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Customer Churning

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Customer Churning White Papers (View All Report Types)
10 Rules For An Efficient Contact Center
sponsored by West UC
WHITE PAPER: There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.
Posted: 23 Mar 2017 | Published: 23 Mar 2017

West UC

4x3 The Formula for Maximizing Value From Your Digital Projects
sponsored by Energized Work
WHITE PAPER: Explore how a digital project management process can reduce risk, deliver desired outcomes on time and budget, and integrate user feedback.
Posted: 15 Dec 2017 | Published: 14 Dec 2017

Energized Work

Choosing between the Cloud and on-premises solutions for the contact centre
sponsored by Mitel
WHITE PAPER: The traditional definition of customer service has changed. Communication channels have evolved, and 74% of consumers today use three or more channels when seeking customer care. To adapt, many businesses are enhancing their options. Learn 7 points to consider before moving to a cloud-based contact centre, challenges to look out for, and more.
Posted: 07 Apr 2017 | Published: 07 Apr 2017

Creating the Data Ecosystem for Your Transition to an AI World
sponsored by K2
WHITE PAPER: Find out how to take a low-code approach to automating key business processes built on the power of AI and machine learning algorithms.
Posted: 14 Mar 2018 | Published: 14 Mar 2018


The Ultimate Guide to Digital Transformation & Enterprise Architecture
sponsored by Mega International
WHITE PAPER: Uncover how several prominent businesses embraced digital technologies to improve their customer experience, which helped them retain customers and increase profits.
Posted: 08 Jan 2018 | Published: 30 Sep 2016

Mega International

The World of Business Transformation and Business Process Management
sponsored by Signavio
WHITE PAPER: This white paper defines and explores digital transformation from a BPM point of view. Learn about the ongoing evolution of business process apps, and delve into topics like the incorporation of AI into digital transformation efforts.
Posted: 16 Jan 2018 | Published: 31 Dec 2017


Leading the Data-Driven Transformation: The CIO & The New Age of Data Quality
sponsored by Trillium Software
WHITE PAPER: Discover the top 6 challenges modern CIOs face, and explore how to leverage data quality to propel CIO success. Learn the best practices for sustainable information management strategies, allowing your CIOs to transform your business models through data-driven digitization.
Posted: 15 Aug 2016 | Published: 01 Aug 2016

Trillium Software

A Structured Design Approach to Business Process Automation & Custom Software Development
sponsored by Red Hat
WHITE PAPER: Discover how to modernize business automation by capitalizing on advances in software development infrastructure, and incorporate them into a new structured, 6-step design approach that eliminates additional risk.
Posted: 21 Jul 2016 | Published: 21 Jul 2016

Red Hat

CCM: Connecting Customers to a Deeper Conversation
sponsored by Kofax from Lexmark
WHITE PAPER: Customer communications management empowers you to easily engage with customers across multiple delivery channels. Access this helpful resource to learn more about passive and active multi-channeling and to discover the top 3 benefits of each approach.
Posted: 13 Jan 2016 | Published: 31 Dec 2015

Kofax from Lexmark

Automate Processes and Workflows to Break Down Silos
sponsored by Microsoft and BPA
WHITE PAPER: Learn about the BPA quality platform, designed to help you create automated workflows that can replace inefficient manual and paper-based processes.
Posted: 08 Jan 2018 | Published: 08 Jan 2018

Microsoft and BPA

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