CDM

WHITE PAPER: Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring.

Posted: 19 Jul 2019 | Published: 19 Jul 2019

WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.

Posted: 01 Jun 2020 | Premiered: Jun 1, 2020

WHITE PAPER: Access this white paper to read Rob Bellmar, Co-Present of Intrado Enterprise Collaboration speak about the biggest concerns around unified communications and discover how Intrado can help through 4 key dimensions.

Posted: 22 Jul 2020 | Published: 22 Jul 2020

WHITE PAPER: Access this white paper to learn the top 4 CX challenges to overcome and discover how Zendesk can meet these challenges head on while enabling companies to build a complete view of their customer experience, empower agents with quick, easy access to customer details, and meet the expectations of the modern customer.

Posted: 26 Jun 2020 | Published: 26 Jun 2020

WHITE PAPER: A company with a quality online, and offline, presence is one that lets its customers interact with it no matter where the customer is. Rather than relying solely on humans, companies can deploy AI to help deliver a consistent and accurate experience across channels. Check out this white paper to learn more about omnichannel customer experience.

Posted: 25 Jun 2020 | Published: 18 Mar 2019

WHITE PAPER: Customer identities are among the most critical and valuable assets of any organization. Failing to provide adequate security can result in financial, reputational, and even legal consequences. This paper highlights industry best practices for building customer trust through comprehensive security programs. Read on to learn more.

Posted: 23 Dec 2019 | Published: 30 Nov 2019

EGUIDE: This expert e-guide discusses why Prosound, a consulting company that focuses on improving customer phone experience, traded in their spreadsheets for a CRM system with mobile integration. Plus, learn the questions you need to ask yourself before implementing a CRM system.

Posted: 07 Mar 2016 | Published: 03 Mar 2016

EGUIDE: Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly.

Posted: 14 Dec 2016 | Published: 14 Dec 2016

EGUIDE: Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.

Posted: 20 Jul 2016 | Published: 19 Jul 2016

EBOOK: This three-part handbook examines BI and analytics deployments for different functional units in organizations with advice on how to make your program work. First, learn about how BI functions when geared towards sales and marketing, before turning towards a customer service approach. Finally, read about how analytics can help with asset protection

Posted: 01 Jun 2016 | Published: 27 May 2016