Creating a Better Experience with Analytics
sponsored by Vitria Technology, Inc.
WEBCAST:
Download this brief video with Mark Wyman from Windstream and Chris Menier from Vitria to learn how leading analytics platform Vitria is helping companies—like NSP Windstream—offer a better customer experience by providing accurate data that can be used to support customers, install and troubleshoot services, and do menial day-to-day tasks.
Posted: 02 Nov 2018 | Premiered: Nov 2, 2018
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Digital Transformation in the Network Service Providers
sponsored by Vitria Technology, Inc.
CASE STUDY:
Download this Q&A with Mark Wyman, Windstream Senior Vice President for Application Development and Chris Menier, Vitria Vice President and Transformation Strategist, to learn how Windstream is using insights from analytics platform Vitria to offer a proactive customer experience.
Posted: 31 Oct 2018 | Published: 31 Oct 2018
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10 Hosted Cloud Phone Myths Debunked
sponsored by Vonage
WHITE PAPER:
Despite more businesses digitizing their core processes and infrastructure, there is still hesitation when it comes to switching from traditional phone systems to a hosted cloud telephone service. Download this guide to review the top 10 hosted cloud myths, and learn why a hosted cloud phone service is a necessary tool for any modern business.
Posted: 10 Oct 2018 | Published: 10 Oct 2018
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Why Telecoms Are Connecting to Digital Operations
sponsored by Vitria Technology, Inc.
WHITE PAPER:
Download this white paper to learn why more telecommunications and cable companies are deploying advanced analytics platforms, and how doing so can help improve customer experience and overall operations.
Posted: 06 Sep 2018 | Published: 06 Sep 2018
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Why AI, Big Data and IoT Will Play a Big Role in Cable/Telco Digital Transformation
sponsored by Vitria Technology, Inc.
WHITE PAPER:
Download this white paper to learn why vice president and transformation strategist, Chris Menier, says AI, big data, and IoT will play a critical role in cable and telecommunications strategies for delivering better customer experiences and overcoming the challenges presented by cord-cutting.
Posted: 06 Sep 2018 | Published: 05 Sep 2018
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The Role of AI and Analytics in Enabling Successful Digital Transformation of the Cable/Telco Sector
sponsored by Vitria Technology, Inc.
WHITE PAPER:
Download this Q&A to learn about AI and IoT use cases in the cable and telecommunications sector, as well as how these technologies have—and will continue to—shape digital transformation.
Posted: 05 Sep 2018 | Published: 05 Sep 2018
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Making Business Intelligence for the Telecommunications Industry Easy
sponsored by Yellowfin
CASE STUDY:
The constantly changing and competitive environment of the telco industry calls for a cost-effective and highly scalable BI tool to control and analyze spending and investments. Download this resource to see how a BI tool can help monitor, track, analyze and manage all facets of a business.
Posted: 31 Aug 2018 | Published: 31 Aug 2018
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Big Data in Telecommunications: Industry Trends and Real-Life Applications
sponsored by MapR
WHITE PAPER:
Big data technologies are enabling telecommunications companies to uncover significant new insights about their infrastructure and their customers. In this resource, learn about big data trends and real-life applications.
Posted: 25 Jun 2018 | Published: 25 Jun 2018
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From Insufferable to Insightful: Translating Big Telco Back Into English
sponsored by GTT
WHITE PAPER:
Open this white paper to reveal the translations of 5 big telco quotes you may hear often, so you can make the right business decisions.
Posted: 01 Jun 2018 | Published: 01 Jun 2018
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Telecom Providers: Improve your Subscribers' Experience
sponsored by Vitria Technology, Inc.
WHITE PAPER:
To help improve customer experience, learn how telecom providers can reduce the time from the start of service incidents to issue resolution by accelerating each phase of the incident lifecycle using an effective analytics strategy.
Posted: 26 Feb 2018 | Published: 26 Feb 2018
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Guide to overcoming challenges facing the telecom sector
sponsored by ComputerWeekly.com
EGUIDE:
The telecoms sector in 2017 finds itself increasingly challenged as operators and end-users respond to multiple challenges, such as the emergence of software-based networks, the steady erosion of voice revenues, and the growth of 'free' communications services.
Posted: 11 Aug 2017 | Published: 11 Aug 2017
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The Digital Transformation Agenda
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This survey of business leaders by the Economist Intelligence Unit for Pegasystems finds that businesses are mostly confident they will reach their digital transformation agendas, but senior business leaders need to be more closely involved.
