Customer Churning

WHITE PAPER: As ServiceNow puts it, if you can deliver predictably high service levels during unpredictable times, your customers will notice and thank you for it. One of the best ways to ensure this performance consistency is with repeatable, automated workflows. Learn how to make this possible in your team. Download the ServiceNow guide here.

Posted: 11 Mar 2021 | Published: 11 Mar 2021

WEBCAST: The 2019 ISG Network – Software Defined Solutions and Services Report unpacks the shifting landscape of the managed WAN and MPLS markets. In this webcast, explore some of the core drivers that are pushing enterprises to update their legacy networks and rapidly adopt a software-defined approach.

Posted: 07 Oct 2020 | Premiered: Sep 30, 2019

WHITE PAPER: Digital technologies are driving change to traditional business models, and suppliers and stakeholders now want the same level of experience that consumers receive. Open this paper to learn how the service-delivery model should be governed to keep all parties happy, as well as a look at 4 ways to transform support for franchisees.

Posted: 14 Jul 2021 | Published: 14 Jul 2021

WHITE PAPER: The pandemic has accelerated QR code adoption, as even the most casual consumer has become familiar with using QR code menus, check-ins, tour guides, and more. Access this white paper to discover the top 5 breakthrough uses for QR codes and see how they can serve as simple, cost-effective customer engagement strategies for all companies.

Posted: 13 Jul 2021 | Published: 13 Jul 2020

EBOOK: Providing excellent field service is critical to improving customer satisfaction. It’s driving many organizations to move away from manual tools and embrace digitization for these processes. Learn about the benefits of modernizing your field service management strategy, as well as the 6 best practices for a successful transformation in this eBook.

Posted: 15 Dec 2020 | Published: 15 Dec 2020

BLOG: Since COVID-19 hit, HR leaders and their teams have pivoted to support the employee experience in new ways. Explore 3 ways technology has been critical to that support after completing a brief survey.

Posted: 03 Aug 2021 | Published: 03 Aug 2021

CASE STUDY: Checkout this case study to learn the results of implementing Arcserve to fortify your backup and DR like reduced backup time, optimized disaster recovery, and protection for critical operations.

Posted: 08 Dec 2020 | Published: 08 Dec 2020

WHITE PAPER: This special report provides you with the actual discounts negotiated in more than 100 recent Salesforce deals on products like CRM, Marketing Cloud, Einstein and more.

Posted: 13 Sep 2021 | Published: 13 Sep 2021

WEBCAST: One of the strongest assets a business can have is a loyal customer base—a base that doesn’t just renew business but believes in your brand and advocates for it. Watch this webinar to learn the multifaceted approaches that can build customer loyalty, ways you can measure this faith, and how this can improve the employee experience too.

Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

BLOG: Growing populations, legacy IT infrastructure, and changing customer expectations are all serious problems for utilities. But with the right strategy, you can improve your customer experience while reducing your reliance on legacy systems. Read on to discover how Skedulo is helping utilities provides grow just as fast as the market changes.

Posted: 30 Jun 2021 | Published: 30 Jun 2021