Customer Churning Reports

New tech on the block: Planning for blockchain in the retail and consumer packaged goods industries
sponsored by TechTarget ComputerWeekly.com
ESSENTIAL GUIDE: This research from Deloitte identifies the areas with the biggest immediate opportunity for retail and consumer packaged goods (CPG) businesses looking to invest in blockchain technology.
Posted: 30 May 2018 | Published: 30 May 2018

TechTarget ComputerWeekly.com

Avon calling: what happens when lockdown eliminates your business model?
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.
Posted: 08 Feb 2021 | Published: 21 Jul 2020

TechTarget ComputerWeekly.com

Infographic: 5 differences between call centers and contact centers
sponsored by TechTarget ComputerWeekly.com
EBOOK: Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center.
Posted: 23 Feb 2022 | Published: 23 Feb 2022

TechTarget ComputerWeekly.com

Your Guide to Building an Effective Digital Transformation
sponsored by Virtusa
EGUIDE: In this expert e-guide, we explore 5 key steps to building a comprehensive digital transformation strategy that helps you craft positive experiences for your customers and employees.
Posted: 15 Feb 2018 | Published: 07 Feb 2018

Virtusa

Let's Chat: 4 Limitations of Automated Agents in the Contact Center
sponsored by Genesys
EGUIDE: In this e-guide, experts reveal four chatbot challenges. Learn how to overcome each one, so you can focus on driving innovation in the contact center.
Posted: 17 Jan 2017 | Published: 11 Jan 2017

Genesys

Develop a Multichannel Strategy that Supports Customer Experience Management
sponsored by BoldChat - LogMeIn
EGUIDE: Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
Posted: 22 Dec 2016 | Published: 20 Dec 2016

BoldChat - LogMeIn

Transforming Customer Support with Artificial Intelligence Capabilities
sponsored by Zendesk
RESOURCE CENTER: Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
Posted: 07 Dec 2018 | Published: 07 Dec 2018

Zendesk

Improving the Customer Experience Journey with Analytics
sponsored by ConvergeOne
EGUIDE: Explore why customer service can be the biggest component of customer retention and how companies applied AI, machine learning and predictive analytics to help provide better customer service.
Posted: 09 May 2018 | Published: 09 May 2018

ConvergeOne

A Computer Weekly buyer’s guide to Automating business processes
sponsored by TechTarget ComputerWeekly.com
EGUIDE: Automating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally.
Posted: 01 Jul 2021 | Published: 01 Jul 2021

TechTarget ComputerWeekly.com

AI, ML and CX: A Match Made for ROI
sponsored by Vitria Technology, Inc.
EGUIDE: Customer experience (CX) represents the majority of AI business value through 2020, according to Gartner. Read this e-guide to learn the many different ways AI can change how customers interact with your business.
Posted: 26 Feb 2019 | Published: 31 Jan 2019

Vitria Technology, Inc.