All resources sponsored by:

Genesys

26 - 28 of 28 Matches
Loss from Legacy Call Center Infrastructure
sponsored by Genesys
WHITE PAPER:Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic.
Posted: 04 Sep 2013 | Published: 04 Sep 2013
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Building CEM Expertise for Business Value
sponsored by Genesys
EGUIDE:In this expert e-guide, discover why the contact center should play a more pivotal role in customer experience management, and learn how to merge siloed processes to create a more cohesive customer experience.
Posted: 26 Aug 2013 | Published: 26 Aug 2013
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Discover, deliver and set the right customer experience expectations
sponsored by Genesys
EGUIDE:This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.
Posted: 21 Feb 2013 | Published: 21 Feb 2013
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26 - 28 of 28 Matches
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