Customer Churning

DATA SHEET: In this brief, learn about Sinefa, a digital experience monitoring (DEM) platform that can help deliver visibility into the entire service delivery chain enabling you to plan smarter, deploy easier, resolve issues faster, and run your business smoother.

Posted: 22 Sep 2020 | Published: 22 Sep 2020

WHITE PAPER: The decision to take a customer-centric approach involves organization-wide planning, with every induvial understanding the role they play in supporting the customer experience. To help you out, Adobe's guide examines 6 ways to tell if you're ready for a cross-channel commitment.

Posted: 22 Oct 2020 | Published: 22 Oct 2020

RESOURCE: With the advent of Wi-Fi 6, IT leaders are considering whether their businesses require the improved speed and performance promised by the latest revision of the wireless standard. But if customer experience is any measure of business success, then it is sure to be on many IT wish lists. Download this blog to learn more about Wi-Fi 6.

Posted: 17 Sep 2020 | Published: 31 Aug 2020

VIDEO: The retail industry has been massively disrupted by digital transformation, as many brick and mortar stores have had to struggle with customers demanding a personalized, online experience. Watch this video to learn how to overcome the challenges facing this industry with omnichannel experiences, mobile optimization, and more.

Posted: 25 Aug 2020 | Premiered: 25 Aug 2020

EZINE: In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.

Posted: 18 Jul 2020 | Published: 21 Jul 2020

WHITE PAPER: In this exclusive Forrester Research report, Forrester evaluates the top 13 providers in the digital-first customer service market, which has seen tremendous growth this year. Download the report to learn about the 3 key takeaways to keep in mind for a successful customer service approach—and see if your vendor makes the list.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

WHITE PAPER: Access this e-book to learn 6 SMS best practices as well as common SMS mistakes to avoid, companies already using SMS with email, and much more.

Posted: 29 Jul 2020 | Published: 29 Jul 2020

WHITE PAPER: While you may be familiar with customer segments, many are less familiar with customer personas. While a segment will list simple demographic information, personas are more in-depth pictures of clients: what their desires, needs, emotions and more are. Read on to learn how to cultivate and use customer personas.

Posted: 22 Jul 2020 | Published: 22 Jul 2020

WHITE PAPER: Access this white paper to learn how to navigate the landscape of virtual assistants by understanding what a virtual agent is, how it can improve your business, what options are available to you, and how you can create a solid framework for making a purchasing decision.

Posted: 31 Aug 2020 | Published: 31 Aug 2020

EBOOK: Download this eBook to explore tips and strategies you can implement to solve your call centers seasonal capacity problem.

Posted: 15 Sep 2020 | Published: 15 Sep 2020