Customer Churning

WHITE PAPER: Maintaining an effective contact center that acts as a strength, rather than a weakness, can be difficult. In this white paper, learn about the benefits of partnering with contact enter consultants, and the factors to consider while determining effectiveness and ROI.

Posted: 01 Oct 2018 | Published: 01 Oct 2018

RESEARCH CONTENT: A well-crafted experience can make the difference between a loyal, repeat customer and one who gives up and walks away unsatisfied. In this Forrester report, explore the hypothesis that embedding design practices in digital CX strategy creates a tangible and measurable business advantage.

Posted: 12 Nov 2018 | Published: 12 Nov 2018

RESOURCE CENTER: Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.

Posted: 07 Dec 2018 | Published: 07 Dec 2018

WHITE PAPER: This guide can help support teams that have already mastered the digital landscape (digital natives) understand the best next steps based on their unique profiles and to help them benchmark against their peers. You can also explore top recommendations for improving how digital natives engage with customers.

Posted: 25 Oct 2018 | Published: 25 Oct 2018

CASE STUDY: In this case study, explore an example of how personalized engagement, powered by cutting-edge technology, helped to rebuild customer trust, loyalty, and satisfaction. Learn how you can deliver differentiated experiences with AI and relationship-based selling to better engage customers with personalized interactions.

Posted: 16 Oct 2018 | Published: 16 Oct 2018

EBOOK: Customer service has changed in recent years. Customers can voice their opinions easily over the internet, have more options, can leave vendors more easily and are demanding high-level customer service. Read this e-book to learn about how you can drive customer service innovation within your organization and keep your customers satisfied.

Posted: 15 Oct 2018 | Published: 15 Oct 2018

WHITE PAPER: Download this white paper to find out how and why the start of a new chapter for your business is a great time to scale your customer service in a smart way and uncover 5 myths and realities of building a knowledge base for your customer self-service operation.

Posted: 26 Nov 2018 | Published: 26 Nov 2018

WHITE PAPER: After careful consideration, the UK's largest water supplier – responsible for over 900 million liters of water every day – decided it was time for their IT service management strategy to swim against the current. Read into this case study to learn how this company tapped into cutting edge ITSM and CSM to keep their business afloat.

Posted: 17 Oct 2018 | Published: 20 Aug 2018

WHITE PAPER: This e-book highlights the foundation to delivering more effortless and efficient support experiences that leverage your company's collective knowledge. You can explore a practical guide for customer support, knowledge management and customer experience leaders to create a roadmap toward intelligence assisted support.

Posted: 09 Oct 2018 | Published: 09 Oct 2018

RESOURCE: Inside, you'll uncover 8 best practices for getting started with AI-powered search on your Salesforce Community and how to implement them. Find out how 5 great brands are leveraging search to drive more engagement and better self-service.

Posted: 04 Oct 2018 | Published: 04 Oct 2018