Reducing Business Friction to Deliver Better Experiences
sponsored by Comcast Business
WHITE PAPER:
Frictionless experiences must be the new normal for every business. Since high-performance technology is critical to delivering a frictionless experience, the underlying network becomes even more important. In this white paper, learn how to create the right network foundation to reduce friction.
Posted: 30 Jan 2020 | Published: 30 Jan 2020
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Understanding Your Needs for BPM and aPaaS
sponsored by Mendix
WHITE PAPER:
Download this BPM guide which outlines both primary use case integrations and possible barriers that could be resolved with an aPaaS tool.
Posted: 20 Nov 2019 | Published: 20 Nov 2019
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A Masterclass in AI-Enabled Support Transformation
sponsored by Coveo
VIDEO:
Tune into this masterclass session to learn how real-world organizations have created world-class service experiences and self-service capabilities through the utilization of AI-powered tools.
Posted: 11 Mar 2020 | Premiered: 11 Mar 2020
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The Importance of DEM in the Financial Services Industry
sponsored by Catchpoint Systems Inc.
WHITE PAPER:
Today’s tech-savvy customers expect an on-demand digital experience that’s equally savvy, posing a unique challenge in industries known for strict regulations. Jump into this eBook to learn how integrating a digital experience monitoring platform can give financial services organizations proactive insight into their customer-facing services.
Posted: 02 Mar 2020 | Published: 02 Mar 2020
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How Customers Are Responding to the Planned 2025 End of ECC6 Mainstream Maintenance Deadline
sponsored by Rimini Street
DATA SHEET:
With SAP creating a 2025 deadline for ECC6 maintenance, customers have been forced to begin planning for the end date – whether that means finding alternatives now or riding out current SAP licenses. Download this data sheet which delivers 5 critical takeaways on how SAP market customers are planning for this change.
Posted: 07 Nov 2019 | Published: 07 Nov 2019
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Guide to Preparing for Times of High Traffic
sponsored by Catchpoint Systems Inc.
WHITE PAPER:
Preparing for high traffic events is essential. An outage or slowdown is the last thing you want during a high traffic period. In this white paper, learn about digital experience monitoring (DEM) and how it can help you anticipate those busy times, how it can help during them, and how it can help you better evaluate what happened afterward.
Posted: 28 Feb 2020 | Published: 28 Feb 2020
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Do Your Mobile Workers Have What It Takes to Keep Customers Coming Back?
sponsored by Skedulo
RESOURCE:
Your mobile workers are on the front lines of customer service – quite literally. Dive into this blog post to learn how to cater your mobile employees’ work strategies – and the tools they use – towards providing a seamless customer experience.
Posted: 20 Mar 2020 | Published: 26 Mar 2018
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Pulsant Delivers Complete Peace of Mind to Scottish Building Society
sponsored by Pulsant
CASE STUDY:
The Scotland Building Society needed risk and revenue loss mitigation capabilities and a secure location for its production servers. Access this case study to view the disaster recovery solution that SBS implemented and the results that it led to, which included a resilient, highly secure data center.
Posted: 28 Feb 2020 | Published: 28 Feb 2020
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CSM Essentials Guide: Advanced self-service platforms open new customer frontiers
sponsored by ServiceNow
EGUIDE:
Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms
Posted: 24 Jan 2020 | Published: 24 Jan 2020
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Kronos Transforms Customer Support & Self-Service Experience with Searchunify
sponsored by SearchUnify
CASE STUDY:
Kronos, a leader in workforce and human capital management, struggled to meet growing demands for scalability and faceted search. With the help of an AI-powered enterprise search solution, Kronos successfully deployed a cognitive search engine that allowed insight into deep analytics while improving customer self-service. Learn more in this guide.
Posted: 11 Mar 2020 | Published: 11 Mar 2020
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