The State of the Contact Center: 8 Insights Shaping the Future of CX
sponsored by 8x8, Inc.
EBOOK:
Download this eBook to explore results from 8x8 and Hanover Research’s recent survey on the current state of contact centers, and the 8 key findings they predict will shape the future of CX.
Posted: 12 May 2020 | Published: 12 May 2020
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Boosting Employee and Customer Morale with Meal Delivery
sponsored by Uber
WHITE PAPER:
This e-book explores how providing meals for your employees and customers can improve morale and their overall well-being. Read on to learn how to implement a strategy such as this to show your appreciation in these turbulent times.
Posted: 10 Aug 2020 | Published: 10 Aug 2020
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What Are Successful CX Leaders Doing Differently?
sponsored by Verizon
WHITE PAPER:
Customer experience has become the distinguishing factor for many businesses today, with some consumers valuing their experience even over product quality. But how can you continue to provide the best customer experience possible? Check out this white paper to discover how leaders in the field are using technology to offer exceptional experiences.
Posted: 25 Jun 2020 | Published: 16 Jan 2019
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Delivering Effortless Customer Engagement in Retail
sponsored by Twilio
WHITE PAPER:
Download this eBook to explore research on the state of retail, and tips for delivering the connected experience that customers expect.
Posted: 19 Jun 2020 | Published: 19 Jun 2020
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Coronavirus: Contactless limit rises as retailers make point-of-sale changes
sponsored by Zones, Inc.
EGUIDE:
The spending limit for contactless card payments has increased from £30 to £45 this week in the UK, with the continuing Covid-19 coronavirus crisis accelerating a move that was already in the planning. Learn about the benefits and implications of this increase in this expert guide.
Posted: 26 May 2020 | Published: 26 May 2020
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Making the Switch: How 8 Companies Improved Customer Experience with Zendesk
sponsored by Zendesk
WHITE PAPER:
Businesses live and die with their customer experience, which can be a problem as your company grows and you need to scale up your customer service infrastructure. But it’s possible to provide an excellent customer experience at scale. Check out this white paper to learn how Uber, Airbnb, and Instacart scaled their CX without losing quality.
Posted: 29 Jun 2020 | Published: 29 Jun 2020
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Why Service Design is the Key to Delivering Outstanding Customer Experiences
sponsored by Intrado
WHITE PAPER:
Learn about the key role service design plays in delivering outstanding customer experiences, and how to get started in this white paper.
Posted: 04 Jun 2020 | Published: 04 Jun 2020
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Playbook for a Modern IVR
sponsored by Twilio
EBOOK:
Check out this e-book to read about the 5 step modern IVR playbook, learn the benefits that they can lead to, and discover a unified solution that makes building an IVR system easier than ever.
Posted: 27 Jul 2020 | Published: 27 Jul 2020
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Guide to Gamification Greatness
sponsored by Noble Systems
EBOOK:
Check out this e-book to learn 10 best practices when developing a gamification strategy to achieve long-term success.
Posted: 03 Aug 2020 | Published: 03 Aug 2020
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Remote Agent Playbook
sponsored by RingCentral
EBOOK:
Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.
Posted: 31 Jul 2020 | Published: 31 Jul 2020
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