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CDM Reports
 
Start to Finish: The Perfect Customer Order Management Process
sponsored by SFG
WHITE PAPER: Read this white paper to learn how you can perfect the customer order management process from start to finish and better support customers as well as internal employees.
Posted: 26 Nov 2019 | Published: 26 Nov 2019

SFG

Analytics Tools: 5 Reasons Free Isn't Always the Best Option
sponsored by Adobe Inc
WHITE PAPER: Companies using paid analytics solutions are 58% more likely to report discovering actionable insights than their peers that don’t, according to London Research. Read this white paper for 5 reasons that using paid analytics tools can deliver better customer intelligence than free alternatives.
Posted: 10 Oct 2019 | Published: 10 Oct 2019

Adobe Inc

CCPA Readiness Checklist
sponsored by BigID
WHITE PAPER: As of January 1, 2020, the CCPA has come into effect. Given the steep penalties for failing to comply, organizations should make certain that they’re positioned to responsibly safeguard customer data. Use this comprehensive checklist to ensure your organization meets the requirements of California’s new data privacy regulation.
Posted: 07 Jan 2020 | Published: 07 Jan 2020

BigID

Computer Weekly – 20 February 2018: The enterprise opportunities for smart speakers
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly as voice-activated smart speakers grow in popularity, we examine how IT teams can use the technology in enterprise applications. Our latest buyer's guide looks at the latest developments in CRM. And UK tech sector leaders tell Parliament why they are so worried about Brexit. Read the issue now.
Posted: 16 Feb 2018 | Published: 16 Feb 2018

ComputerWeekly.com

How Omnichannel Data is at the Core of New Commerce Offerings
sponsored by Adyen
EGUIDE: Most companies know they need to bring data silos together to improve customer experience, but they're struggling to do it. In response, some technology vendors are creating omnichannel technology to bring together disparate pockets of customer data. Learn how 2 major vendors are targeting customer data silos to create a truly omnichannel picture.
Posted: 26 Apr 2017 | Published: 25 Apr 2017


Can Salesforce Einstein Catch the next AI Wave?
sponsored by Salesforce
EGUIDE: Condemn AI's potential 20 years ago, and it seems obsolete. Credit the tool with the success of the IoT, and it seems innovative – that's relativity, and how Salesforce Einstein plans to improve customer engagement. Read on to learn about Salesforce's new contribution to the AI resurgence from expert consultant Jeff Kaplan.
Posted: 29 Sep 2016 | Published: 27 Sep 2016

Salesforce

Seeking the Elusive 360-Degree View of Customer Experience
sponsored by SearchCRM
EBOOK: Discover how your organization can unlock old siloed customer data to deliver the experiences your customers crave from a single unified CRM platform. Hear from experts Ashley Smith, Banafsheh Ghassemi, and Danny Estrada in this essential guide to learn about unified CRM platforms.
Posted: 31 Mar 2015 | Published: 31 Mar 2015

SearchCRM

5 Questions Every Marketing Department Should Be Able to Answer
sponsored by Salesforce.com
WHITE PAPER: Access this whitepaper to discover 5 essential questions every marketing department should be able to answer, and how data analytics is stepping up to the plate to help. Read on to tap into the data you already have, and bolster your revenue flows.
Posted: 13 Nov 2015 | Published: 13 Nov 2015

Salesforce.com

Good Data Governance Programs: Why the Urgency?
sponsored by SearchDataManagement
EZINE: Companies aren't gaining enough value from big data. That's why there's a greater need to establish data handling policies and procedures that only good data governance programs can provide. Explore good use vs. abuse of customer data (Wells Fargo, Target, and Bank of America), 4 data governance concerns and best practices, and much more.
Posted: 13 Jun 2017 | Published: 06 Jun 2017

SearchDataManagement

Improve The Customer Experience Through New Technology, Better Insights
sponsored by Zendesk
EGUIDE: In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty.
Posted: 03 May 2017 | Published: 28 Apr 2017

Zendesk
 
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