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Customer Churning Reports
 
How COVID-19 and the Remote Work Shift is Impacting IT Operations
sponsored by Sinefa
WHITE PAPER: The remote work disruption is causing IT teams to re-evaluate what effective IT visibility means. The traditional monitoring tool sets available to IT operations teams aren’t suited to meet the moment. In this white paper, learn how digital experience monitoring can help address modern IT visibility for every end-user at every location.
Posted: 02 Nov 2020 | Published: 02 Nov 2020

Sinefa

Service operations: How to organize resilient operations for unforeseen circumstances
sponsored by ServiceNow
EBOOK: If you can deliver consistently high service levels during unpredictable times, your customers will notice and thank you for it. Download this eBook for 6 best practices you can use to boost resilience and stay afloat in times of disruption.
Posted: 27 Aug 2020 | Published: 27 Aug 2020

ServiceNow

A Framework for Building Customer Loyalty
sponsored by Axway
EBOOK: One in three customers will leave a brand they love after just one bad experience. That’s why it’s so important to be as helpful, accurate and responsive as you can possibly be. In this interactive eBook, explore a framework for building customer loyalty that can help you win new customers and keep them coming back.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

Axway

Transform your customer experience with Slack for support teams
sponsored by Slack
WHITE PAPER: Support teams have evolved into a key profit center for businesses—and companies that take the customer experience seriously reap the benefits. With this guide, your team can meet expectations for fast, connected, and personal service. Learn how Slack can offer a support team for your support team here.
Posted: 29 Dec 2020 | Published: 29 Dec 2020

Slack

Post COVID-19, e-commerce is here to stay
sponsored by TechTarget
RESOURCE: Experts are unsure exactly what the effects of COVID-19 will be on businesses, but one thing is clear: E-commerce is here to stay. Explore stats on e-commerce growth post-COVID-19 in our guide, which you can download after a brief survey.
Posted: 10 Sep 2020 | Published: 01 Nov 2020

TechTarget

The CX Balancing Act: Personalization Meets Respect for Customer Privacy.
sponsored by Verizon
RESOURCE: Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.
Posted: 28 Jul 2020 | Published: 08 Apr 2020

Verizon

NWN EMP Overview Webinar
sponsored by NWN Corporation
WEBCAST: The NWN Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – offering advanced analytics, reporting, customer success center, and proactive alerting. Learn more about the solution in this webinar.
Posted: 19 Nov 2020 | Premiered: Nov 19, 2020

NWN Corporation

Excelling in the Experience Economy
sponsored by RingCentral
WHITE PAPER: Experiences are now a vital part of the economy, with 86% of consumers willing to pay more for a great customer experience. Read this white paper to learn how companies can acquire and retain customers by embracing personalization, improving the employee experience, and investing in the right technologies.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

RingCentral

Case Study - Utmost
sponsored by Enate UK
CASE STUDY: Utmost Group, which delivers middle-office operations for core life insurance business, sought to embrace automation to improve the delivery of customer services. In this case study, see how Utmost Group deployed Enate’s Service Orchestration to do just that.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

Enate UK

Valvoline Drives Away With An Outstanding ROI Using NICE InContact CXone
sponsored by NICE inContact
CASE STUDY: Automotive supplier, Valvoline, recognized that their customer experience, especially for those who called into their local service centers, was inconsistent. So, working with NICE inContact and their CXone solutions, the company incorporated self-service options to help customers get answers to common questions. Learn more in this case study.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

NICE inContact
 

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