2021
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Challenges
sponsored by Momentum Systems
CASE STUDY:
Ector County, Texas had been using a premise-based phone system for over 15 years. As it reached end-of-life, and with communications playing such a vital role in the County’s daily interactions, there was an obligation to implement a centralized, reliable phone system. Download this case study to see how Momentum Telecom became of service.
Posted: 01 Apr 2021 | Published: 01 Apr 2021
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CallTower delivers an integrated Office 365 Microsoft Teams experience
sponsored by CallTower, Inc.
DATA SHEET:
Bring your current voice services into the Microsoft Cloud through Direct Routing. By leveraging CallTower’s integrations, you’re able to unlock the full potential of your phone system. If you’re using Microsoft Teams, read this solution brief to explore features of this integration and browse hardware options.
Posted: 19 Jan 2021 | Published: 19 Jan 2021
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Customer service for communications service providers
sponsored by ServiceNow
EBOOK:
For telecom organizations, delivering an exceptional customer experience is as important as making sure their network is operating normally. Read this eBook to see how using a customer service management solution, like ServiceNow’s, can help CSPs provide proactive customer service, boost overall resiliency, and more.
Posted: 16 Nov 2020 | Published: 16 Nov 2020
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NWN_FDU
sponsored by NWN Corporation
VIDEO:
Fairleigh Dickinson University has 96 buildings across 2 campuses which are 40 miles apart. They needed an enhanced 911 system that would give them the right level of granularity. In this short video, learn how Fairleigh Dickinson University was able to accomplish this with the help of NWN.
Posted: 16 Nov 2020 | Premiered: 16 Nov 2020
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Computer Weekly - 2 June 2020: What will be the IT security priorities of the post-coronavirus world?
sponsored by ComputerWeekly.com
EGUIDE:
In this week's Computer Weekly, the working world after the pandemic will be very different – we assess the IT security priorities for the 'new normal'. Facial recognition firms are racing to identify people wearing face masks. And how did Europe's telecoms networks cope with the switch to remote working? Read the issue now.
Posted: 23 Oct 2020 | Published: 23 Oct 2020
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What’s Driving Mult-iLocation Networks
sponsored by Frontier Communications
RESOURCE:
The “new normal” facing multi-location businesses is driving many to reassess their IT environments. And there’s a reason bandwidth is at the top of a lot of priority lists. In this brief, learn how Telecoms have responded to this need for higher bandwidth and performance connectivity with Ethernet.
Posted: 21 Sep 2020 | Published: 21 Sep 2020
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Humanizing the customer experience in telecom
sponsored by Fractal
RESOURCE:
Believe it or not, telecommunications organizations are leading the way for digital customer experience strategy. See how telcos are driving digital experiences with personalization and proactive customer service in this blog post.
Posted: 20 Aug 2020 | Published: 20 Aug 2020
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Transforming Communications at NPower
sponsored by FourNet
CASE STUDY:
Your legacy phone system may be holding you back. It may be wise to consider a cloud-based contact center platform that provides reduced cost through pay-per-use services, automation and flexibility. Read this case study to learn how Germany’s leading energy company, Innogy SE, was able to streamline operations and transform.
Posted: 04 Aug 2020 | Published: 04 Aug 2020
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Computer Weekly – 23 June 2020: How the Chelsea Flower Show blossomed as an online-only event
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we talk to the digital team at the Royal Horticultural Society about delivering the first online-only Chelsea Flower Show. With all the talk about the consumer uses of 5G, we look at how it could benefit enterprise IT. And we examine the best practice in managing SAP systems during lockdown, Read the issue now.
Posted: 19 Jun 2020 | Published: 23 Jun 2020
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Computer Weekly - 2 June 2020: What will be the IT security priorities of the post-coronavirus world?
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, the working world after the pandemic will be very different – we assess the IT security priorities for the 'new normal'. Facial recognition firms are racing to identify people wearing face masks. And how did Europe's telecoms networks cope with the switch to remote working? Read the issue now.
