Customer Churning

WHITE PAPER: Read this white paper to learn how to remedy the additional stresses that come with forced “multi-tasking”—and keep your employee experience positive, reducing employee wear and churn.

Posted: 23 Sep 2019 | Published: 23 Sep 2019

WEBCAST: Begin with your own customer experience definition—watch this webinar to learn how to define your CX needs and then choose the tool that will deliver you the best return.

Posted: 02 Oct 2019 | Premiered: Oct 2, 2019

WHITE PAPER: Customer experience has reached the pinnacle of businesses success, but it has become an extremely time and resource intensive priority. Download this chatbot guide which overviews 5 data points proving why businesses should consider implementing AI chatbots to meet customer needs.

Posted: 14 Nov 2019 | Published: 14 Nov 2019

WHITE PAPER: Successful channel incentive programs can make a big impact on margins, markets, partner productivity and loyalty—however, they also require a sizable business investment. Use this white paper to craft a business case that will help you win approval for your channel incentive program and as a guide for maximizing your ROI.

Posted: 18 Oct 2019 | Published: 18 Oct 2019

WEBCAST: Life Sciences organizations have complex environments filled with stringent and continually changing regulations but are still expected to provide customers with simpler processes and personalized experiences. Watch this webinar to learn why life sciences organizations struggle to provide an enjoyable CX, and how to prevent that.

Posted: 05 Nov 2019 | Premiered: Nov 4, 2019

WEBCAST: Proposal presentations are a critical factor in winning deals - it’s your chance to connect with your buyer in a way that a 2-dimensional proposal can’t. Watch this on-demand webinar with Susan Hanning of Strategic Proposals, where she walks through top tips to make your presentations engaging, compelling and memorable.

Posted: 29 Oct 2019 | Premiered: Oct 29, 2019

WHITE PAPER: According to Gartner Research, by 2020 less than 30% of all service desk calls will be handled by a real person – because companies recognize the value in automation. Use this service desk automation whitepaper to learn 4 practical uses cases for self-service desks, and review 5 reasons many businesses are making the transition.

Posted: 07 Nov 2019 | Published: 07 Nov 2019

ANALYST REPORT: The "UK Contact Center Decision-Makers’ Guide (2018/19 - 16th edition)" is a major annual report studying the performance, operations, technology and HR aspects of UK contact center operations. Download the report to uncover 7 of the major pain points and issues that affect the contact center industry and recommendations for solving these issues.

Posted: 14 Nov 2019 | Published: 14 Nov 2019

WHITE PAPER: From compliance to deployment and provisioning to configuration management to performance management and to incident management: AI holds seemingly limitless applications. Download this automation ROI guide, which delivers 6 critical measurables to use when evaluating the true success of your AI implementation.

Posted: 05 Nov 2019 | Published: 05 Nov 2019

WHITE PAPER: Businesses like IBM, CVS, and GE have all made IT automation a priority – but how exactly have they implemented it within their IT operations? Download this whitepaper for a look into Ayehu, the automation platform these global brands use to automate tasks to become more efficient.

Posted: 06 Nov 2019 | Published: 06 Nov 2019