Posted: 09 Jan 2017 | Published: 09 Jan 2017
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Digital Transformation: Part I
sponsored by ComputerWeekly.com
PRESENTATION:
In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
Posted: 17 Mar 2016 | Published: 17 Mar 2016
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Deloitte Telecoms, Media, and Technology Predictions 2016
sponsored by ComputerWeekly.com
RESEARCH CONTENT:
The technology, media and telecommunications (TMT) practice at Deloitte, the business advisory firm, gives its predictions for the technology sector in 2016.
Posted: 22 Jan 2016 | Published: 22 Jan 2016
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Komatsu Australia Unearths Major Savings with Technology Expense Management
sponsored by Tangoe
CASE STUDY:
In this case study find out how a Komatsu realized significant cost savings through a fixed and mobile expense management solution.
Posted: 15 Oct 2018 | Published: 15 Oct 2018
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The Ultimate Guide to Telecom Expense Management
sponsored by Tangoe
EBOOK:
Find out how to build your strategy for managing telecom expenses and learn which characteristics to look for in a telecom expense management provider so that you can make sure critical communications are as cost-effective as possible.
Posted: 14 Aug 2018 | Published: 14 Aug 2018
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Addressing the Telecom and IT Inventory Conundrum
sponsored by Tangoe
WHITE PAPER:
From making sure there's no errant charges in service invoices to crafting cost-effective communications strategies, find out how to make the telecom management department a key player in your organization's strategic outcomes.
Posted: 14 Aug 2018 | Published: 31 Dec 2017
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The 4 Biggest Challenges of Managing Telecommunications Expenses
sponsored by Tangoe
WHITE PAPER:
Learn about the 4 biggest challenges of managing telecommunications spend and find out how a specialized, best practices approach can help you avoid paying for services you aren't using.
Posted: 13 Aug 2018 | Published: 13 Aug 2018
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Becoming Data-Centric is No Longer Optional
sponsored by Guavus
RESOURCE:
The telecom industry needs to find new ways to grow revenue. In this resource, learn how a data-centric business can use analytical insights for new profit streams.
Posted: 13 Jul 2018 | Published: 10 May 2018
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Telecom Providers lead to IoT Market Success: Here's how
sponsored by Vitria Technology, Inc.
EGUIDE:
By using telecom providers' communications and connections experience, IoT-connectivity becomes possible. This expert e-guide outlines 6 requirements for Internet of Things market success and how telecom providers can help.
Posted: 20 Feb 2018 | Published: 20 Feb 2018
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LTE Evolution: Standardization & Deployment the Long Run to 5G
sponsored by Telit
WHITE PAPER:
Access this white paper to gain valuable insights into LTE technology and its evolution from its earlier stages while exploring the key features that come with 3GPP Release 13 and Release 14.
Posted: 16 Jan 2018 | Published: 16 Jan 2018
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MTS Allstream Leverages Advanced Analytics to Reduce Fraud by 200%
sponsored by Infogix
CASE STUDY:
This case study explores how MTS Allstream resolved the disconnect between the information they were storing and their ability to analyze this data. Access now to learn more about the enterprise-grade analytics platform they leveraged to revolutionize fraud management.
Posted: 05 Aug 2016 | Published: 31 Dec 2015
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The Emerging Opportunity for Full Stack Communications in the Midmarket
sponsored by Avaya CenturyLink
WHITE PAPER:
If your business is struggling with communications complexities, you may be in a communications environment that fails to benefit your customers and employees. This white paper written by Principal Analyst, Dave Michels, covers the issues with IT and communications and explains how a full-stack communications approach may be able to remove them.
Posted: 01 Jul 2016 | Published: 31 Dec 2015
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Case Study: Turn Big Data and Analytics into Big Results
sponsored by IBM
VIDEO:
In this video, C Spire's brand platforms and analytics manager Justin Croft illustrates his company's success with business analytics. Discover your own success with these tools when you learn how to be effective with customer insights.
Posted: 03 Aug 2015 | Premiered: 03 Aug 2015
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Turning Copper into Gold: Profiting from the New Style of Telecommunications
sponsored by Hewlett Packard Enterprise
ANALYST REPORT:
Telecom organizations need to embrace change to thrive in today's world. Learn about the trends and challenges ahead.
Posted: 04 May 2015 | Published: 04 May 2015
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