Posted: 01 Jun 2020 | Published: 02 Jun 2020
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The CallTower Advantage. Stay Connected. Stay Ahead.
sponsored by CallTower, Inc.
WHITE PAPER:
With easy to use business communication technology, CallTower helps to enhance strategic and business operational effectiveness by integrating unified communications solutions while reducing overall cost in telecom spend. In this white paper, learn more about CallTower.
Posted: 28 Jan 2020 | Published: 28 Jan 2020
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Top 10 telecoms stories of 2019
sponsored by ComputerWeekly.com
EGUIDE:
To paraphrase the eternally wonderful Sesame Street: this year's telecoms industry has been brought to you by the number "5", and the letter's "G" and "H". Here is Computer Weekly's top 10 list of what was driving the telecoms industry during 2019.
Posted: 03 Jan 2020 | Published: 03 Jan 2020
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Focus: Telecoms of the future
sponsored by ComputerWeekly.com
EGUIDE:
The telecoms sector in 2017 finds itself increasingly challenged as operators and end-users respond to multiple challenges, such as the emergence of software-based networks, the steady erosion of voice revenues, and the growth of 'free' communications services.
Posted: 11 Aug 2017 | Published: 11 Aug 2017
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The Digital Transformation Agenda
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This survey of business leaders by the Economist Intelligence Unit for Pegasystems finds that businesses are mostly confident they will reach their digital transformation agendas, but senior business leaders need to be more closely involved.
Posted: 09 Jan 2017 | Published: 09 Jan 2017
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Digital Transformation: Part I
sponsored by ComputerWeekly.com
PRESENTATION:
In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
Posted: 17 Mar 2016 | Published: 17 Mar 2016
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Deloitte Telecoms, Media, and Technology Predictions 2016
sponsored by ComputerWeekly.com
RESEARCH CONTENT:
The technology, media and telecommunications (TMT) practice at Deloitte, the business advisory firm, gives its predictions for the technology sector in 2016.
Posted: 22 Jan 2016 | Published: 22 Jan 2016
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The 5G Future Will Spark an Evolution of Telecom Networks
sponsored by T-Mobile for Business
EGUIDE:
Telecom networks are evolving thanks to new technologies such as 5G. This evolution will affect various types of organizations, internet service providers (ISPs) and available services. In this e-guide, learn why it is critical for ISPs to explore 5G and its capabilities now, in order to determine how to offer 5G services and support customers.
Posted: 04 May 2020 | Published: 04 May 2020
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Turning Copper into Gold: Profiting from the New Style of Telecommunications
sponsored by Hewlett Packard Enterprise
ANALYST REPORT:
Telecom organizations need to embrace change to thrive in today's world. Learn about the trends and challenges ahead.
Posted: 04 May 2015 | Published: 04 May 2015
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CW Europe – March 2014 Edition
sponsored by ComputerWeekly.com
EZINE:
CW Europe attended Cisco Live Europe 2014 recently, where 7,000 customers and partners gathered in Milan to hear the networking giants infrastructure updates. Find out the biggest themes and what exactly keeps Europe's cities connected.
Posted: 05 Mar 2014 | Published: 06 Mar 2014
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Hybrid Energy: What to consider when tapping into alternative energy at the cell site
sponsored by Emerson Network Power
WHITE PAPER:
This whitepaper details the value of hybrid energy sources in making your organization more energy efficient.
Posted: 22 Nov 2013 | Published: 23 Nov 2012
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Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecommunications
sponsored by IBM
WHITE PAPER:
This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.
Posted: 15 Nov 2013 | Published: 31 Oct 2013
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Increasing Operational Agility: BPM in Telecommunications
sponsored by Oracle Corporation
WHITE PAPER:
Efficient business processes are the key to success for any company, especially in the telecommunications (Telco) industry. In this informative resource, learn how you can improve Telco business processes and discover the BPM tools necessary to close process gaps.
Posted: 31 Oct 2013 | Published: 31 Oct 2012
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