Achieve CX Optimization with Call Center Transformation
sponsored by Squelch
EGUIDE:
In this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
Posted: 03 Jul 2019 | Published: 01 Jul 2019
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How to Integrate a Content Personalization Engine
sponsored by Contegix
EGUIDE:
A key aspect of the digital experience is getting the right content to the right person at the right time, and a content personalization engine can help. In this guide, explore the benefits of a content personalization engine and review 5 steps for integrating a content personalization engine into your existing CMS.
Posted: 29 Aug 2019 | Published: 26 Aug 2019
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5 Signs It's Time to Partner with a Retail Technology Provider
sponsored by SFG
WHITE PAPER:
In this white paper, explore 5 signs it's time to partner with a retail technology provider. Review how ecommerce businesses can benefit from retail technology partners, and discover if SFG is right for your organization.
Posted: 19 Aug 2019 | Published: 19 Aug 2019
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Make Journey Mapping Your Secret to Outstanding Customer Service
sponsored by ServiceNow
WHITE PAPER:
View this white paper to explore how you can better asses the quality of your customer experience by gaining a better understanding of your customer journey. Learn how to lay the foundation for a successful customer journey map, and discover how to put your journey map into action.
Posted: 16 Jul 2019 | Published: 16 Jul 2019
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Measuring Customer Experience in the Banking Industry
sponsored by New Relic
RESOURCE:
In this article, learn about the 3 key dimensions that compose an effective online banking customer experience. Discover how to measure customer experiences through the use of key performance indicators (KPIs), and get the tools you need to determine the success of your customer experience strategy.
Posted: 17 Jun 2019 | Published: 31 Dec 2018
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Considering The Impact of AI in Insurance
sponsored by IBM
WHITE PAPER:
In this white paper by IBM Power Systems, discover the impact that Artificial Intelligence will have on the insurance industry.
Posted: 01 Aug 2019 | Published: 01 Aug 2019
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Watch, Listen, Learn: Winning in the Age of the Informed Buyer
sponsored by TechTarget
RESEARCH CONTENT:
In this infographic, explore how new 3rd party sources of behavioral insight are putting marketing teams in a better position to help grow sales productivity.
Posted: 13 Jun 2019 | Published: 13 Jun 2019
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Using Cognitive Tech To Connect Customers To Business Operations
sponsored by IPSoft
WHITE PAPER:
Read this white paper to learn how a unified approach to customer experience (CX) can enable organizations to enhance their understanding of customer needs and future demands—allowing businesses to remain competitive as markets change and grow.
Posted: 09 Sep 2019 | Published: 09 Sep 2019
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Talkdesk: Enterprise Cloud Contact Center for the Digital World
sponsored by Talkdesk
WHITE PAPER:
In this white paper, explore the product features and benefits of a Talkdesk cloud-native enterprise contact center. Review how Talkdesk can help your organization improve service delivery and quality of service, and decide if Talkdesk is right for your organization.
Posted: 23 Aug 2019 | Published: 23 Aug 2019
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Revolutionizing Constituent Services: From Document Creation To Output
sponsored by Hyland
CASE STUDY:
Read this case study to learn how—with Content Composer—the Department of Labor and Industry was able to streamline critical customer-focused processes, ultimately improving CX for area residents.
Posted: 30 Jul 2019 | Published: 30 Jul 2019
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