3 Big Predictions You Should Know for eCommerce in 2019
sponsored by Instart
RESOURCE:
Download this blog post to learn more about what you need to know to continue delivering amazing web experiences while keeping your customers safe.
Posted: 17 Apr 2019 | Published: 17 Apr 2019
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There's No Time Like the Present
sponsored by Concentrix
VIDEO:
If you are asking a customer to take the time to provide feedback, the entire survey process should match your general digital strategy. Watch this video to learn how to improve the digital experience of your customer feedback process.
Posted: 26 Apr 2019 | Premiered: 31 Dec 2018
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Optimizing the Agent Journey to Perfect the Customer Journey
sponsored by Avaya
WHITE PAPER:
With this white paper, discover how updated quality management and workforce management tools can help contact centers create a first-class customer experience, and learn how to create a more empowered, engaged workforce through the use of omnichannel workforce management tools.
Posted: 08 Apr 2019 | Published: 31 Dec 2018
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Meet the Challenges of the Digital Age with Control-M
sponsored by BMC
WHITE PAPER:
Read this white paper to learn how a cloud-compatible workflow automation solution can help smoothly transition businesses into a digital model best fit for reaping analytics insights and making data-driven decisions.
Posted: 20 May 2019 | Published: 31 Dec 2018
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The Complete Guide to Powering Salesforce With Surveys
sponsored by Survey Gizmo
WHITE PAPER:
In this white paper, learn how to power your business with second-by-second information, and drive immediate action through integrating your Salesforce CRM with SurveyGizmo. Explore the benefits of a SurveyGizmo and Salesforce partnership, and get the insight you need to execute your next installation with confidence.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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Customer Experience Trends 2019
sponsored by Zendesk
EGUIDE:
How can you make sure your customer support team is keeping up with the top technological trends in the industry? In this how-to guide, uncover current leading customer support technology trends, and explore the steps you need to take in order to implement them successfully.
Posted: 27 Mar 2019 | Published: 27 Mar 2019
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Trends in Retail and Consumer Goods Marketing
sponsored by Salesforce
RESEARCH CONTENT:
In this research report from Salesforce, explore how nearly 900 retail and consumer goods marketing leaders from around the world are offering personalized shopping experiences to their customers, and discover how AI is helping them tailor each unique shopping experience to their needs.
Posted: 26 Mar 2019 | Published: 26 Mar 2019
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SurveyGizmo + Salesforce Integration: Make the Most of Your Data
sponsored by Survey Gizmo
RESOURCE:
View this document to learn how a SurveyGizmo and Salesforce partnership can help your organization leverage its customer data, drive new leads, automate customer communications, and more.
Posted: 08 May 2019 | Published: 08 May 2019
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Uncovering Digital Trends: Customer Expectations in a Digital World
sponsored by Concentrix
WHITE PAPER:
In this white paper, learn how tracing today's digital trends can help inform businesses of their consumers' needs and wants. Explore what customer service looks like through a digital lens, and discover 4 ways to boost customer engagement with expert insight from Concentrix.
Posted: 16 May 2019 | Published: 16 May 2019
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Create a Team of CX Heroes: How to Change the Fabric of Your Company's Culture
sponsored by Concentrix
EBOOK:
With this e-book, learn how to create a customer-first culture in the workplace, and uncover a 7-point methodology for making CX and VOC feedback an embedded part of your company's DNA.
Posted: 11 Apr 2019 | Published: 11 Apr 2019
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