Customer Churning

CASE STUDY: A common struggle for banks involves providing accuracy and swiftness of automated clearinghouse (ACH) payment processing while also cutting costs and freeing employees from tedious, manual tasks. Download this case study to see how robotics process automation (RPA) helped this fortune 100 bank tackle each of these concerns.

Posted: 24 Sep 2018 | Published: 31 Dec 2017

RESOURCE: One mission critical component that often gets affected while moving office locations is your business telephone line. In this white paper, learn how you can minimize the challenges of that accompany a down phone line and discover ways to get your telephone service up and running within your new premises.

Posted: 11 Oct 2018 | Published: 11 Oct 2018

RESOURCE: Download this resource to learn what separates a good customer experience from a weak one and the 3 universal criteria upon which connected customers evaluate digital experience.

Posted: 11 Feb 2019 | Published: 11 Feb 2019

WHITE PAPER: According to Gartner, 81% of businesses expect to be competing on the basis of customer experience by 2020, making omnichannel engagement one of the top priorities for businesses looking to maintain their competitive edge in the digital market. Download this white paper to learn how you can get ahead with 5 simple tricks.

Posted: 05 Feb 2019 | Published: 05 Feb 2019

PRESENTATION: This presentation draws on TechTarget's experience supporting 300+ ABM implementations to help marketers break down the complexities of Account-based marketing and simplify execution. Read on to understand best practices and lessons learned based on real life customer use cases.

Posted: 27 Nov 2018 | Published: 31 Mar 2017

RESEARCH CONTENT: If you adopt RPA at your company tomorrow, how exactly could you benefit, and in what areas? The Everest Group has a report that can help answer those questions. Read the full report for more on Everest Group's findings about RPA and how it can impact your business.

Posted: 30 Nov 2018 | Published: 08 Mar 2018

CASE STUDY: In this case study, find out why Domo chooses to use their own business management platform to be more productive and make their work more enjoyable by bringing together people, data, and systems in a way that transforms the way business is done.

Posted: 01 Oct 2018 | Published: 01 Oct 2018

VIDEO: Drive natural and intelligent self-service and voice-support that leads to higher overall CX performance, resulting in higher rates of both customer retention and satisfaction. Find out how blending AI with real agents improves CX by watching this webcast.

Posted: 07 Dec 2018 | Premiered: 25 Dec 2018

EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.

Posted: 23 May 2018 | Published: 23 May 2018

EGUIDE: This expert guide gives you an understanding of the differences between real-time and near-real-time analytics and explores cloud platform choices are when it comes to real-time analytics. In addition, explore why telcos need real-time analytics to fuel their success and how to accomplish this.

Posted: 25 May 2018 | Published: 23 May 2018