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Customer Churning

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Customer Churning Reports
 
Thankful_Future_of_Customer_Service_Report-1
sponsored by Thankful
RESEARCH CONTENT: This time for customer service innovation is now. Access this report to uncover the top six customer service trends emerging in the next 3 to 5 years, to help you prepare for what’s to come and stay ahead of the competition.
Posted: 04 Aug 2021 | Published: 04 Aug 2021

Thankful

Reinventing Retail: How tech is Changing the Face of Customer Service
sponsored by LivePerson
WHITE PAPER: According to LivePerson, 71% customers have abandoned online shopping carts worth up to $3.17 billion. Read on to see how better messaging experiences, artificial intelligence augmented processes, and integrated applications are transforming online retail and helping organizations overcome the novel challenges e-commerce presents.
Posted: 13 Jul 2021 | Published: 13 Jul 2020

LivePerson

The Great Resignation: Everything you need to know
sponsored by Netrix
EGUIDE: Learn about the Great Resignation, what’s driving it, and how to retain employees amid this phenomenon, in this eGuide.
Posted: 28 Dec 2021 | Published: 29 Dec 2021

Netrix

Second In The Series: You Still May Not Need A Cadillac
sponsored by Serviceaide
WHITE PAPER: Business must deliver excellent customer service—both internal and external – or risk falling behind. By applying smart automation to repeatable processes, companies can transform their operations to deliver the level of service customers expect. Open up this paper to learn more.
Posted: 22 Jul 2021 | Published: 22 Jul 2021

Serviceaide

A Computer Weekly buyer's guide to next-generation retail technology
sponsored by ComputerWeekly.com
EGUIDE: Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers.
Posted: 04 Jan 2021 | Published: 04 Jan 2021

ComputerWeekly.com

Top 10 retail technology stories of 2019
sponsored by ComputerWeekly.com
EGUIDE: Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?
Posted: 24 Dec 2019 | Published: 24 Dec 2019

ComputerWeekly.com

Getting the best out of robotic process automation
sponsored by ComputerWeekly.com
EGUIDE: IT leaders are used to doing more with less, but the pandemic has forced many organisations to reassess whether the way processes have always been run, is optimal. With people having to work from home, many organisations have needed to automate previous manual tasks, in order to remain operational.
Posted: 19 Feb 2021 | Published: 19 Feb 2021

ComputerWeekly.com

How AI enabled this Fortune 500 company to improve its customer care interactions and operational performance up to 20%
sponsored by Fractal
RESOURCE: Read this brief case study to see how using Fractal's AI-powered tool, dCrypt, helped one Fortune 500 retailer improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.
Posted: 28 Sep 2020 | Published: 28 Sep 2020

Fractal

Guide to Better CX: AI, Chatbots, and More
sponsored by ServiceNow
EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
Posted: 16 Jul 2019 | Published: 16 Jul 2019

ServiceNow

CSM Essentials Guide: Advanced self-service platforms open new customer frontiers
sponsored by ServiceNow
EGUIDE: Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow
 

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