The Hidden Threat That’s Ruining Your Organization’s Employee Experience Strategy (and What You Need to Do to Fix It)
sponsored by Workgrid
WHITE PAPER:
Read this white paper to learn how to remedy the additional stresses that come with forced “multi-tasking”—and keep your employee experience positive, reducing employee wear and churn.
Posted: 23 Sep 2019 | Published: 23 Sep 2019
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Member Enrollment, Onboarding, and Maintenance
sponsored by Appian
WHITE PAPER:
We know that health care payers are looking for innovative ways to grow and maintain their memberships—however, many membership systems suffer from outdated, complex onboarding, enrollment and maintenance processes. Read this white paper to learn how health care payers can surmount these challenges with a unique, automated system.
Posted: 18 Oct 2019 | Published: 18 Oct 2019
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The KPIs You Should Be Measuring
sponsored by ConnectWise
WHITE PAPER:
This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.
Posted: 05 Nov 2019 | Published: 04 Nov 2019
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Best Practices for Social Customer Service and Engagement
sponsored by Avtex
RESOURCE:
Businesses once leveraged social media solely as a marketing tool—the opposite of today’s organizations, who rely on it to address customer requests for information, support or service. Download this blog post to explore the best practices for social customer service and engagement amid the increasing importance.
Posted: 30 Dec 2019 | Published: 30 Dec 2019
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Winning with Superior Customer Experiences
sponsored by Adobe Inc
WHITE PAPER:
View this white paper to learn how brands can create, optimize, and deliver personalized customer experiences at scale with the help of Adobe Experience Manager.
Posted: 01 Oct 2019 | Published: 01 Oct 2019
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4 Principles of CX Transformation
sponsored by Genesys
WHITE PAPER:
Successful CX transformations all come down to understanding the foundational principles of how you service customers. Download these 4 principles of CX transformation to start your project without a hitch.
Posted: 09 Dec 2019 | Published: 09 Dec 2019
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The Power of The Critical Event Management Platform
sponsored by EverBridge Inc.
WHITE PAPER:
A reliable operational response automation system that leverages foolproof communications, collaboration, and orchestration can keep people safe and businesses running smoothly. Read this white paper to learn the 4 essential requirements for a robust operational response system and to ensure your data is always available.
Posted: 13 Jan 2020 | Published: 13 Jan 2020
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IT Process Automation Your Survival Guide
sponsored by Ayehu
EBOOK:
Use this e-book to understand how to best address these aspects of IT process automation, along with 7 questions to ask when evaluating tools ITPA.
Posted: 05 Dec 2019 | Published: 05 Dec 2019
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360 View: Enhance and scale your customer experience strategy
sponsored by Adobe Inc
WEBCAST:
Open this webcast to review the key ways you should be engaging customer in modern contexts, and how you can leverage audience analytics for more effective connections.
Posted: 20 Dec 2019 | Premiered: Dec 20, 2019
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Understanding Your Needs for BPM and aPaaS
sponsored by Mendix
WHITE PAPER:
Download this BPM guide which outlines both primary use case integrations and possible barriers that could be resolved with an aPaaS tool.
Posted: 20 Nov 2019 | Published: 20 Nov 2019
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